酒店回复: Ma de la salud，感谢您提出这个问题，以便我们改进酒店并提升宾客体验。我们非常感谢您的反馈，并希望您下次还能选择入住我们酒店。

酒店回复: Thank you for sharing your feedback and for the rating. We appreciate your recognition of our friendly, helpful staff and the cleanliness of our rooms, hotel, and kitchen. It is great to hear that you consistently enjoy our breakfast as well.I do apologize for the early morning fire alarm disruption during your stay. While the system functioned as designed, we understand how inconvenient and disruptive this was for all our guests. Our team has reviewed the incident to help prevent a repeat and ensure the system operates as smoothly as possible.Thank you again for staying with us, and we look forward to providing you with an uninterrupted and comfortable visit next time.

酒店回复: Thank you for sharing your feedback. We’re glad to hear you found the hotel very clean and enjoyed a quick check-in. We apologize for the noise from neighboring rooms and understand how disruptive that can be — we’ll take your comments into consideration as we continue to improve the guest experience. We hope to have the opportunity to provide you with a more restful stay in the future.

酒店回复: Thank you for your wonderful feedback! We’re so glad you felt well cared for and enjoyed the cleanliness of our hotel. We look forward to welcoming you back again soon!

酒店回复: Thank you for the wonderful review. We are glad to hear you enjoyed the grounds, the spacious and clean room, and the amenities. It is also great to know our team made a positive impression. We appreciate you choosing to stay with us and hope to welcome you back again soon.

酒店回复: We are very sorry to hear about the disappointing experience you described. The issues with your room and dining are far from the standards we strive to provide, and we sincerely apologize that your stay did not reflect the level of cleanliness, comfort, and service our guests deserve. Your feedback is being shared with our team so we can address these concerns immediately. We regret that we did not meet your expectations and hope you might consider giving us another chance in the future to provide the quality stay you should expect from us.

酒店回复: Thank you for taking the time to share your feedback with us. I’m glad to hear our team made a positive impression with their friendliness, but I’m truly sorry for the frustrations you experienced with housekeeping during your stay. We understand how important a clean and well-kept room is, especially for our long-stay guests, and I apologize that we fell short of expectations. While staffing challenges can arise, it’s our responsibility to ensure every guest feels cared for throughout their visit. Please know we’re reviewing our processes to better balance daily service with room readiness, so this does not happen again.We value your input and hope you’ll give us another opportunity to provide you with the seamless experience you deserve.

酒店回复: Thank you for sharing your feedback! We’re glad to hear that your room was in good condition, with tasteful decor, and that everything was in order during your stay.We appreciate you choosing Holiday Inn Express and hope to welcome you back for an even better experience next time!

酒店回复: Thank you for your wonderful review! We’re thrilled to hear that Marion at the front desk made such a positive impression and that you enjoyed her friendliness.We appreciate you choosing Holiday Inn Express and look forward to welcoming you back soon!