Staff was wonderful - but the condition of the hotel was not great. Dampness in the room, irregular A/C function.
5.0分
其他
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Great stay with my kid
The host was super nice and courteous. We were there for medical appointments at Highland clinic two days in a row. I arrived and asked for early check-in. They complied. It was quiet, clean, and most importantly safe. I highly recommend.
2.0分
家庭亲子
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We were treated like stupid people we had a question about checking in. Our room didn’t get cleaned because the lady couldn’t speak English and we couldn’t communicate with her. The room was dingy and the windows filthy. We won’t be staying at a Holiday Inn Express in the future
3.0分
家庭亲子
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Pros: service from the staff was exceptional! They greeted u everytime we entered and was friendly. Cons: property is older. Woke up to a roach in the bathroom, pool didn't look that great (so I didn't let the kids get in) and the fragrance gave me a headache.
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酒店回复: Hi there,Thank you for sharing your feedback and for recognizing our team—it's wonderful to hear that their service made a positive impression on you!We're truly sorry about the concerns you experienced, especially with the cleanliness and comfort of the property. Finding a roach and not feeling confident about using the pool are absolutely not the experiences we want our guests to have. We also understand that strong fragrances can be overwhelming for some, and we appreciate you bringing that to our attention.Please know that if any issues arise during your stay, our team is always here and eager to help. Letting us know before you check out gives us a chance to make things right in real time.We hope you'll consider staying with us again so we can provide a better experience.
5.0分
情侣出游
Great stay! Robin was in the dining room for breakfast and did an amazing job! Very friendly and helpful! Wonderful experience
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酒店回复: Thank you so much for the wonderful review! We’re thrilled you had a great stay with us. A special thank you for recognizing Robin—she’ll be so happy to hear your kind words about her friendliness and great service at breakfast.We truly appreciate your feedback and hope to welcome you back again soon!Warm regards,
2.0分
家庭亲子
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This is an old property needing a major overhaul. Bathtub had mold and a big crack. Blackout shade was mildewed and had holes in it. Room was muggy despite running the AC. Splintered doors. Thin towels. TV wouldn’t connect. I won’t stay here again.
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酒店回复: Hi Michael,Thank you for sharing your feedback. I’m truly sorry to hear about the condition of your room during your stay. That is certainly not the experience we strive to provide.We’re committed to delivering a clean, comfortable environment for every guest, and it’s clear we missed the mark here. We wish we had known about these issues during your visit—our team is always available and eager to make things right on the spot whenever possible.Your comments have been shared with our management team for immediate review and follow-up. We hope you’ll consider giving us another opportunity in the future to provide the experience you expected and deserved.Warm regards,\[Your Name]Guest Services TeamHoliday Inn Express & Suites Shreveport South – Park Plaza
5.0分
其他
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The staff at this location are as good or better than any other staff out there! Efficient, courteous, friendly, interested in my comments - are just a few of their good points! No doubt, I will stay at this location next time I visit Shreveport
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酒店回复: Hi Gary,Thank you so much for the fantastic review! We're absolutely thrilled to hear that our team at Shreveport South - Park Plaza made such a great impression. Your kind words about their efficiency, friendliness, and attentiveness truly mean a lot to us. We can't wait to welcome you back the next time you're in Shreveport!Safe travels until then!
2.0分
家庭亲子
The smell was terrible in the room and there were huge stains everywhere on the floor.
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酒店回复: Thank you for your feedback, and I’m truly sorry to hear about the condition of your room. That’s not the experience we want any of our guests to have. Cleanliness and comfort are top priorities for us, and I apologize that we fell short during your stay.Please don’t hesitate to notify our staff or management team during your visit—we’re always ready to address concerns on the spot and make things right.We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future.Sincerely,
2.0分
商务出差
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Meh It was okay
Room felt worn; old furnishing. To use the remote for the TV you had to be within a foot of the TV. I had to get out of bed to change the channel. The channel selection was poor. Shower towel was torn. Lobby floors were really sticky.
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酒店回复: Thank you for taking the time to share your feedback. I'm sorry to hear that your stay didn't meet expectations. We truly want every guest to have a comfortable and enjoyable experience, and it sounds like we missed the mark during your visit.Your comments about the room furnishings, TV remote issues, limited channel selection, torn towel, and sticky lobby floors are all concerns we take seriously. We encourage all guests to notify our management team or front desk during their stay so we can address issues promptly — we’re committed to making things right whenever possible.Thank you again for your feedback — it helps us improve. We hope to have the opportunity to better serve you in the future.
4.0分
商务出差
Robin in the kitchen was awesome and so sweet. The rooms smelled must and there was a blinking light above the bed for some reason.
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酒店回复: Dear Kira,Thank you so much for your recent stay at the Holiday Inn Express & Suites Shreveport South – Park Plaza, and for taking the time to share your feedback.We’re thrilled to hear that Robin made a positive impression—she truly is a gem, and we’ll be sure to recognize her for her wonderful hospitality!We’re sorry, however, that the room did not meet your expectations. The blinking light you noticed above the bed is actually part of the fire alarm monitoring system designed for guest safety, but we understand how it could be distracting. As for the musty smell, we sincerely apologize—this is not the experience we strive to provide. We value your feedback, Kira, and hope to welcome you back for a fresher, more comfortable visit next time.Warm regards,
Staff was wonderful - but the condition of the hotel was not great. Dampness in the room, irregular A/C function.
Great stay with my kid
The host was super nice and courteous. We were there for medical appointments at Highland clinic two days in a row. I arrived and asked for early check-in. They complied. It was quiet, clean, and most importantly safe. I highly recommend.
We were treated like stupid people we had a question about checking in. Our room didn’t get cleaned because the lady couldn’t speak English and we couldn’t communicate with her. The room was dingy and the windows filthy. We won’t be staying at a Holiday Inn Express in the future
Pros: service from the staff was exceptional! They greeted u everytime we entered and was friendly. Cons: property is older. Woke up to a roach in the bathroom, pool didn't look that great (so I didn't let the kids get in) and the fragrance gave me a headache.
Great stay! Robin was in the dining room for breakfast and did an amazing job! Very friendly and helpful! Wonderful experience
This is an old property needing a major overhaul. Bathtub had mold and a big crack. Blackout shade was mildewed and had holes in it. Room was muggy despite running the AC. Splintered doors. Thin towels. TV wouldn’t connect. I won’t stay here again.
The staff at this location are as good or better than any other staff out there! Efficient, courteous, friendly, interested in my comments - are just a few of their good points! No doubt, I will stay at this location next time I visit Shreveport
The smell was terrible in the room and there were huge stains everywhere on the floor.
Meh It was okay
Room felt worn; old furnishing. To use the remote for the TV you had to be within a foot of the TV. I had to get out of bed to change the channel. The channel selection was poor. Shower towel was torn. Lobby floors were really sticky.
Robin in the kitchen was awesome and so sweet. The rooms smelled must and there was a blinking light above the bed for some reason.