酒店回复: Thank you for taking a moment to share your experience. I am pleased to hear you found the overall service and performance of the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Kind Regards
酒店回复: Thank you for your review following your recent stay with us. I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Kind Regards
酒店回复: Thank you for your review following your recent stay with us. I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Kind Regards
酒店回复: Thank you for your review following your recent stay with us. I am truly sorry to read that some matters marred the overall enjoyment of your stay and we are grateful to you for bringing these to our attention. Please be assured, the comments and observations you raised will be brought to the attention of the senior management team. Kind Regards
家人们谨慎避雷，这家店严重种族歧视，店员对待白人热情谄媚，对待华人冷脸态度傲慢。本来免费赠送的矿泉水，入住时排队在我们前面的白人就主动递给人家，一个房间两个白人可以送4瓶，我和我朋友预定两个房间，找前台要水的时候先被盘问个人信息，然后一人一瓶想多要一瓶还被讽刺说这水没收费！！暗指我们贪便宜！还有寄存行李的时候故意把我们晾在一边，入住的时候各种盘问信息，预定的房型跟入住的房型不符，其次选这家店是为了离机场近，但是介绍里显示的是直线距离，事实上从机场到酒店要绕一大圈并且经过一个很危险的路口，路也不好找。住在这个酒店是整个英国之旅最坏的体验！My stay at this hotel in Manchester was deeply disappointing — I was treated in an unfair way that I can only describe as ******.
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酒店回复: Thank you for taking the time to share your feedback. We are deeply sorry to hear about your disappointing experience and, in particular, the perception of unfair or discriminatory treatment during your stay. Please know that our hotel has a zero-tolerance policy toward any form of discrimination, and we take your comments with the utmost seriousness.We sincerely apologize if any of our staff’s actions or communication made you feel disrespected or uncomfortable. This does not reflect the standards of courtesy and equality that we expect from our team. We are currently reviewing your experience with our front desk and service teams to ensure appropriate follow-up and additional training where needed.We truly value all our guests, and we regret that your visit did not meet expectations. Once again, please accept my most sincere apologies and thank you for taking the time to highlight your concerns, as it is only through such feedback that we are able to constantly improve our products and services. Kind Regards
1人觉得有用
5.0分
大床房
商务出差
房间不大，较为整洁，交通便利，步行到机场和火车站10分钟以内，可以说很满意了。very good hotel
设施：虽然是十几年前装修的，但是很干净
卫生：很干净
环境：很好，在机场旁边一点都不吵，设施很好，有送的曲奇
服务：很好，有华人礼遇
酒店不是特别靠近机场，不是很方便，需要走出机场一段。朋友为了吃到他们家特别曲奇选定的，曲奇确实好吃。
早餐很棒，入住时还送了曲奇。酒店离机场和火车站都很近。但空调噪音有点大，那天曼彻斯特又很热，导致晚上睡得不太好。除此之外，都挺好的。
卫生：很差，房间不干净，卫生间还有脏东西
环境：主要是离着机场很近，就还行吧，尽量别住一楼
服务：超级差，问话前台爱答不理，而且也不给提供水/牙刷之类的产品，要了也不给
下次换个地儿了
总的来说还不错。房间很宽敞，所需物品一应俱全。有一点需要改进，淋浴水压很小，洗澡体验不太好。早餐种类丰富，味道也不错。位置不算最好，因为它离机场有10分钟路程。
说是对华人友好，酒店前台的服务员对白人非常客气，主动送水。为华人办理入住却头都不抬，不主动送水，我们自己下去要，还只能一人一瓶，说是本来就没收费，太刻薄了加种族歧视了，不会再去，也会告诉国内的朋友不要再住希尔顿。
我们从度假回来，凌晨抵达曼彻斯特机场，之后入住了希尔顿曼彻斯特机场酒店，体验非常棒。酒店让一切都变得轻松无忧，这正是我们长途旅行后所需要的。办理入住手续很顺利，工作人员也很热情。我们的房间一尘不染，宽敞舒适，是休息的绝佳场所。最令人印象深刻的是服务水平，工作人员热情、专业，并竭尽全力确保我们得到所需的一切。尽管时间很晚了，他们也毫无怨言。这是我们旅行最后一站的完美句号，下次再经过曼彻斯特机场时，我们很乐意再次入住这里。
家人们谨慎避雷，这家店严重种族歧视，店员对待白人热情谄媚，对待华人冷脸态度傲慢。本来免费赠送的矿泉水，入住时排队在我们前面的白人就主动递给人家，一个房间两个白人可以送4瓶，我和我朋友预定两个房间，找前台要水的时候先被盘问个人信息，然后一人一瓶想多要一瓶还被讽刺说这水没收费！！暗指我们贪便宜！还有寄存行李的时候故意把我们晾在一边，入住的时候各种盘问信息，预定的房型跟入住的房型不符，其次选这家店是为了离机场近，但是介绍里显示的是直线距离，事实上从机场到酒店要绕一大圈并且经过一个很危险的路口，路也不好找。住在这个酒店是整个英国之旅最坏的体验！My stay at this hotel in Manchester was deeply disappointing — I was treated in an unfair way that I can only describe as ******.
房间不大，较为整洁，交通便利，步行到机场和火车站10分钟以内，可以说很满意了。very good hotel
从T4出来跟着指引大概走8分钟就到了。有专门的免费巴士送到其他航站楼，但是我要坐的去T5的巴士并没有按照时间表出现，等了15分钟都没有来，最后还是步行回到T4坐了其他巴士才到的。