酒店回复: Dear guest,Thank you for taking the time to let us know about your experience at check in. We are sorry to hear that the check-in process was impacted by our credit card only policy.For security purposes, the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.While debit cards can be used to pay the balances at check-out, they cannot be pre-authorized for incidentals.We truly apologize for the inconvenience and we hope you will visit us again soon.
1.0分
情侣出游
原文
翻译提供方：Google
培训新员工的那位女士在我们办理入住时对待我们的方式非常不专业
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酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We are sincerely disappointed to hear that your experience did not meet your expectations. We value your feedback and take this matter very seriously. We are currently investigating this situation to understand what happened and ensure it does not occur again. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future.
4.0分
情侣出游
原文
翻译提供方：Google
没有意见
4.0分
家庭亲子
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Staff was nice and professional. Rooms were clean. Hotel was clean. Room was big. Beds comfortable. But there was 3 long hairs in between the sheets. The sheets were clean but housekeeping needs to watch for their hair being left behind
5.0分
家庭亲子
Clean room, easy check in, excellent amenities , love this property have stayed many times and will stay many times again !
5.0分
其他
Clean room, staff were great and the continental breakfast was good and the staff in there were amazing.
5.0分
其他
Very friendly staff beautiful hotel close to everything I will recommend this hotel. Thank you for accommodating my guests and make their time memorable.
1.0分
家庭亲子
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Pool wasnt clean, hot tub wasnt hot and no running jets, sauna wasnt working, no pool towels. In room 348 coffee maker not working and 3rd floor ice maker not working. 2 night stay and no housekeeping. Breakfast was busy, long lines and variety not great, eggs are gross. We have stayed in your hotel at least 20 times in 5 years and this was the worst stay we had not sure if we will return.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear that your experience was disappointing this time and I would like to thank you for your loyalty over the years. We pride ourselves on providing a comfortable and enjoyable stay to our guests, and I am very sorry that we failed to do so on this occasion. I communicated all the signaled issues to our management team and we will take steps to prevent this from happening again. We hope you will give us another opportunity to provide you with the exceptional experience you deserve.
他们热情地接待了我。非常感谢他们接受了现金押金。
酒店比较老旧，在高速路旁边。
通过*******预订的房间，入住时没有信用卡支付押金。我已经多次遇到这种情况，用Visa借记卡支付，但最终还是退款了。工作人员不接受，不退款，也不允许我联系主管。工作人员说这不是经理的问题，是我的问题。
培训新员工的那位女士在我们办理入住时对待我们的方式非常不专业
没有意见
Staff was nice and professional. Rooms were clean. Hotel was clean. Room was big. Beds comfortable. But there was 3 long hairs in between the sheets. The sheets were clean but housekeeping needs to watch for their hair being left behind
Clean room, easy check in, excellent amenities , love this property have stayed many times and will stay many times again !
Clean room, staff were great and the continental breakfast was good and the staff in there were amazing.
Very friendly staff beautiful hotel close to everything I will recommend this hotel. Thank you for accommodating my guests and make their time memorable.
Pool wasnt clean, hot tub wasnt hot and no running jets, sauna wasnt working, no pool towels. In room 348 coffee maker not working and 3rd floor ice maker not working. 2 night stay and no housekeeping. Breakfast was busy, long lines and variety not great, eggs are gross. We have stayed in your hotel at least 20 times in 5 years and this was the worst stay we had not sure if we will return.