酒店回复: Dear Our Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you soon.Warmest regards, Holiday Inn Express & Suites Team.
5.0分
其他
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This place is great. Close to lots of stores and food. They have free coffee and tea in the lobby which is always nice. Very clean. Also lots of movie channels on the tv. Will definitely stay again.
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酒店回复: Dear Our Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our convenient location, complimentary coffee and tea, and the clean, comfortable space. It’s great to know the variety of movie channels was a plus for you as well.We truly appreciate your kind words and look forward to welcoming you back on your next stay!Warmest regards. Holiday Inn Express & Suites Team.
4.0分
其他
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Stayed for 2 night during Thanksgiving. Staff was cool. Breakfast wasn’t very impressive so don’t let the omelettes fool u on the pictures. Dried scrambled eggs, cheap sausage patty’
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酒店回复: Dear Our Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you found our team welcoming during your Thanksgiving stay. However, I’m sorry to learn that our breakfast did not meet your expectations. We aim to provide a consistent and enjoyable experience, and your comments about the eggs and sausage are helpful for us to address with our culinary team.We appreciate you bringing this to our attention, as it allows us to improve. If your travels bring you back to the area, we hope you’ll give us another opportunity to provide a better experience.Thank you again for your feedback.Holiday Inn Express & Suites Team.
1.0分
家庭亲子
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Hi, We usually stay in this hotel. But this time we found the following problems.
1) The body lotion had been watered down
2) The coffee machine did not work
3 ) Even though we had removed the “ Do not disturb” sign, there was no Maid service.
4) We had run out of tissue. There was no housekeeping. We had to go to the lobby to get the tissue box.
5)The whole place looked run down, with faded carpets, toilet where the enamel had come out, bathroom floor that had stains in them.
6) Worst was I found there were several deals goin on where the room rent was half what we paid.
I’d certainly not stay here the next time.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent stay did not meet the high standards you’ve come to expect from our hotel. Your comments are very important to us, and we sincerely apologize for the inconveniences you experienced.Please rest assured that we take your concerns seriously. We will be reviewing the housekeeping and maintenance issues you mentioned — including the body lotion, coffee machine, and room cleanliness — with our team to ensure that this does not happen again. We also apologize for the lack of maid service and understand how frustrating that must have been.Regarding your comments about room rates, prices may vary depending on demand and promotional offers, but we regret that this affected your experience.Again, we apologize for the inconvenience, and I hope we can make it up to you in the future. If you ever return to the area, we would love the chance to welcome you back and provide a more seamless experience.Thank you again for your understanding.Holiday Inn Express & Suites Team.
5.0分
其他
Immaculate room, quiet hotel, nice breakfast, close to lots of shopping and restaurants, comfy beds, close to freeway access.
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your immaculate room, our peaceful atmosphere, and the comfort of our beds. It’s great to know our location and breakfast options added to the convenience of your stay.We truly appreciate your kind words and look forward to welcoming you back the next time you’re in the area!Warm regards,Holiday Inn Express & Suites Team.
5.0分
家庭亲子
This hotel was the most comfortable stay. The rooms, staff and breakfast was amazing.
Definitely will make this my permanent stay away from home.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found our rooms, staff, and breakfast to be amazing. It means a lot to know that you consider us your “home away from home.”We truly appreciate your kind words and can’t wait to welcome you back for another comfortable stay soon!Sincerely,Holiday Inn Express & Suites - Central 99
5.0分
家庭亲子
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Our first time traveling with our newborn. The room was clean and the area felt safe. We requested a crib that was brought up without an issue. Breakfast was great and the common lobby area is great if you are staying with a large party
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酒店回复: Dear Our Valued Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We're honored to have been part of your first travel experience with your newborn.We're delighted to hear that you found your room clean and the area safe—both of which are top priorities for us. It's great to know that the crib was delivered promptly and that you enjoyed our breakfast offerings. We're also pleased that the common lobby area met the needs of your group.We truly appreciate your kind words and look forward to welcoming you and your family back for future stays.Sincerely,
特别好很舒服
房间实在是太小了
太棒了。各个方面都非常整洁干净。我们这次是家庭出游。
好的
This place is great. Close to lots of stores and food. They have free coffee and tea in the lobby which is always nice. Very clean. Also lots of movie channels on the tv. Will definitely stay again.
Stayed for 2 night during Thanksgiving. Staff was cool. Breakfast wasn’t very impressive so don’t let the omelettes fool u on the pictures. Dried scrambled eggs, cheap sausage patty’
Hi, We usually stay in this hotel. But this time we found the following problems.
1) The body lotion had been watered down
2) The coffee machine did not work
3 ) Even though we had removed the “ Do not disturb” sign, there was no Maid service.
4) We had run out of tissue. There was no housekeeping. We had to go to the lobby to get the tissue box.
5)The whole place looked run down, with faded carpets, toilet where the enamel had come out, bathroom floor that had stains in them.
6) Worst was I found there were several deals goin on where the room rent was half what we paid.
I’d certainly not stay here the next time.
Immaculate room, quiet hotel, nice breakfast, close to lots of shopping and restaurants, comfy beds, close to freeway access.
This hotel was the most comfortable stay. The rooms, staff and breakfast was amazing.
Definitely will make this my permanent stay away from home.
Our first time traveling with our newborn. The room was clean and the area felt safe. We requested a crib that was brought up without an issue. Breakfast was great and the common lobby area is great if you are staying with a large party