酒店回复: Thank you for taking the time to share your valued feedback. I am sorry to hear that we weren't able to accommodate your stay needs beyond what was previously booked. Feel free to contact property management to discuss further so we can help clarify and or resolve any outstanding concerns. We have great history of providing top level service and hospitality, I am sorry you didn't walk away with that feeling. We look forward to hosting you again and ensuring a more memorable stay experience.
5.0分
其他
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Pleasantly surprised
I was pleasantly surprised by this stay. This place is off the beaten path and was very quiet. The grounds were amazing, the hotel was clean and very nicely decorated. The staff were very friendly and welcoming.
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酒店回复: Thank you for the wonderful feedback and I'm glad to see you got to enjoy our hidden gem. We look forward to creating even better memories down the road.
5.0分
其他
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Excellent Stay and Service
We had an excellent stay. The staff was welcoming, the room was spotless and comfortable, and the service was outstanding. I highly recommend this hotel.
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酒店回复: Thank you for taking the time to share your feedback and rating with us. It is comforting to see when we meet all the expectations of our valued guests. Thank you for your business and we look forward to having you back whenever that need should arise.
4.0分
家庭亲子
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This hotel is more dated than it should be for the area and Hyatt name. They should consider refreshing the rooms, furniture, paint, carpet, etc. Front desk staff is hit or miss, I had to fight for the free breakfast and club benefits that were included in my stay due to staff not knowing how to check in guests or what is included. The pool and gym areas are nice and clean. The bar lobby area is nice, the restaurant we thought existed never opened and food was just served in the lobby/bar open area. We skipped eating there due to this. Drinks at the bar are outrageously expensive and mediocre. I wouldn’t stay there for the bar/restaurant/room but the pool and location were nice.
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酒店回复: Thank you for sharing your recent stay experience with us. I am sorry to hear that we did not meet your/our expectations. Thank you for your patience and understanding as we continually work to improve our operation and hotel. We at the SW Marriott have a great history of delivering a high quality product with exceptional hospitality, so we fully trust a more memorable experience on future visits.
4.0分
其他
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Good weekend stay
This hotel was very accomodating for us, fast convenient check in and check out. Room, although being small was clean and comfortable, the only issue was that the thermostat stopped working but we were moved to another room right away. The bathroom and shower were great! Pool water could have been heated as i prefer a warm water pool..otherwise everything was good, will stay again.
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酒店回复: Thank you for taking the time and I am glad to see you enjoyed your weekend stay. We look forward to making your next trip a perfect 10 experience.
3.0分
其他
The staff was great, the room was clean BUT the bed was like sleeping on the floor. These place need to get new mattress.
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酒店回复: Thank you for taking the time to share your feedback and rating. It is wonderful to hear that you found our staff great and room clean, those are certainly foundation pieces for our property. I am disappointed to hear that you didn't get the sleeping experience you expected. I will be sharing with my operations TEAM so we can investigate this concern further and address appropriately. Thank you for your patience and understanding as we strive to provide the best accommodations for our valued guests. We look forward to providing you a 5 star experience when the next opportunity presents itself.
5.0分
家庭亲子
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Excellent and couteous staff. Beautiful lobby, very clean property. Recommend a king suite, spacious and comfortable. Probably one of the best stays at a hotel that we've had in a very long time. Great dining options at the hotel and in the area.
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酒店回复: Thank you for sharing such wonderful feedback, I will be sharing with the TEAM and recognizing their efforts in making your stay so enjoyable. We look forward to future opportunities!
5.0分
情侣出游
Large, clean, quiet room. Beautiful hotel and grounds.
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酒店回复: Thank you for the wonderful feedback and perfect rating, it is great to see we met all your expectations. We look forward to welcoming you back whenever the need should arise. Thank you for the opportunity of hosting you.
这是一家非常不错的酒店。他们提供所有必需的设施，而且非常干净。我很快就得到了服务。酒店所在社区也很好。
地理位置完全符合我的需求
我要求再延长一晚，工作人员告诉我这个月剩下的时间没有房间了。在查看并寻找另一家酒店时，我通过********意识到他们确实有我要求的日期的房间。他们拒绝延长我的逗留期限，这让我感到不舒服，更不用说受到了歧视。
Pleasantly surprised
I was pleasantly surprised by this stay. This place is off the beaten path and was very quiet. The grounds were amazing, the hotel was clean and very nicely decorated. The staff were very friendly and welcoming.
Excellent Stay and Service
We had an excellent stay. The staff was welcoming, the room was spotless and comfortable, and the service was outstanding. I highly recommend this hotel.
This hotel is more dated than it should be for the area and Hyatt name. They should consider refreshing the rooms, furniture, paint, carpet, etc. Front desk staff is hit or miss, I had to fight for the free breakfast and club benefits that were included in my stay due to staff not knowing how to check in guests or what is included. The pool and gym areas are nice and clean. The bar lobby area is nice, the restaurant we thought existed never opened and food was just served in the lobby/bar open area. We skipped eating there due to this. Drinks at the bar are outrageously expensive and mediocre. I wouldn’t stay there for the bar/restaurant/room but the pool and location were nice.
Good weekend stay
This hotel was very accomodating for us, fast convenient check in and check out. Room, although being small was clean and comfortable, the only issue was that the thermostat stopped working but we were moved to another room right away. The bathroom and shower were great! Pool water could have been heated as i prefer a warm water pool..otherwise everything was good, will stay again.
The staff was great, the room was clean BUT the bed was like sleeping on the floor. These place need to get new mattress.
Excellent and couteous staff. Beautiful lobby, very clean property. Recommend a king suite, spacious and comfortable. Probably one of the best stays at a hotel that we've had in a very long time. Great dining options at the hotel and in the area.
Large, clean, quiet room. Beautiful hotel and grounds.