Check in time is 4:00, was after 5:00 before our room was ready. Had to go ask for linens for the sofa bed. Selected this hotel because of the indoor pool. THEY HAVE NO INDOOR POOL!! When asked I was told the website wasn’t updated. That pool has been gone for awhile and they still have pics and info on the website. At least the breakfast staff was awesome!!
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酒店回复: Thank you for sharing your feedback. We regret that your experience at Holiday Inn Express Suites - Lancaster OH did not meet your expectations. Please accept our sincere apology for the inconvenience of your room not being ready at check-in. While our team endeavors to have all rooms prepared by 4:00 p.m., unforeseen circumstances occasionally prevent this. We also apologize that the sofa bed was not made up and for the absence of an indoor pool. We are pleased to hear that you appreciated the customer service provided by our breakfast team. Should you visit the area again, we hope you will consider giving us another opportunity to provide you with an improved experience.Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
1.0分
其他
Well we kids find a vape pen in the couch and the shower would not drain while I was taking a shower and there was stain on my the towel that was hanging there
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酒店回复: Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations during your stay at Holiday Inn Express & Suites - Lancaster OH. It’s disappointing to hear about the issues you encountered with cleanliness and maintenance. Your comments have been shared with the respective teams to ensure these matters are reviewed and corrected immediately. We regret that your stay fell short of expectations and appreciate you bringing these concerns to our attention. It is our hope that you will give us another chance to change your lasting impression.Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
5.0分
家庭亲子
Very clean room very comfortable beds loving it after a very hard day so staying one more night
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酒店回复: Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites - Lancaster OH. We are also glad you decided to stay an extra night and hope the rest of your time with us is just as memorable.Warm Regards, General Manager Holiday Inn Express & Suites - Lancaster
5.0分
其他
Breakfast was great with many choices! Our check in was very smooth and lady was very friendly.
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酒店回复: Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites - Lancaster OH. Your feedback on our delicious breakfast selection and smooth check-in experience is greatly appreciated. We look forward to hosting you again soon!Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
5.0分
其他
I loved that the room was clean, warm and welcoming.
Breakfast was wonderful.
The staff was very friendly and helpful.
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酒店回复: Dear Karen,Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites - Lancaster OH. Your compliments regarding our comfortable accommodations, delicious breakfast, and friendly service are appreciated. Please stop by and see us again anytime. We're confident that your next visit will be just as extraordinary! Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
5.0分
家庭亲子
Hotel Clerk was very kind. I think her name was Katie. Room was also very clean.
5.0分
其他
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Perfect
This hotel was beyond my expectation. It was absolutely beautiful and clean!! Beds were so comfortable!!! LOVED the outdoor pool and the outdoor seating area. Free breakfast always a plus.
It was nice, clean, quiet, couldn't have had a better stay.
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酒店回复: Dear Alma,Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites - Lancaster OH.It’s wonderful that you appreciated the comfort of our beds, outdoor pool and seating area, and the bonus of breakfast. Thank you again for your kind words; we’d love to welcome you back for another relaxing visit in the future.Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
5.0分
其他
Great place to stay. Bed was comfortable and the room was clean. Front desk personnel were friendly and helpful.
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酒店回复: Your kind words about our friendly service and spotless, comfortable accommodations are truly appreciated and will be shared with the team.Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites - Lancaster OH.Warm Regards, General Manager Holiday Inn Express & Suites - Lancaster
5.0分
情侣出游
I always stay here when I’m visiting family!! It’s very clean! The staff are friendly & ready to help!!
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酒店回复: Thank you so much for taking the time to share your wonderful experience with us. We truly appreciate your loyalty and look forward to welcoming you back again soon to provide more exceptional service! We are thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites—Lancaster OH.Warm Regards,General ManagerHoliday Inn Express & Suites - Lancaster
我们住得很愉快，房间非常干净。客房服务响应迅速，需要补充毛巾或枕头时，服务人员很快就送来了。早餐也很棒。所有人都对我们很热情友好。
Check in time is 4:00, was after 5:00 before our room was ready. Had to go ask for linens for the sofa bed. Selected this hotel because of the indoor pool. THEY HAVE NO INDOOR POOL!! When asked I was told the website wasn’t updated. That pool has been gone for awhile and they still have pics and info on the website. At least the breakfast staff was awesome!!
Well we kids find a vape pen in the couch and the shower would not drain while I was taking a shower and there was stain on my the towel that was hanging there
Very clean room very comfortable beds loving it after a very hard day so staying one more night
Breakfast was great with many choices! Our check in was very smooth and lady was very friendly.
I loved that the room was clean, warm and welcoming.
Breakfast was wonderful.
The staff was very friendly and helpful.
Hotel Clerk was very kind. I think her name was Katie. Room was also very clean.
Perfect
This hotel was beyond my expectation. It was absolutely beautiful and clean!! Beds were so comfortable!!! LOVED the outdoor pool and the outdoor seating area. Free breakfast always a plus.
It was nice, clean, quiet, couldn't have had a better stay.
Great place to stay. Bed was comfortable and the room was clean. Front desk personnel were friendly and helpful.
I always stay here when I’m visiting family!! It’s very clean! The staff are friendly & ready to help!!