酒店回复: Dear Brandi,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the many inconveniences you encountered during your stay. Your feedback is deeply valued, and we take each of your concerns seriously.We're especially concerned to hear about the elevator issue. Safety is our top priority, and this has been reported to our maintenance team and escalated to our elevator service provider for immediate inspection and repair.Regarding the bottled water and lobby dispenser, we apologize for the inconvenience and the lack of attentiveness from our staff. This does not reflect the level of service we strive to provide. We are addressing this with our front desk team to ensure they are more responsive and solutions-focused.The noise from the bathroom door and the unapproved or unexplained charge are unacceptable. We are actively reviewing your billing to resolve the discrepancy and have reminded our team of the importance of taking ownership when guests have questions or concerns.We also appreciate your feedback on our in-room coffee amenities and lobby offerings. While our breakfast service is not included in every rate plan, we understand your frustration and will take your suggestions under serious consideration for future improvements.It’s clear that we fell short in multiple areas during your stay, and for that, we truly apologize. We are currently re-evaluating our training procedures and guest services approach to ensure that future guests receive the quality experience they deserve.If you would be willing, we would like the opportunity to make this right. Please feel free to contact our management directly.Thank you again for your feedback. We hope you’ll reconsider and allow us a chance to provide you with a better experience in the future.Thank you, Ryan, Guest Services

酒店回复: Dear Barry,Thank you so much for your continued loyalty and for taking the time to share your feedback. We’re truly grateful for your kind words about the upkeep of our hotel, both inside and out—it means a great deal to us, especially coming from a valued guest like you.Please accept our sincere apologies for the issue you experienced with the linens during your most recent stay. We appreciate you bringing it to our attention right away so we could resolve it promptly. Your feedback helps us maintain the high standards we strive for, and we’ll be sure to address this matter with our team to help ensure it doesn’t happen again in the future.We’re always honored to welcome you and your family, and we look forward to seeing you again soon. Thank you again for your kindness, and for continuing to choose us.Thank you,Ryan

酒店回复: Dear David,Thank you so much for taking the time to leave us such a great review and for the perfect 10 out of 10 score! We’re so glad you enjoyed your stay and found the property to be conveniently equipped, especially the gym, during your recovery.We wish you a speedy and smooth recovery from your surgery, and it was truly a delight having you with us. You're welcome back anytime, and we hope to see you again soon!Thank you,Ryan

酒店回复: Thank you for sharing your experience with us. I sincerely apologize for the cleanliness issue you encountered in your bathroom. What you described is absolutely not the standard we hold ourselves to, and I understand how unpleasant that must have been.I’ve shared your feedback with our housekeeping team to ensure a more thorough inspection process is followed moving forward. Your comfort and satisfaction are extremely important to us, and we truly regret that we fell short in this area during your stay.We appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity to provide you with a better stay in the future.

酒店回复: Dear Susan,Thank you so much for your wonderful review and perfect score! We’re thrilled to hear that you had an amazing stay and that our team exceeded your expectations. It’s always our goal to provide outstanding service and a clean, comfortable environment, so your kind words truly mean a lot to us.Thank you for choosing to stay with us — we truly enjoyed having you as our guest and would love to welcome you back anytime you're in town!Thank you, Ryan

酒店回复: Thank you for taking the time to share your feedback with us. I want to begin by offering our sincere apologies for the experience you had during your recent visit. What you described regarding the cleanliness of the hallway and your guest room is far from the standards we strive to maintain, and I am truly sorry for the disappointment and frustration this caused—especially after traveling all the way from Atlanta.Please know that your comments have been taken very seriously. The condition you found your room in, including the floors and bathroom, is unacceptable. Our housekeeping team is expected to follow strict cleaning and sanitizing protocols, and it is clear we fell short in your case. We are currently addressing this matter directly with our housekeeping leadership, and additional training and oversight will be put in place to ensure this does not happen again.We understand how important it is to arrive to a clean, comfortable room—especially after a long trip—and regret that we did not deliver on that basic expectation. While we cannot undo the inconvenience you experienced, I would appreciate the opportunity to make this right. If you're open to it, please reach out to me directly at [manager’s contact info], and I would be happy to speak with you personally and discuss how we can restore your confidence in us.Thank you again for bringing this to our attention. We’re committed to making the necessary improvements and hope to have the opportunity to better serve you in the future.