酒店回复: Dear Aaron,Thank you for sharing your feedback regarding your stay at our hotel. We’re truly sorry to hear that your stay was not up to expectations. We understand how important the amenities in your room are, and we sincerely apologize for the issues with the hot tub and TV. This is certainly not the experience we strive to provide our guests. Please note our Maintenance staff offered to do a quick 2 minute reset to activate the jets again. Unfortunately, our request was turned down. When housekeeping cleans the hot tub, they turn the jets on to ensure they are fully functional, sanitized and cleaned. Additionally, the local cable provider decided to terminate services and we are working on elevating our guest entertainment experience with new TV's with streaming functionality, boarder variety television channels, and much much more.Your comments have been shared with our team, and we are actively addressing these concerns to ensure they don’t affect future guests. We appreciate your understanding and hope that you will consider giving us another chance in the future.Thank you again for your valuable feedback.Have a blessed day.

酒店回复: Dear Tamara, Thank you for tsking the time to do the survey. Guest satisfaction is of utmost importance to us. I am happy to see that you were pleased with your stay except for the TV situation. We now have that issue fixed. We hope to see you again if your travels ever bring you back to Fallon. Have a great rest of your day!

酒店回复: Thank you for taking the time to leave us a review. Please note that we are currently in the process of re-doing all of our bathtubs. I am pleased to hear that you enjoyed your room and the employees. We hope that you will chose to stay with us again in the future.

酒店回复: Dear Carolyn,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

酒店回复: Thank you for completing the survey regarding your recent stay at our property and your valuable feedback to help us understand how we can continue to keep improving to provide the best possible stay for each and every guest that stays at our hotel. Please note our maintenance staff has looked into the water not being warm. Our water heaters are properly maintained and flushed on a timely basis to prevent a situation like this. We have personally checked the water in the room you stayed in and have noticed that it may take a little longer to get to the room, due to the distance from the water heater. It is slightly longer to reach and gets nice, warm, and steamy in the shower. We have been partnered with the local county cable company for the past 27 years. They terminated their television service for all commercial and residential use and left us to go find another solution without any real notice. We wish this process can be as turn key as buying a product on Amazon and having it delivered the next day for installation. Being in a tertiary market, services and products still take a bit longer than most primary markets. Due to no fault of ours, we know this may affect many of our guests, so we wanted to make it right. We are happy to report our new elevated and enhanced in room guest experience with brand new 55in televisions, streaming, more channels, and more functionalities. We want to ensure that the company we chose to partner with ensures that our guests get the best in room entertainment during their stay with us in Fallon. We have posted this as a notice on our website to inform all of our guests.