酒店回复: Greetings Brian -Thank you for sharing your feedback, and I sincerely apologize for the disappointing experience you had during your recent stay. I understand how frustrating it must have been to arrive and find that your room did not meet your expectations, especially after booking well in advance.Please know that we take these concerns seriously and are working closely with our third-party partners to prevent issues like this in the future. While our team should have handled this situation better, I apologize for any miscommunication regarding room availability and the inconvenience it caused. This is certainly not the experience we strive to provide.We value your feedback and will use it to ensure our team offers better service and clearer communication moving forward. I’m truly sorry this stay left you with a negative impression of our hotel and Hilton, and I appreciate you bringing it to our attention.Thank you again for your feedback, and I hope we can regain your trust in the future.With care,

酒店回复: Greetings Jennifer -Thank you for taking the time to share your feedback. I want to extend my deepest apologies for the issues you experienced during your stay, including the lack of toilet paper, soap, and body wash in the bathroom, as well as the non-functional outlet and limited towels. These are basic expectations, and I’m truly sorry we fell short in providing you with the quality of service you deserve.Unfortunately, the recent ice storm significantly impacted our team’s ability to get to work safely, which may have contributed to the challenges you encountered. That said, we take full responsibility for your experience and recognize that such circumstances should never detract from our commitment to ensuring every guest has a comfortable and pleasant stay.Your feedback has been shared with our team, and we are taking immediate steps to address these issues to prevent them from happening in the future. Please know that we value your comments and are committed to improving.I would welcome the opportunity to make this right and restore your faith in our hotel. Please don’t hesitate to reach out to me directly so we can discuss your stay further.Thank you for bringing these concerns to our attention, and I hope you’ll give us another chance to provide the exceptional experience you deserve in the future.With care,

酒店回复: Greetings Bobbie -Thank you for your feedback! We're glad to hear you found our spacious and clean rooms enjoyable. We apologize for any inconvenience caused by the train horn; we appreciate your understanding and proactive approach with the white noise machine. Your kind words about our friendly and prompt staff mean a lot to us. We hope to welcome you back soon!With care,

酒店回复: Greetings -Thank you so much for your perfect 10/10 rating and for sharing your experience with us! We’re thrilled to hear that you enjoyed our breakfast—our culinary team will be delighted to know their efforts helped start your day on such a high note.I’m truly sorry, however, that we missed the mark in assisting with your early-morning departure. When a guest has purchased breakfast but must leave before service begins, we absolutely should explore alternate options beyond our signature cookie. Whether that’s a to-go option or another appropriate accommodation, our goal is always to make sure you feel taken care of. I apologize that this wasn’t offered to you and appreciate you bringing it to our attention so we can reinforce this with the team.We’re grateful you chose to stay with us, and we hope to have the opportunity to welcome you back so we can deliver a seamless experience from start to finish.With care,Tristan

酒店回复: Greetings -Thank you for the outstanding rating and kind words about your clean room and room service experience! We truly appreciate your feedback regarding silverware — you’re absolutely right that it should match the level of service expected from DoubleTree. We’ll be reviewing this with our team to ensure our presentation reflects the quality of the food and the brand. We’re grateful for your insight and look forward to welcoming you back for an even better experience next time!With care,Tristan

酒店回复: Greetings -Thank you so much for sharing such a wonderful review! We’re thrilled to hear your stay with us was one of the nicest you can remember, and that our team’s hospitality and efficiency made a lasting impression. It’s great to know you found the hotel spotless and comfortable, and that our elevators kept things moving smoothly during the wedding festivities. We hope the celebration was everything your family envisioned, and we’d be delighted to welcome you back the next time your travels bring you to Cedar Rapids!With care,Tristan

酒店回复: Greetings -Thank you so much for your wonderful review! We’re thrilled to hear your room was spotless and that you enjoyed the addition of the sound machines — we’ve received great feedback on those and are glad they made a difference for your group. We appreciate you choosing the DoubleTree Cedar Rapids Convention Complex and look forward to welcoming you back soon!With care,Tristan