酒店回复: Gracias por compartir tu opinión. Nos alegra saber que la limpieza fue excelente. Lamentamos que la atención en la recepción no haya cumplido con tus expectativas. Tomaremos en cuenta tus comentarios para mejorar nuestro servicio. ¡Esperamos tener la oportunidad de recibirte nuevamente y ofrecerte una mejor experiencia!
3.0分
家庭亲子
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Hair in the shower and on floor
When we asked for more towels and toilet paper they said we stock your room daily
I said ok but we only have a little left on one roll and no extra
The cleaning crew removed that roll and left us nothing
Very disappointed with this hotel
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酒店回复: Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you experienced during your stay. Finding hair in the shower and on the floor is unacceptable, and I'm very sorry this was overlooked by our cleaning team.Additionally, I understand how frustrating it must have been to request more towels and toilet paper only to be left without any. That is not the level of service we aim to provide, and I’ll be addressing this with our housekeeping team to ensure this doesn’t happen again.Your experience is not reflective of our standards, and I truly regret the disappointment it caused. If there's anything we can do to make this right or assist further, please don’t hesitate to reach out directly.
4.0分
商务出差
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Nice stay only issue was no seats at breakfast and I was on my own if in a family it would be impossible to find a table u less you ate at 6am - it was so busy more space is needed please
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酒店回复: Thank you for staying with us and for taking the time to leave a review! We're so glad to hear that you had a nice stay overall; that truly means a lot to us.We also appreciate your honest feedback regarding breakfast seating. It’s true that it can get quite busy during peak hours, and we understand how that could be a challenge, especially for families. We're actively looking into ways to expand or better organize the space to improve the experience for all our guests.Thanks again for your thoughtful comments. We hope to welcome you back soon for an even more enjoyable visit!
4.0分
家庭亲子
It was ok most was gone when we got there and we had to ask to get more breakfast replaced
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that breakfast items were running low when you arrived; that’s certainly not the experience we want for our guests. We appreciate you letting us know so we can improve our service and make sure everything is well-stocked throughout breakfast time. We hope to welcome you back for a smoother, more enjoyable stay next time!
5.0分
其他
Very comfortable bed. Clean, handicap accessible. Super friendly staff; always had a smile. A wonderful relaxing trip.
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酒店回复: Thank you so much for your amazing 10/10 review! We're thrilled to hear that you had a relaxing trip and enjoyed the comfortable bed, cleanliness, and accessibility of our hotel. Our team truly appreciates your kind words about their friendliness; it means a lot to us. We hope to welcome you back again soon for another wonderful stay! 🌟
5.0分
其他
A great place for a one day family get away !
The service at the front was so friendly. The room is clean. Breakfast is great! Nice pool! Love it!
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酒店回复: Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great one-day getaway with us. It's great to know you enjoyed our friendly service, clean rooms, tasty breakfast, and the pool. Your kind words mean a lot to our team. We hope to welcome you back again soon for another relaxing stay!
4.0分
其他
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Clean room; housekeeping didn’t get to the room until after 3pm. The desk worker at check-in let me know we didn’t have a balcony room and then upgraded for free to a “balcony” that was level and overlooked the parking lot. Would have liked to see the view in the original room.
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酒店回复: Thank you for your feedback. We're glad to hear that your room was clean and that our front desk team was able to offer a complimentary upgrade. However, we’re sorry to hear the balcony view didn’t meet your expectations and that housekeeping arrived later in the day. We truly value your comments, as they help us improve the guest experience. We hope to welcome you again in the future and have the opportunity to provide a stay that exceeds your expectations.
4.0分
家庭亲子
Liked the view. Not enough parking. Outside needs perked up. Pool area windows were very dirty and so was our suite.
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酒店回复: Thank you for taking the time to share your feedback. We're glad you enjoyed the view during your stay. We apologize for the issues you encountered with parking, the cleanliness of your suite, and the condition of the pool area windows. Your comments have been shared with our team to address these concerns and make improvements. We appreciate your input and hope to have the chance to provide you with a better experience on a future visit.
4.0分
其他
Good
It was okay for the price. Everything worked and the breakfast was good. The internet was down and the little guy that checked us in was super confused.
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酒店回复: Thank you for taking the time to share your feedback and for rating your stay with us. We're pleased to hear that you found the stay to be a good value, that everything was in working order, and that you enjoyed our breakfast offerings.We sincerely apologize for the inconvenience you experienced with the internet connection, as well as any confusion during the check-in process. We will certainly address this with our team to ensure a smoother and more efficient experience for our future guests.We truly appreciate your comments and hope to welcome you back soon for an even more seamless stay.
地理位置很好 在中心地段旁边是集中的各种剧场.
酒店环境也很不错 但是有个黑人女前台态度很不好. 对我说话特别不礼貌. 给我感受很好差. 其他的客服人员都很好
清洁度非常好，但接待服务很差
Hair in the shower and on floor
When we asked for more towels and toilet paper they said we stock your room daily
I said ok but we only have a little left on one roll and no extra
The cleaning crew removed that roll and left us nothing
Very disappointed with this hotel
Nice stay only issue was no seats at breakfast and I was on my own if in a family it would be impossible to find a table u less you ate at 6am - it was so busy more space is needed please
It was ok most was gone when we got there and we had to ask to get more breakfast replaced
Very comfortable bed. Clean, handicap accessible. Super friendly staff; always had a smile. A wonderful relaxing trip.
A great place for a one day family get away !
The service at the front was so friendly. The room is clean. Breakfast is great! Nice pool! Love it!
Clean room; housekeeping didn’t get to the room until after 3pm. The desk worker at check-in let me know we didn’t have a balcony room and then upgraded for free to a “balcony” that was level and overlooked the parking lot. Would have liked to see the view in the original room.
Liked the view. Not enough parking. Outside needs perked up. Pool area windows were very dirty and so was our suite.
Good
It was okay for the price. Everything worked and the breakfast was good. The internet was down and the little guy that checked us in was super confused.