It was just ok. The rooms need updating badly. The box spring was uncovered and ripped. The mattress could be improved.
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酒店回复: Thank you for your feedback. We’re sorry to hear that your stay didn't meet expectations. We apologize for the condition of the room and the issues with the box spring and mattress. Please rest assured that we take guest feedback seriously, and we’re currently working on updates to improve our accommodations. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future.
2.0分
其他
I've stayed here before but this time was pretty bad. No hot water and a bad A/C unit. Front desk staffer was not really helpful.
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酒店回复: Thank you for your feedback. We sincerely apologize for the issues you experienced during your recent stay. It's disappointing to hear about the lack of hot water, the A/C unit, and the service you received at the front desk. This is certainly not the experience we want to provide our guests. Your comments will be shared with the appropriate team members so we can address these concerns and make necessary improvements. We value your loyalty and hope you’ll consider giving us another opportunity to provide you with a much better experience.
5.0分
其他
Breakfast pool and the ladys that clean the rooms
5.0分
商务出差
It was good and comfortable. All the staff was great especially at check in. Very painless. Thanks
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酒店回复: Thank you for your kind words! We're so glad to hear that you had a comfortable stay and that our staff made your check-in experience smooth and easy. We'll be sure to pass along your compliments to the team. We truly appreciate your feedback and hope to welcome you back soon!
5.0分
家庭亲子
Great service and breakfast was very good.
5.0分
其他
Odessa
Great place to stay in Odessa and close to the mall. Friendly staff.
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酒店回复: Thank you so much for your fantastic review and perfect score! We are absolutely thrilled to hear that you had such a wonderful stay with us. It was our pleasure to have you, and we’re so glad you enjoyed everything.Your kind words mean the world to us and serve as a great motivation for our team. We look forward to welcoming you back for another exceptional experience in the future. If there’s anything we can do to make your next stay even better, please don’t hesitate to reach out!
3.0分
其他
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It was ok
This hotel looks to be remodeled, cheaply. Wasn't sure I was at a working hotel when I got there. Took 20 plus mins to get checked in. I was the only check in, front desk was busy with FedEx. Receptionist was super sweet. Apologetic. Originally had reservations for a week, but I couldn't handle much more after a couple days, so I changed hotels. Just wasn't comfortable and didn't feel particularly safe. I don't plan to ever stay again.
Def NOT worth the price. If you're going to pay that amount, find a diff hotel.
2.0分
情侣出游
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Had to change rooms 3x upon check in because the key card readers on the doors were not working. Then changed rooms a 4th time at 1:30 am because the AC wasn’t working - they offered us a fan for a bit which we tried to make work but it was 90 degrees in the room.
4.0分
商务出差
For the price I was expecting more,but the service and friendly atmosphere was wonderful.
舒适
Disappointed.
It was just ok. The rooms need updating badly. The box spring was uncovered and ripped. The mattress could be improved.
I've stayed here before but this time was pretty bad. No hot water and a bad A/C unit. Front desk staffer was not really helpful.
Breakfast pool and the ladys that clean the rooms
It was good and comfortable. All the staff was great especially at check in. Very painless. Thanks
Great service and breakfast was very good.
Odessa
Great place to stay in Odessa and close to the mall. Friendly staff.
It was ok
This hotel looks to be remodeled, cheaply. Wasn't sure I was at a working hotel when I got there. Took 20 plus mins to get checked in. I was the only check in, front desk was busy with FedEx. Receptionist was super sweet. Apologetic. Originally had reservations for a week, but I couldn't handle much more after a couple days, so I changed hotels. Just wasn't comfortable and didn't feel particularly safe. I don't plan to ever stay again.
Def NOT worth the price. If you're going to pay that amount, find a diff hotel.
Had to change rooms 3x upon check in because the key card readers on the doors were not working. Then changed rooms a 4th time at 1:30 am because the AC wasn’t working - they offered us a fan for a bit which we tried to make work but it was 90 degrees in the room.
For the price I was expecting more,but the service and friendly atmosphere was wonderful.