酒店回复: Thank you for taking the time to share your feedback with us.We’re glad to hear you felt warmly welcomed upon arrival — our team strives to create a positive first impression, and it’s great to know that part of your experience met expectations.However, I sincerely apologize that the quality of the beds and the breakfast offering fell short. It’s especially disappointing to hear that despite our efforts to address your concerns, the situation did not improve the following day. I completely understand your decision to check out early, and I regret that we were not able to make things right during your stay.Your feedback has been shared with our team and management, and we are actively reviewing how we can improve both the comfort of our rooms and the consistency of our breakfast service to better meet our guests' expectations.Thank you again for your honesty. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience.

酒店回复: Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed the clean, modern feel of our hotel and appreciated the tasteful renovations we’ve made, especially given our unique Route 66 location. It’s great to know that our bar and dining area were both convenient and comfortable during your stay.We also want to express our gratitude for your kind words about our staff. We take pride in offering a friendly and welcoming atmosphere, and we’re glad that you felt well taken care of.We do, however, apologize for the breakfast options not meeting your expectations. We will certainly review the selection and work on improving the variety to ensure a more satisfying experience, including adding fruit and ensuring all items are served at the right temperature.Thank you again for your feedback! We truly appreciate your suggestion and hope to have the chance to welcome you back for an even better stay in the future.

酒店回复: Thank you for taking the time to share your recent experience with us. We’re glad to hear that you found the hotel overall very nice and that you enjoyed the shower—your kind words are truly appreciated.That said, I sincerely apologize for the inconvenience caused by the elevator being out of service and the issue with the key card reader on your first-floor room. We understand how frustrating and limiting that must have been, and we regret that this impacted your stay.While we’re glad our front desk team was able to assist and ensure access to your room, we recognize that this is not the ideal experience we aim to provide. Please know that both the elevator and key card reader issues are currently being worked on in coordination with the respective service providers to resolve them at the earliest possible time.We truly value your feedback, and we hope you’ll consider staying with us again in the future. If you do, we’d love the opportunity to provide a smoother, more comfortable experience from start to finish.

酒店回复: Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that your stay didn’t meet expectations, but we appreciate you highlighting both the positives and the areas for improvement.We're glad you noticed the recently remodeled bathroom—it's part of our ongoing effort to update and enhance our guest rooms. That said, we apologize for the issues you experienced with the noise and the air conditioning unit. We've shared your comments with our maintenance team so they can investigate and address the concerns you mentioned.Regarding breakfast, we’re sorry it did not meet your expectations. We’re continuously reviewing our offerings and guest feedback like yours helps us make necessary adjustments.While we understand you may choose other accommodations in the future, we do hope you’ll consider giving us another opportunity to provide a more comfortable and enjoyable stay.

酒店回复: Dear Aron,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we appreciate you bringing these concerns to our attention.We understand your frustration with the condition of the property, room odor, and noise levels. These are important aspects of a comfortable stay, and it's clear we fell short. Your comments have been shared with our management and maintenance teams as we evaluate improvements to the property.We're glad, however, to hear that you found our front desk staff friendly—our team works hard to offer warm, helpful service, and we're pleased that came through.We sincerely appreciate your honest input, and while we regret that we did not earn your recommendation this time, we hope you'll consider giving us another chance in the future.

酒店回复: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you had such a positive experience at our hotel. It’s great to know that you enjoyed our well-maintained property, beautiful lobby, and the variety of options at breakfast.We’re especially pleased that Katie at the front desk made such a positive impression. We’ll be sure to pass along your kind words to her and the rest of our team.We truly appreciate your feedback and look forward to welcoming you back soon for another great stay!