酒店回复: Dear Valued Guest,Thank you so much for taking the time to share your kind review. We are delighted to hear that you enjoyed your stay with us and that our friendly staff, clean and comfortable rooms, and breakfast options made your experience a memorable one.Our team takes great pride in providing warm, accommodating service, and it’s wonderful to know their efforts helped make your visit enjoyable.We truly appreciate your feedback and look forward to welcoming you back in the future.

酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. I’m glad to hear that you found our staff pleasant and enjoyed the warm pool. However, I’m truly sorry that your TV wasn’t connected and that you couldn’t get assistance when you needed it. That’s not the level of service we strive to provide.We’ll be addressing this with our team to ensure situations like this are handled promptly in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to offer you a better stay next time.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. While I’m glad to hear your check-in experience was positive, I’m very sorry you encountered smoke odor in your room and that this impacted your stay. That is not the standard of cleanliness or comfort we aim to provide.I’m especially concerned to hear that your issue wasn’t acknowledged properly when you brought it to the front desk. You deserved a prompt and attentive resolution, and I apologize that this did not happen.Please know that we take this seriously. I will be addressing this with both our housekeeping and front desk teams to ensure situations like this are handled with the urgency and care they require.Thank you again for bringing this to our attention. We value your feedback and hope to have the chance to provide you with a much better experience in the future.

酒店回复: Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Residence Inn, Salem. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

酒店回复: Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Residence Inn, Salem is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

酒店回复: Dear Valued Guest On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Residence Inn, Salem.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

酒店回复: Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Residence Inn, Salem.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.