酒店回复: Dear guest,Thank you for taking the time to let us know about your experience at check in. We are sorry to hear that the check-in process was impacted by our credit card only policy.For security purposes, the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.While debit cards can be used to pay the balances at check-out, they cannot be pre-authorized for incidentals.We truly apologize for the inconvenience and we hope you will visit us again soon.
酒店回复: Thank you for sharing your feedback. We are very sorry to hear about you experience. Please know that we take matters of guests comfort and safety very seriously. Our housekeeping team follow strict protocols for cleaning and linen care, and our maintenance team regularly inspects and adjusts the pool and hot tub to insure it is working properly.
1.0分
情侣出游
原文
翻译提供方：Google
培训新员工的那位女士在我们办理入住时对待我们的方式非常不专业
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酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We are sincerely disappointed to hear that your experience did not meet your expectations. We value your feedback and take this matter very seriously. We are currently investigating this situation to understand what happened and ensure it does not occur again. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future.
4.0分
情侣出游
原文
翻译提供方：Google
没有意见
4.0分
情侣出游
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Comfortable large room, clean and very well stocked. Shout out though for the included breakfast. It was one of the best we have had and the staff were exceptionally helpful and efficient.
5.0分
情侣出游
Very warm and friendly staff. They were all welcoming and accomdating =) Great hotel and worth the price, highly reccomend
3.0分
家庭亲子
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The staff work hard and it shows. It needs upgrades. The pillows are old, hard and very done. The beds are way too old. The carpets look like from the 1970's. The sofa bed is from 1960. Staff make it very clean. They do a great job, but the bed, what you primarily go to a hotel for, is way past done. Great job staff !
2.0分
其他
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My first night I found that my toilet didn’t flush properly when I went to use it at about 2:30am for the first time. I spent about 15min trying to get everything to flush. 8:30am I notified the front desk and went about my day returning at 3pm and toilet was still not flushing properly. I decided to stay somewhere else my second night. I returned the next day around 10am to check out and found that the toilet worked but barely
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you experienced during your recent stay with us. This is certainly not the standard of service we pride ourselves on, and we regret that we fell short of your expectations.If you would like to discuss this further, please feel free to give us a call. We hope you will give us another chance to provide you with the exceptional experience you deserve.
他们热情地接待了我。非常感谢他们接受了现金押金。
酒店比较老旧，在高速路旁边。
通过*******预订的房间，入住时没有信用卡支付押金。我已经多次遇到这种情况，用Visa借记卡支付，但最终还是退款了。工作人员不接受，不退款，也不允许我联系主管。工作人员说这不是经理的问题，是我的问题。
因为我睡了一晚，全身都起了疹子，又痒又疼。热水浴缸几乎不热。工作人员都很热情，早餐也还行，但现在看到我的皮肤疼痛难忍，尴尬不已，他们真需要解决这个问题。
培训新员工的那位女士在我们办理入住时对待我们的方式非常不专业
没有意见
Comfortable large room, clean and very well stocked. Shout out though for the included breakfast. It was one of the best we have had and the staff were exceptionally helpful and efficient.
Very warm and friendly staff. They were all welcoming and accomdating =) Great hotel and worth the price, highly reccomend
The staff work hard and it shows. It needs upgrades. The pillows are old, hard and very done. The beds are way too old. The carpets look like from the 1970's. The sofa bed is from 1960. Staff make it very clean. They do a great job, but the bed, what you primarily go to a hotel for, is way past done. Great job staff !
My first night I found that my toilet didn’t flush properly when I went to use it at about 2:30am for the first time. I spent about 15min trying to get everything to flush. 8:30am I notified the front desk and went about my day returning at 3pm and toilet was still not flushing properly. I decided to stay somewhere else my second night. I returned the next day around 10am to check out and found that the toilet worked but barely