酒店回复: Thank you for your feedback. We’re glad you had a great stay overall but apologize for the check-in confusion. We’ve addressed the issue to ensure clearer communication in the future. We appreciate your understanding and hope to welcome you both again soon.
酒店回复: I'm truly sorry to hear about the condition of your room and the overall experience you had during your stay. That’s not the level of cleanliness, comfort, or safety we want for any of our guests. This is unacceptable, and we take these matters very seriously. We truly regret the inconvenience and disappointment and thank you again for bringing it to our attention.
酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that your check-in experience was smooth and that our front desk clerk made such a positive impression with their respectful and friendly service. We truly appreciate your kind words and your recommendation to family, friends, and coworkers—it means a lot to us!Thank you also for the feedback about waffles; we’ll certainly take that into consideration as we continue to enhance our breakfast offerings.We look forward to welcoming you and your loved ones back in the future!
酒店回复: Thank you for taking the time to share your feedback. We’re so glad to hear that you found our staff friendly and accommodating, and that you enjoyed the complimentary breakfast—we’ll be sure to pass along your kind words to the team!We do apologize for the issues you experienced during your stay, particularly with the mattress comfort, elevator inconvenience, and overall condition of the bathroom and rugs. Your feedback is important to us and has been shared with our management and maintenance teams so we can work on making improvements.We truly appreciate your honesty and hope we’ll have another opportunity to provide you with a more comfortable and seamless experience in the future.
酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the smoke odor in your non-smoking room and for the disappointing service you received at check-in. This is not the standard we strive to uphold, and your feedback will be shared with our housekeeping and front desk teams to ensure these issues are addressed. We understand your frustration and truly appreciate you bringing this to our attention—it helps us improve. We hope you’ll consider giving us another chance to provide the quality and service you deserve.
酒店回复: Thank you for taking the time to share your experience! We're glad to hear you had a good stay and that you found our staff friendly and the room clean. We also appreciate your feedback on the elevator, and we’re happy to let you know that renovations are in progress to improve it. We truly value your comments and would love to welcome you back for another stay soon!
酒店回复: Thank you for sharing your feedback. We're glad to hear you enjoyed the breakfast, but we're sorry to learn that your experience with the pool, room cleanliness, and elevator didn’t meet expectations. Your comments help us identify areas that need improvement, and we’ll be sure to address these concerns with our team to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay.
5.0分
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原文
翻译提供方：Google
我非常喜欢这间带沙发的客厅房间。两台电视，浴室也很棒，如果不需要的话，其实根本不需要离开房间。
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酒店回复: Thank you so much for your kind words! We’re so glad to hear that you enjoyed the room and all the amenities, especially the living room setup and the convenience of having two TVs. It's great to know that you felt comfortable and had everything you needed during your stay. We hope to welcome you back again soon for another relaxing visit!
千万别来这间酒店，卫生超差，服务超差，等于没有服务，洗手间的门是坏的，没办法关上，而且空间很小，胖一点的话都转不开身。电视没有信号，时时看不到。酒店房间设备不完善，衣柜连个门都没有。前台10次9次都没人听电话，远在他乡，你会很无助。不知道为什么会有这么高的评分。
总体来说，住宿体验很棒，但进房间却有点麻烦。我帮丈夫预订了房间，提前打电话确认预订单上是我的名字而不是他的名字，这样可以吗？他们向我保证不会有问题。可惜的是，我丈夫到达后，他们差点因为这个原因没让他入住。我不得不恳求他们让他入住，并保证是我预订的。幸运的是，高层管理人员最终让他入住了，但由于信息冲突，我们差点失去了预订。
房间里到处都是头发。浴室水槽很脏。浴缸里有霉菌。地板上到处都是污渍。这根本不是我想要的房间。孩子们太累了，我几乎把所有东西都擦洗干净，自己承担了损失。最糟糕的是我住在一楼，通往外面的出口门甚至都没锁。但我不会再来了。
住宿体验非常棒，当我的家人到达那里时，我们立即办理了入住手续，前台工作人员非常尊重我们，专业、友好、态度积极，总是面带微笑，欢迎我们，一切都很棒，但我希望那里有华夫饼，总的来说，这里很棒，所以我们会把这里推荐给我的其他家庭成员、朋友、正式的同事/主管。
工作人员很友好，非常乐于助人。免费早餐很棒。感觉就像睡在床垫上的一个洞里，浴室很小，地毯也有点恶心。我们真的被困在电梯里了，因为我们超过了四人的容量，而另一部电梯坏了。大堂的家具也很旧。
我们住的房间本应是无烟房，但到处都是烟味。办理入住时，前台工作人员态度一点也不友好，我们问了一些基本问题，他们只是挑挑眉毛，一遍又一遍地重复同样的话。考虑到一晚的房费，他们真的可以更好地保持房间无烟，或许还可以教他们一些接待客人的基本技巧和互动方式。
不错的住宿地点
总而言之，这是一个不错的住处。工作人员友好且乐于助人。房间干净。环境相对安静。我们唯一注意到的是电梯有点老旧，需要翻新。不过，电梯内的标志牌上写着他们正在维修。一定会再次入住。
住宿
我们非常享受在这家酒店的住宿。前台的Oksana非常友好，在办理入住时非常乐于助人。早餐很美味。我们的房间舒适干净。
早餐不错，泳池没有规范，所以体验不太好。房间还算干净。电梯不太好，所以我们剩下的时间都爬楼梯。
我非常喜欢这间带沙发的客厅房间。两台电视，浴室也很棒，如果不需要的话，其实根本不需要离开房间。