酒店回复: Dear Dan,Thank you for sharing your experience with us. We’re happy to hear that you found our staff to be helpful and enjoyed the cleanliness and breakfast offerings. However, we deeply regret that the room condition did not meet your expectations.We sincerely apologize for the missing and broken items upon your arrival. This is certainly not the standard we aim to maintain, and we will have our team review and ensure these items are properly checked and replaced for future guests.Regarding the noise issue, we understand how frustrating that can be. We work hard to ensure all guests enjoy their stay, but it seems there was an unfortunate miscommunication about noise levels. We’ll be addressing this with our team to ensure a more peaceful environment for everyone.We value your feedback and will use it to improve the guest experience. We hope to have the chance to welcome you back and provide a better experience next time.
酒店回复: Hello Irene, thank you for your detailed feedback. We're sorry to hear about the communication and service issues during your stay, and your concerns will be addressed internally to help improve the guest experience.
酒店回复: Thank you, Paul, for your detailed review. We appreciate your comments about the room features and will share them with our team as we work to improve the guest experience.
4.0分
情侣出游
原文
翻译提供方：Google
停车位不太好，很紧张
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酒店回复: Hello Gary, thank you for your review! We’re glad you enjoyed your stay and appreciate your feedback about the parking.
5.0分
其他
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Has a few minor maintenance things to take care of, but I’d still stay here 100%! Very easy to get to from the highway, nice staff, feels very welcoming with all of the beautiful plants around the site. Breakfast was good, love my waffles. Overall great place
4.0分
情侣出游
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This is a good clean property. The location is off a main road so it was at times too noises for us. The beds were okay I would rate them 4/5.
Otherwise a d good quick stop.
3.0分
家庭亲子
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Pros- The coffee machine and breakfast were really nice. Our sheets were clean and smelled good.
Cons- The carpet in the room was very disgusting. I did not feel comfortable walking on it without shoes which made it difficult with two small children who like to play on the floor. The sink and bathtub had drainage issues. We did not feel comfortable at all in the rooms.
3.0分
家庭亲子
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Clean but too far from Santa Cruz. 20 minutes to the town . Near the north and south 17 entrances. Nothing around hotel. Housekeeping not done daily. Room was spacious and clean. Tv only regular channels. Breakfasts were nice. Plenty of choices for family. Coffee machine very nice with choices of coffees. Staff was friendly. Price was reasonable but next time I’d stay within Santa Cruz for a little extra.
工作人员非常友好，乐于助人，一切都很干净，早餐也很棒。
然而，我们入住时发现房间里有东西丢失/损坏（电视遥控器、吹风机、洗手液），墙壁和地板薄得像纸一样。我们悄悄地从床边走到书桌旁，却收到了邻居的投诉，说噪音很大——我不喜欢邻居直接打电话到我们房间。
总的来说，如果房间价格是这里的一半，我们会非常满意，但这个价格还是很令人失望。
我们的房间很干净，早餐也不错，有蛋白质选择。但令我们失望的是，客房清洁服务并非每日提供。入住时我并没有被告知这一点，但令我惊讶的是，第一晚之后床铺就没被整理过。据说，这项服务只在第四晚之后才提供。我们需要换毛巾时，前台人员问：“现在就换吗？”，听起来我给她添麻烦了。第二天，我们需要清空垃圾桶。我打电话给前台，他们说会安排客房清洁人员来清空。当天晚上晚些时候我们回到房间时，垃圾桶里仍然堆满了垃圾。我不得不请一位正在外面打扫的酒店工作人员把垃圾袋扔出去，再给我新的。
我本来希望我们付的钱能得到更好的客户服务。我们不会再住贝斯特韦斯特酒店了。
停车位很紧张。周六晚上办理入住手续时，因为前台人员午休到晚上7:05才上班，所以不得不等到晚上7点才能办理。
那真是太不舒服了。房间里的一切都过时了，地毯上全是穆迪的味道，即使换了房间之后也还是如此。
浴室没有风扇，淋浴喷头很普通，电视控制根本搞不定。床垫又硬又有弹性。
停车位不太好，很紧张
Has a few minor maintenance things to take care of, but I’d still stay here 100%! Very easy to get to from the highway, nice staff, feels very welcoming with all of the beautiful plants around the site. Breakfast was good, love my waffles. Overall great place
This is a good clean property. The location is off a main road so it was at times too noises for us. The beds were okay I would rate them 4/5.
Otherwise a d good quick stop.
Pros- The coffee machine and breakfast were really nice. Our sheets were clean and smelled good.
Cons- The carpet in the room was very disgusting. I did not feel comfortable walking on it without shoes which made it difficult with two small children who like to play on the floor. The sink and bathtub had drainage issues. We did not feel comfortable at all in the rooms.
Clean but too far from Santa Cruz. 20 minutes to the town . Near the north and south 17 entrances. Nothing around hotel. Housekeeping not done daily. Room was spacious and clean. Tv only regular channels. Breakfasts were nice. Plenty of choices for family. Coffee machine very nice with choices of coffees. Staff was friendly. Price was reasonable but next time I’d stay within Santa Cruz for a little extra.