Rooms look outdated and mold around the shower. Towels are used and old. Carpet looks gross
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologise for the issues you encountered with the room, including the outdated appearance, mold, and condition of the towels and carpet. This is not the standard we strive for, and we will address these concerns with our team to ensure improvements are made. We appreciate your input and hope to offer a better experience in the future.
3.0分
其他
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Ok stay at the holiday inn south
The cleanliness was ok. Could have been cleaner. They need to shampoo carpets and stool in the room was all stained. Need to upgrade towels they were all dingy.
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酒店回复: Dear Guest,Thank you for your honest feedback. We're sorry to hear that the cleanliness of the room didn’t meet your expectations. Your comments about the carpets, stained stool, and towel quality are noted and will be addressed with our housekeeping and maintenance teams. We’re always working to improve, and your input helps us do that. We hope to have the opportunity to provide you with a better stay in the future.
3.0分
家庭亲子
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The towels were terrible, worn out seemed like they had seen better days! Seemed to be torn in half! The carpet around the hotel was very worn and wrinkly! Needed replaced!
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酒店回复: Dear Guest,Thank you for your feedback. We apologise for the condition of the towels and carpet — this is not the standard we aim to provide. Your comments have been noted and will be shared with our team as we prioritise updates and improvements. We appreciate you bringing this to our attention.
5.0分
其他
Room is very clean and comfy beds.
Staff is very nice and helpful.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re happy to hear you enjoyed a very clean room, comfortable beds, and friendly, helpful staff. We appreciate your stay and look forward to welcoming you back.
5.0分
其他
Great stay
Stay was great, clean cool hotel with good breakfast selection and friendly staff.
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酒店回复: Dear Guest,Thank you for the great feedback! We're glad you enjoyed your stay, found everything clean and comfortable, and appreciated the breakfast and friendly team. We look forward to welcoming you back!
4.0分
其他
2 Nite Stay
The bath towels are old. Shampoo dispenser broke. Carpet to elevator had tears.
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酒店回复: Dear Guest,Thank you for your feedback. We apologise for the worn towels, broken shampoo dispenser, and carpet condition. Your comments will be shared with our team for prompt attention and improvement. We appreciate you bringing these issues to our attention.
1.0分
其他
Staff was rude. Icemaker broken. Didn’t clean or restock room. Extremely low water pressure. Never again
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酒店回复: Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical; however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
4.0分
家庭亲子
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The rooms were clean and the staff was friendly.
The mattresses could stand to be changed out. Ours was rock hard. The ice machine on the second floor didn't work so I had to keep going to the first floor to get ice.
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酒店回复: Dear Guest,Thank you for your feedback. We're glad you found the rooms clean and the staff friendly. However, We apologise for the uncomfortable mattress and the inconvenience with the ice machine—we’ll be sure to address both issues to improve the guest experience.Ask ChatGPT
由于预订行程有变，我没去吃早餐，所以一有机会就离开了。我在自驾游途中晚上10点左右打电话确认预订，并告知酒店我会在午夜之后到达。（我看到过一些评论说，有人的房间在某个时间之后会被判定为“未入住”而被释放。）男接待员向我保证房间安全到凌晨3点（凌晨3点还是下午3点？记不清了）。我预订的是双人房，结果酒店给了我一间四口之家入住的1000人房！凌晨1点半，我打电话给*******，想和酒店工作人员协商一下。我知道住这个房间肯定不舒服，所以想取消第二晚的预订。我提出了取消预订的要求，但酒店工作人员没有提供任何解决方案。经理始终没有出现和我沟通，只是在电话里指示接待员，反复说着“我们已经客满了，没办法”。我被安排的房间很干净，但绝对吵闹，根本不值将近400美元一晚。沙发床简直是个笑话，每根弹簧都硌得我后背生疼。219号房间正对着酒店正面，就在前门上方，整晚都能听到推拉门开关的声音。我和家人只睡了四个小时，而且睡眠断断续续，就出发去德克萨斯理工大学了。我们原本计划参观校园，然后多待一天去附近的冒险公园和博物馆逛逛。结果，我们只好开车六个小时回家了。
员工友善，酒店干净，但太吵，无法放松
我们开车前往圣安东尼奥途中，在假日快捷酒店 (Holiday Inn Express) 停留了一晚。由于前台只有一位工作人员，办理入住花了一点时间，但办理入住后，工作人员非常友好热情。酒店本身很干净，早餐也不错，是开启美好一天的好方式。
我们的房间（100号）只能说一般。床很舒服，但我的房间里没有咖啡机（我父亲的房间有）。不幸的是，房间的位置让我们很难休息。它紧挨着侧门，每次有人进出都会发出很大的砰砰声，而且这种情况持续了一整夜。墙壁和天花板也很薄；我们能清楚地听到楼上那人的一举一动，他似乎一直踱步到深夜，凌晨五点又起来了。
总的来说，如果只是短暂过夜，这里还算可以，但考虑到噪音和房间位置，我不太确定是否会再次选择这家酒店。
Rooms look outdated and mold around the shower. Towels are used and old. Carpet looks gross
Ok stay at the holiday inn south
The cleanliness was ok. Could have been cleaner. They need to shampoo carpets and stool in the room was all stained. Need to upgrade towels they were all dingy.
The towels were terrible, worn out seemed like they had seen better days! Seemed to be torn in half! The carpet around the hotel was very worn and wrinkly! Needed replaced!
Room is very clean and comfy beds.
Staff is very nice and helpful.
Great stay
Stay was great, clean cool hotel with good breakfast selection and friendly staff.
2 Nite Stay
The bath towels are old. Shampoo dispenser broke. Carpet to elevator had tears.
Staff was rude. Icemaker broken. Didn’t clean or restock room. Extremely low water pressure. Never again
The rooms were clean and the staff was friendly.
The mattresses could stand to be changed out. Ours was rock hard. The ice machine on the second floor didn't work so I had to keep going to the first floor to get ice.