This property was clean and in the lobby and hallways as well as the room. It is being renovated. The free cookies were good. The location was perfect with lots of restaurants and shopping.
展开
酒店回复: Thank you for sharing your experience. It is wonderful to hear that the property felt clean throughout the lobby, hallways, and your room, and that the ongoing renovations did not detract from your stay. The complimentary cookies are a small touch, and it is great to know you enjoyed them. The location sounds like it suited your plans perfectly, with easy access to restaurants and shopping. It was a pleasure having you, and we would be glad to welcome you back whenever you return to Savannah!Sincerely,Charles BullochAssistant General Manager
4.0分
情侣出游
展开
Didn't have breakfast or any meals at the hotel. It was a convenient location to the airport and there were plenty of restaurants just down the road. Staff was pleasant and non-intrusive.
展开
酒店回复: Thank you for taking a moment to share your experience with us. We’re glad to hear that our convenient location near the airport worked well for your travels, and it’s great to know you found plenty of dining options nearby. We also appreciate your kind words about our pleasant and non-intrusive staff, providing a comfortable and welcoming atmosphere is something our team takes pride in. We hope we’ll have the chance to welcome you back in the future, perhaps when you have time to explore more of what our property has to offer. Safe travels!Sincerely, Charles Bulloch Assistant General Manager
5.0分
其他
展开
The Doubletree is very convenient for early morning flights. The rooms are always very clean and comfortable. We do find the the bar is lacking in they’re selection of wine.
展开
酒店回复: Thank you for staying with us and sharing your experience. It is wonderful to know our convenient location and consistently comfortable, well-cared for rooms make travel days smoother for you. We appreciate your perspective on the wine selection at the bar, and that insight will be shared with the internal team to explore ways to enhance the offering. Take care, and we look forward to welcoming you again on your next early flight out.Sincerely,Charles BullochAssistant General Manager
3.0分
家庭亲子
展开
The parking was free. That’s a plus. They front desk employees could have been nicer. They should not be wearing sleeping scarfs when they come from the back. They also didn’t want to print me a reciept. The rooms are out dated. You can hear the people talking in the next room an others walking in you head. This was not a great experience. I was not offered the warm cookies. I give this hotel a 3 star. I won’t be back.
展开
酒店回复: It was a pleasure having you as our guest, and we’re delighted that you enjoyed our complimentary parking. However, we’re truly sorry to hear that you had some concerns during your stay, and we’ve shared your feedback with our team for review. Our goal is to provide every guest with an experience that exceeds expectations, and we regret that we fell short in your case. Your comments are truly appreciated, as they help us continue to improve. We hope you will consider giving us another opportunity to welcome you back and provide the exceptional experience you deserve.Thankfully,CC Johnson, Assistant General Manager
2.0分
其他
展开
Horrible time after a day stranded at airport with
Breakfast good. Room very musty. Mattress stained. Sheets clean bed comfortable. Big bug in bathroom. Worst part for me was fact that I asked 2 people if the shuttle to airport would be on time to get us to airport. Both assured us yes. Well nothing came and they said oh I forgot driver off. We’ll see what we can do!! Bad. Called an Uber and made it just in time. Never again this place !
展开
酒店回复: It was a pleasure having you as our guest, and we truly appreciate your kind words about our comfortable beds and delicious breakfast. However, we are sorry to hear about your concerns regarding our accommodations and shuttle service, and we will address these issues to ensure we consistently provide the best experience for every guest. We hope you will reconsider and visit us again, giving us the opportunity to deliver the stay you expected and deserve.Thankfully,CC Johnson, Assistant General Manager
5.0分
家庭亲子
展开
We arrived late on the evening of check-in. Wasn’t i
Offered cookies nor given our breakfast tickets, had prepaid for breakfast. Waitress never explained how much we could have, it was a limit of $20 per person. A lot of items were not available, even though they were on the menu. Tip was not included. So extra expenses. In the room, one bed was missing a bed skirt, the other beds bed skirt was heavily stained on top. The ice bucket was dirty. We wore our socks or shoes in the room as we weren’t sure if the carpet had been cleaned. Stayed 2 nights and my bill was $849. Booked through Travelocity which seemed like a deal but by the time the breakfast, taxes etc were added on, we could’ve stayed in a higher end hotel. Staff was generally friendly and attentive. Later check out time was appreciated.
展开
酒店回复: Dear Terry,Thank you for taking the time to share such a detailed account of your stay. It's disappointing to hear that several aspects did not meet expectations, especially after a long day of travel. Please know that when reservations are made through third-party sites, taxes and fees are not typically included in the listed rate. That said, the cleanliness concerns and lack of clarity around breakfast inclusions will be shared with our internal team to ensure these issues are promptly addressed. It's encouraging to know that our team's friendliness and flexibility with checkout left a positive impression, though we regret that the overall experience did not reflect the value you expected. Your insights are truly appreciated and will help guide improvements moving forward. It is our hope that you will give us another chance to change your lasting impression.Thankfully,CC Johnson, Assistant General Manager
5.0分
商务出差
Room was clean. Room showing wear on carpet and wall paper. Shower body wash was empty.
展开
酒店回复: Thank you for sharing your feedback. We’re glad to hear your room was clean, but we regret to hear about the wear you noticed and the empty shower body wash. Your comments are very helpful, and we’ll be addressing these issues to improve the experience for future guests. We appreciate you taking the time to let us know.Sincerely,Charles BullochAssistant General Manager
打了大概一个小时电话，一直没人接。谢天谢地，我最终抵达时，前台有人。
看到浴缸边缘有霉菌，我感到非常恶心。而且，我注意到房间根本没有打扫干净——床头柜旁两张床之间有脚趾甲屑，而且那不是我的！太恶心了！！
他们不收钱就不给我房间，而你们已经收过我的钱了。所以现在我得付两笔房费。
This property was clean and in the lobby and hallways as well as the room. It is being renovated. The free cookies were good. The location was perfect with lots of restaurants and shopping.
Didn't have breakfast or any meals at the hotel. It was a convenient location to the airport and there were plenty of restaurants just down the road. Staff was pleasant and non-intrusive.
The Doubletree is very convenient for early morning flights. The rooms are always very clean and comfortable. We do find the the bar is lacking in they’re selection of wine.
The parking was free. That’s a plus. They front desk employees could have been nicer. They should not be wearing sleeping scarfs when they come from the back. They also didn’t want to print me a reciept. The rooms are out dated. You can hear the people talking in the next room an others walking in you head. This was not a great experience. I was not offered the warm cookies. I give this hotel a 3 star. I won’t be back.
Horrible time after a day stranded at airport with
Breakfast good. Room very musty. Mattress stained. Sheets clean bed comfortable. Big bug in bathroom. Worst part for me was fact that I asked 2 people if the shuttle to airport would be on time to get us to airport. Both assured us yes. Well nothing came and they said oh I forgot driver off. We’ll see what we can do!! Bad. Called an Uber and made it just in time. Never again this place !
We arrived late on the evening of check-in. Wasn’t i
Offered cookies nor given our breakfast tickets, had prepaid for breakfast. Waitress never explained how much we could have, it was a limit of $20 per person. A lot of items were not available, even though they were on the menu. Tip was not included. So extra expenses. In the room, one bed was missing a bed skirt, the other beds bed skirt was heavily stained on top. The ice bucket was dirty. We wore our socks or shoes in the room as we weren’t sure if the carpet had been cleaned. Stayed 2 nights and my bill was $849. Booked through Travelocity which seemed like a deal but by the time the breakfast, taxes etc were added on, we could’ve stayed in a higher end hotel. Staff was generally friendly and attentive. Later check out time was appreciated.
Room was clean. Room showing wear on carpet and wall paper. Shower body wash was empty.