Our room heater was full of black mold this had me sick for our entire stay I did not realize it was the mold till finding it the last day of our stay.
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酒店回复: Thank you for sharing your concerns. We’re sorry your experience was not as expected and can understand how frustrating this must have been. Your feedback has been shared with our team so we can address it and work to prevent similar issues in the future.
2.0分
其他
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Both our room 323 and our friends room 307 had heaters that the inside was loaded with black mold. I did nit find out till our last day. I spent the entire trip in the room sick with a sinus headache and hard to breath. Our friends took pictures and plan to reach out to hotel this week. When I say loaded the entire inside of the heater is full of black mold.
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酒店回复: Thank you for bringing this to our attention. We’re sorry your stay did not meet expectations and understand how concerning your experience must have been. Your feedback has been shared with our management team so we can address it promptly and work to ensure a healthier environment for all our guests.
3.0分
家庭亲子
The hotel was dirty and looked like it needed to be remodeled.
Breakfast was ok.
Staff was very friendly.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry your experience wasn’t as expected, though we’re glad to know you appreciated our friendly team and breakfast offerings. Your comments about the property’s condition have been shared for review, and we’ll keep working to improve.
3.0分
其他
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I had to get new cards 4 times in a 12 hour period. The breakfast was all picked over. They opened up early (which was nice. There was the national farm toy show in dyersville), but they didn’t keep up with food. We came down at 9 (it’s open 7-10), and there was no milk, bacon). So we couldn’t even eat cereal. Cinnamon rolls were gone. There was no microwave in the breakfast area.
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酒店回复: Hi Jesica, thank you for bringing these matters to our attention. We regret that your stay was impacted by the inconvenience with the room cards and that the breakfast service did not meet your expectations. We understand the importance of starting the day off right with a nourishing meal, and are sorry we fell short. Rest assured, your feedback is incredibly valuable to us and will be addressed with our team to help us improve. Thank you again for sharing your experience.
3.0分
其他
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The hot tub was filthy. It caused my travel companion to get both an eye and ear infection that required a doctor's visit after we returned home. Also, the hot tub bleached out both of our swimming suits so they were no longer useable. Hotel was fine except the hot tub.
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酒店回复: Hi Nancy, thank you for sharing your experience. We’re sorry your visit didn’t meet expectations and appreciate you letting us know about your concerns with the hot tub. Your comments will be reviewed with our team so we can make improvements.
1.0分
情侣出游
Room was sub-par - the couch crunched like rotten cardboard when you sat on it.. very limited amenities; would never stay at a Holiday Inn again.
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酒店回复: Barbara, thank you for sharing your experience with us. We're sorry to hear that certain aspects of your stay fell short of expectations. We truly apologize for any discomfort you felt regarding the amenities and furniture in your room. Your comments are incredibly important, and we'll be sure to discuss your observations with our team to make future improvements.
2.0分
其他
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Paper thin walls. Next door cursing/fighting couple. Sink partially clogged, slow to drain, one single tissue/kleenex and took 2 requests over 2 days to replenish. Zero maid service so no replacement in-room coffee/tea. Ridiculous pricing for the poorest Holiday Inn Express we have ever stayed in since the 1970’s!!! DO NOT STAY HERE!
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酒店回复: James, thank you for taking the time to share your feedback. We're sorry your stay wasn't as expected and understand how important comfort and a smooth experience are when traveling. Your comments have been shared with our team so we can address these concerns and improve for future guests. We appreciate you letting us know.
2.0分
其他
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I would NOT recommend this holiday Inn, We are extremely disappointed!! We splurged and updated to a suite. The room was was not what we expected for the price!! The microwave handles were filthy and loaded with others grime and food!! The coffee pot was not cleaned and dirty with old coffee grounds!!
The one bed was noisy and had no support!! The worst part was the overwhelming SMELL of varnish or stain which gave me and my companion a headache. We had to leave the building to get fresh air.
We talked to the front desk and NOTHING or NOBODY checked the smell out!! Other guest noticed and one gentleman said he had NO running WATER!! SERIOUSLY!?? Oh, did I mention neither of our room phones worked and front desk did NOTHING!! Isn't that a fire safety hazard?? Please, Please..... address these concerns for the safety and well being of your guest
As for me I won't be back!!!
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酒店回复: Cindy, thank you for sharing your experience. We're sorry your stay wasn't as expected, and we understand your frustration with the issues you mentioned. Your feedback is important and will be reviewed closely with our team to help us improve. We appreciate you bringing these concerns to our attention.
一般吧，较为陈旧，但是这家包早餐，downtown那家不包，所以一家人出行，选这里划算一些。
真是令人失望，因为我们3点到的时候房间还没准备好，就像预定的那样。后来他们说5点前几个小时就能准备好。然后我们终于拿到房间了，发现房间有些地方仍然很脏。然后我们去了热水浴缸。它更像是一个温水浴缸，而且喷头坏了。总而言之，这地方通常都很不错，但这次却让人很失望。
Our room heater was full of black mold this had me sick for our entire stay I did not realize it was the mold till finding it the last day of our stay.
Both our room 323 and our friends room 307 had heaters that the inside was loaded with black mold. I did nit find out till our last day. I spent the entire trip in the room sick with a sinus headache and hard to breath. Our friends took pictures and plan to reach out to hotel this week. When I say loaded the entire inside of the heater is full of black mold.
The hotel was dirty and looked like it needed to be remodeled.
Breakfast was ok.
Staff was very friendly.
I had to get new cards 4 times in a 12 hour period. The breakfast was all picked over. They opened up early (which was nice. There was the national farm toy show in dyersville), but they didn’t keep up with food. We came down at 9 (it’s open 7-10), and there was no milk, bacon). So we couldn’t even eat cereal. Cinnamon rolls were gone. There was no microwave in the breakfast area.
The hot tub was filthy. It caused my travel companion to get both an eye and ear infection that required a doctor's visit after we returned home. Also, the hot tub bleached out both of our swimming suits so they were no longer useable. Hotel was fine except the hot tub.
Room was sub-par - the couch crunched like rotten cardboard when you sat on it.. very limited amenities; would never stay at a Holiday Inn again.
Paper thin walls. Next door cursing/fighting couple. Sink partially clogged, slow to drain, one single tissue/kleenex and took 2 requests over 2 days to replenish. Zero maid service so no replacement in-room coffee/tea. Ridiculous pricing for the poorest Holiday Inn Express we have ever stayed in since the 1970’s!!! DO NOT STAY HERE!
I would NOT recommend this holiday Inn, We are extremely disappointed!! We splurged and updated to a suite. The room was was not what we expected for the price!! The microwave handles were filthy and loaded with others grime and food!! The coffee pot was not cleaned and dirty with old coffee grounds!!
The one bed was noisy and had no support!! The worst part was the overwhelming SMELL of varnish or stain which gave me and my companion a headache. We had to leave the building to get fresh air.
We talked to the front desk and NOTHING or NOBODY checked the smell out!! Other guest noticed and one gentleman said he had NO running WATER!! SERIOUSLY!?? Oh, did I mention neither of our room phones worked and front desk did NOTHING!! Isn't that a fire safety hazard?? Please, Please..... address these concerns for the safety and well being of your guest
As for me I won't be back!!!