Wifi was very slow and bedroom tv that ran off internet never connected to a channel. Key card for room had to be reset numerous times...very inconvenient. Service was great and accommodating to the inconvenience.
4.0分
其他
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Was surprised that there was no elevator. As a senior, dragging the suitcases up the stairs was not a pleasant experience. Would not return if I couldn't be guaranteed a room on the first floor. Not sure if the web site noted this, but it needs to. In this day and age an elevator is expected.
3.0分
其他
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Poor Management of the Restaurant Good Management
The restaurant served a great breakfast. The dinner was interrupted because of a technical issue with their cash register. The manager had no backup plan. The poor waitresses had to deal with surly customers that wanted food and beer. They had to close the restaurant and turn away many disappointed customers. Have a plan B.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed breakfast and appreciate your comments about your dinner experience. Unfortunately, our restaurant encountered an unexpected technical issue that evening, which temporarily affected service. We do understand how disappointing that can be, and we’re reviewing procedures to ensure a smoother process if such issues occur again. We appreciate your patience and understanding.
3.0分
其他
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Decent minimal hotel
Kind of a well worn place that looks nothing like photos. Hall areas have a musty odor.
Good location for our purposes. Dinner selections and food quality were poor. Breakfast was reasonable
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear our location was convenient for your visit and that you found breakfast to be reasonable. We are, however, truly sorry to learn that the overall condition of the property, as well as your dining experience, did not meet expectations. Your comments regarding the hallways and food quality will be shared with our team so we can address these areas directly.We greatly appreciate your honesty and hope you’ll consider giving us another opportunity in the future to provide a more comfortable and enjoyable stay.
4.0分
朋友出游
Staff including front desk and housekeeping were great. Restaurant was only average overall. Nice property but definitely aging.
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酒店回复: Thank you for your review. We’re glad our front desk and housekeeping teams made your stay enjoyable. We appreciate your feedback on the restaurant and property, and we’ll use it to continue improving. We hope to welcome you back soon.
4.0分
情侣出游
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Fort Ticonderoga was only 10 minutes away. Downtown was only 2 minutes away. The room was sort of dated with worn carpet and very poor lighting. We had 2 beds in our room. One was lumpy and one was not. No premium channels on the tv. The restaurant was very good,but had a limited menu. The waitress kept using the phrase "guys" to address us. It was somewhat disrespectful. We thought the breakfast was delicious and hot. Wonderful friendly staff.
5.0分
情侣出游
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Hotel was clean. Beds were comfortable. Breakfast was surprisingly good with multiple options. We had dinner at the restaurant right on site. This hotel is on a quiet street and is close to Ticonderoga attractions. We would stay there again.
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酒店回复: Thank you so much for your wonderful review and perfect score! We’re delighted to hear you enjoyed the comfort of your room, the variety at breakfast, and the convenience of our on-site restaurant. It’s also great to know our quiet location and proximity to local attractions made your stay even more enjoyable.We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Ticonderoga.
5.0分
家庭亲子
Friendly and helpful staff. Very clean rooms everywhere. In house resturant was good - don't believe bad reviews. A great stay.
干净卫生，位置便利。
好的。
Wifi was very slow and bedroom tv that ran off internet never connected to a channel. Key card for room had to be reset numerous times...very inconvenient. Service was great and accommodating to the inconvenience.
Was surprised that there was no elevator. As a senior, dragging the suitcases up the stairs was not a pleasant experience. Would not return if I couldn't be guaranteed a room on the first floor. Not sure if the web site noted this, but it needs to. In this day and age an elevator is expected.
Poor Management of the Restaurant Good Management
The restaurant served a great breakfast. The dinner was interrupted because of a technical issue with their cash register. The manager had no backup plan. The poor waitresses had to deal with surly customers that wanted food and beer. They had to close the restaurant and turn away many disappointed customers. Have a plan B.
Decent minimal hotel
Kind of a well worn place that looks nothing like photos. Hall areas have a musty odor.
Good location for our purposes. Dinner selections and food quality were poor. Breakfast was reasonable
Staff including front desk and housekeeping were great. Restaurant was only average overall. Nice property but definitely aging.
Fort Ticonderoga was only 10 minutes away. Downtown was only 2 minutes away. The room was sort of dated with worn carpet and very poor lighting. We had 2 beds in our room. One was lumpy and one was not. No premium channels on the tv. The restaurant was very good,but had a limited menu. The waitress kept using the phrase "guys" to address us. It was somewhat disrespectful. We thought the breakfast was delicious and hot. Wonderful friendly staff.
Hotel was clean. Beds were comfortable. Breakfast was surprisingly good with multiple options. We had dinner at the restaurant right on site. This hotel is on a quiet street and is close to Ticonderoga attractions. We would stay there again.
Friendly and helpful staff. Very clean rooms everywhere. In house resturant was good - don't believe bad reviews. A great stay.