酒店回复: Gracias por tu reseña. Nos alegra que haya disfrutado de su estancia y esperamos volver a verle pronto. Feliz navidad.
3.0分
其他
Required gratuity for "free" breakfast - hostess took coupon and went back to her phone - never saw another staff person - who earned the "required" gratuity.
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酒店回复: Thank you for your feedback. We’re sorry to hear that your experience during breakfast didn’t meet your expectations.To clarify, we do not include a required gratuity with our complimentary breakfast. However, we do include a note that gratuity is appreciated, as a way to recognize our team’s efforts. That said, it’s entirely at the guest’s discretion.We also apologize for the service you received. Our goal is to provide warm, attentive hospitality at every step, and we’re disappointed to hear that wasn’t reflected during your visit. We’ll be reviewing this with our team to ensure a better experience for all our guests moving forward.Thank you again for your comments — we value your input and hope to welcome you back in the future.
3.0分
其他
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The restaurant was excellent. The check in was excellent and both front desk people. However the rooms are old and ours had an odor like it was smoked in at one time. Needs paint and new sheets etc.
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酒店回复: Thank you so much for taking the time to share your feedback with us.We’re delighted to hear that you enjoyed your experience at our restaurant and that your check-in process and interactions with our front desk team were excellent. Your kind words mean a lot to our staff and will be shared with them.At the same time, I want to sincerely apologize for the condition of your room and any discomfort caused by the odor or outdated furnishings. This is certainly not the standard we aim to uphold, and your comments are being shared with our housekeeping and maintenance teams for immediate review. We’re also in the process of evaluating updates to our guest rooms, and your feedback helps guide those improvements.We truly value your input and hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,TiffaniFront Desk
5.0分
其他
Chris and his female cohort at the front desk couldn’t have been more friendly and helpful. Parking was convenient.
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酒店回复: Thank you for your kind words. We do have some of the best people here. We hope you allow us to welcome you back if your ever in this area again.
5.0分
情侣出游
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This was our last hotel on our way home from a long trip. We loved having access through our “back door” into the covered atrium. Although I have mobility issues, I was able to get into and out of the pool by myself. The breakfast was amazing, and the food was plentiful. Fresh tortillas, “real oatmeal” (not dry packages), etc. we also had a very nice dinner. Can’t say enough good things. I’m sure this a renovation of an old hotel, but it was perfect for us! Extra points for the Keurig style coffee pot!
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酒店回复: Thank you so much for your amazing review! We're so glad that you had such a great stay and was able to take advantage of our amenities to the fullest! We hope you'll remember us next time you're in the area!
5.0分
其他
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Our stay at the Best Western in Raton was very nice. The staff was friendly, our meal at the on-site restaurant was really good and the rooms were quiet and comfortable. Breakfast was great (order the pancakes for sure!). Would definitely stay here again!
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酒店回复: Thank you so much for your wonderful review! We're so glad to hear you had such a pleasant stay with us at the Best Western in Raton. It's great to know that our friendly staff, comfortable rooms, and on-site dining helped make your visit enjoyable. We're especially glad you enjoyed breakfast—and we agree, the pancakes are a must-try! We truly appreciate your kind words and look forward to welcoming you back again soon.Safe travels until then!
5.0分
其他
Good breakfast meal. The staff serving was so helpful to me since I use a cane.
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酒店回复: Thank you so much for choosing to stay with us! we hope that the rest of your stay was satisfactory, and that we will have the pleasure of hosting you again soon. Please let us know if there is anything else we can do to improve your stay in the future!
5.0分
其他
Clean room and bathroom. Friendly staff. Comfortable bed. I would stay here again.
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酒店回复: Thank you so much for choosing to stay with us! we enjoyed having you and we hope that you choose us again in the future. Please feel free to reach out and let us know of anyway we can improve in the future
5.0分
商务出差
Pool is wonderful. Front desk service was very friendly and helpful. Breakfast was tasty.
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酒店回复: We're so glad to hear that you had such a great stay and that you enjoyed our amenities! Thank you so much for taking the time to leave a review and we hope we'll be able to serve you again next time you're in the area!
3.0分
其他
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Room was good but the next morning when we were getting ready to leave, we realized no shower curtain for shower. Had to lay a bunch of towels on the floor for water spraying
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酒店回复: We apologize for the inconvenience the lack of a shower curtain caused! We do our best to try and ensure that our guests don't experience these type of issues, but alas we are but mere humans and will make mistakes. We sincerely hope that you come back to stay with us again, we will always have someone on-site that can help you if the need arise.
很好的服务
Required gratuity for "free" breakfast - hostess took coupon and went back to her phone - never saw another staff person - who earned the "required" gratuity.
The restaurant was excellent. The check in was excellent and both front desk people. However the rooms are old and ours had an odor like it was smoked in at one time. Needs paint and new sheets etc.
Chris and his female cohort at the front desk couldn’t have been more friendly and helpful. Parking was convenient.
This was our last hotel on our way home from a long trip. We loved having access through our “back door” into the covered atrium. Although I have mobility issues, I was able to get into and out of the pool by myself. The breakfast was amazing, and the food was plentiful. Fresh tortillas, “real oatmeal” (not dry packages), etc. we also had a very nice dinner. Can’t say enough good things. I’m sure this a renovation of an old hotel, but it was perfect for us! Extra points for the Keurig style coffee pot!
Our stay at the Best Western in Raton was very nice. The staff was friendly, our meal at the on-site restaurant was really good and the rooms were quiet and comfortable. Breakfast was great (order the pancakes for sure!). Would definitely stay here again!
Good breakfast meal. The staff serving was so helpful to me since I use a cane.
Clean room and bathroom. Friendly staff. Comfortable bed. I would stay here again.
Pool is wonderful. Front desk service was very friendly and helpful. Breakfast was tasty.
Room was good but the next morning when we were getting ready to leave, we realized no shower curtain for shower. Had to lay a bunch of towels on the floor for water spraying