Room was sub-par - the couch crunched like rotten cardboard when you sat on it.. very limited amenities; would never stay at a Holiday Inn again.
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酒店回复: Barbara, thank you for sharing your experience with us. We're sorry to hear that certain aspects of your stay fell short of expectations. We truly apologize for any discomfort you felt regarding the amenities and furniture in your room. Your comments are incredibly important, and we'll be sure to discuss your observations with our team to make future improvements.
2.0分
其他
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Paper thin walls. Next door cursing/fighting couple. Sink partially clogged, slow to drain, one single tissue/kleenex and took 2 requests over 2 days to replenish. Zero maid service so no replacement in-room coffee/tea. Ridiculous pricing for the poorest Holiday Inn Express we have ever stayed in since the 1970’s!!! DO NOT STAY HERE!
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酒店回复: James, thank you for taking the time to share your feedback. We're sorry your stay wasn't as expected and understand how important comfort and a smooth experience are when traveling. Your comments have been shared with our team so we can address these concerns and improve for future guests. We appreciate you letting us know.
2.0分
其他
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I would NOT recommend this holiday Inn, We are extremely disappointed!! We splurged and updated to a suite. The room was was not what we expected for the price!! The microwave handles were filthy and loaded with others grime and food!! The coffee pot was not cleaned and dirty with old coffee grounds!!
The one bed was noisy and had no support!! The worst part was the overwhelming SMELL of varnish or stain which gave me and my companion a headache. We had to leave the building to get fresh air.
We talked to the front desk and NOTHING or NOBODY checked the smell out!! Other guest noticed and one gentleman said he had NO running WATER!! SERIOUSLY!?? Oh, did I mention neither of our room phones worked and front desk did NOTHING!! Isn't that a fire safety hazard?? Please, Please..... address these concerns for the safety and well being of your guest
As for me I won't be back!!!
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酒店回复: Cindy, thank you for sharing your experience. We're sorry your stay wasn't as expected, and we understand your frustration with the issues you mentioned. Your feedback is important and will be reviewed closely with our team to help us improve. We appreciate you bringing these concerns to our attention.
3.0分
家庭亲子
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The elevator was very slow and dirty. The room was ok the beds comfortable, but bathtub needed cleaned and the door in bathroom had a hole in it. The toilet seemed like didn't flush right unless held the handle down. When had breakfast next morning went down about 8 and sausage was overcooked and the milk was outdated.
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酒店回复: Kim, thank you for sharing your experience. We're sorry your visit wasn't as comfortable as it should have been, and we appreciate you letting us know about these issues. Your feedback is important to us and will be shared with our team as we review ways to improve.
1.0分
家庭亲子
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I require cleanliness, quietness, and safety. This facility was dated, dirty, loose bathroom tiles, sour/urine-smelling bathroom (like a bad nursing home), dirty and loose carpets, and was noisy late late into the night. If asked, "would I send a friend here"? The answer is no. Oh and don't forget the woman at the desk telling a coworker she had covid. Really? Come to work with covid?
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酒店回复: Dear Nancy,I want to start off by saying thank you for choosing our property. We are up for a remodel starting next year. I do apologize for any inconveniences during your stay.
5.0分
其他
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We enjoyed our stay at the hotel, but we can tell it needs renovated. Lots of carpeting problems. The breakfast food was really good and all the people were friendly in the eating area and at the front desk.
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酒店回复: Steven, it’s wonderful to hear you had a great time at Holiday Inn Express & Suites Dubuque West. The team is glad you enjoyed breakfast and felt warmly welcomed throughout your visit. Your thoughts on the property are appreciated and will be kept in mind. We look forward to seeing you again soon.
5.0分
其他
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Quick trip to Iowa
The hotel staff were very kind. The hotel room was very clean. However, the hallway leading to the elevator and the front desk needed some attention. This is first impression with guests so you want to make it look great. The breakfast smelled amazing. We weren’t able to enjoy the breakfast because her had somewhere to be. Would def stay again.
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酒店回复: Crystal, it’s wonderful to hear you had a great time at Holiday Inn Express & Suites Dubuque West. The team is glad you found everyone friendly and your room spotless. The feedback about the common areas is appreciated and helps highlight where improvements can be made. The team hopes you’ll be able to enjoy breakfast next time and looks forward to welcoming you back soon.
1.0分
其他
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Do better Holiday Inn
Stayed in a king suite. The room itself wasnt bad except for right outside the window the pillar from the building was right there so that was our view. I didntbreally expect a great view though, i mean it was Dubuque, Iowa. Bathtub in my suite had standing water when using shower. Went down to use hot tub while my son swam and hot tub was out of order. Elevator was out of date on their inspections by months. The elevator floor was filthy with food and trash that a vacuum could have solved. The front desk staff clearly did not want to be there. The pancakes at breakfast were not done- the machine was not working properly. Had to ask breakfast staff to fill bacon, eggs, juice machine more then once while several guests were waiting and asking them to bring out more food as well. Pull out couch in my suite was so uncomfortable that my son got no good rest at all after being up all day for a wedding and then at a reception that night. We asked for more towels and staff said we dont have extra. Wow!!! Only good thing i have to say about my stay was location to wedding and reception i was there for. Will not return. I do not recommend! A multimillion dollar company such as Holiday Inn and this is how you run business?! Not a good look Holiday Inn, not a good look.
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酒店回复: Lynette, thank you for sharing detailed feedback about your visit. The team strives to provide a quality experience and always welcomes guest input. Your comments regarding amenities and guest service have been noted for internal review. Every effort is made to maintain high standards across the property, and observations like yours help the team assess areas for improvement.
一般吧，较为陈旧，但是这家包早餐，downtown那家不包，所以一家人出行，选这里划算一些。
真是令人失望，因为我们3点到的时候房间还没准备好，就像预定的那样。后来他们说5点前几个小时就能准备好。然后我们终于拿到房间了，发现房间有些地方仍然很脏。然后我们去了热水浴缸。它更像是一个温水浴缸，而且喷头坏了。总而言之，这地方通常都很不错，但这次却让人很失望。
Room was sub-par - the couch crunched like rotten cardboard when you sat on it.. very limited amenities; would never stay at a Holiday Inn again.
Paper thin walls. Next door cursing/fighting couple. Sink partially clogged, slow to drain, one single tissue/kleenex and took 2 requests over 2 days to replenish. Zero maid service so no replacement in-room coffee/tea. Ridiculous pricing for the poorest Holiday Inn Express we have ever stayed in since the 1970’s!!! DO NOT STAY HERE!
I would NOT recommend this holiday Inn, We are extremely disappointed!! We splurged and updated to a suite. The room was was not what we expected for the price!! The microwave handles were filthy and loaded with others grime and food!! The coffee pot was not cleaned and dirty with old coffee grounds!!
The one bed was noisy and had no support!! The worst part was the overwhelming SMELL of varnish or stain which gave me and my companion a headache. We had to leave the building to get fresh air.
We talked to the front desk and NOTHING or NOBODY checked the smell out!! Other guest noticed and one gentleman said he had NO running WATER!! SERIOUSLY!?? Oh, did I mention neither of our room phones worked and front desk did NOTHING!! Isn't that a fire safety hazard?? Please, Please..... address these concerns for the safety and well being of your guest
As for me I won't be back!!!
The elevator was very slow and dirty. The room was ok the beds comfortable, but bathtub needed cleaned and the door in bathroom had a hole in it. The toilet seemed like didn't flush right unless held the handle down. When had breakfast next morning went down about 8 and sausage was overcooked and the milk was outdated.
I require cleanliness, quietness, and safety. This facility was dated, dirty, loose bathroom tiles, sour/urine-smelling bathroom (like a bad nursing home), dirty and loose carpets, and was noisy late late into the night. If asked, "would I send a friend here"? The answer is no. Oh and don't forget the woman at the desk telling a coworker she had covid. Really? Come to work with covid?
We enjoyed our stay at the hotel, but we can tell it needs renovated. Lots of carpeting problems. The breakfast food was really good and all the people were friendly in the eating area and at the front desk.
Quick trip to Iowa
The hotel staff were very kind. The hotel room was very clean. However, the hallway leading to the elevator and the front desk needed some attention. This is first impression with guests so you want to make it look great. The breakfast smelled amazing. We weren’t able to enjoy the breakfast because her had somewhere to be. Would def stay again.
Do better Holiday Inn
Stayed in a king suite. The room itself wasnt bad except for right outside the window the pillar from the building was right there so that was our view. I didntbreally expect a great view though, i mean it was Dubuque, Iowa. Bathtub in my suite had standing water when using shower. Went down to use hot tub while my son swam and hot tub was out of order. Elevator was out of date on their inspections by months. The elevator floor was filthy with food and trash that a vacuum could have solved. The front desk staff clearly did not want to be there. The pancakes at breakfast were not done- the machine was not working properly. Had to ask breakfast staff to fill bacon, eggs, juice machine more then once while several guests were waiting and asking them to bring out more food as well. Pull out couch in my suite was so uncomfortable that my son got no good rest at all after being up all day for a wedding and then at a reception that night. We asked for more towels and staff said we dont have extra. Wow!!! Only good thing i have to say about my stay was location to wedding and reception i was there for. Will not return. I do not recommend! A multimillion dollar company such as Holiday Inn and this is how you run business?! Not a good look Holiday Inn, not a good look.