酒店回复: Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
4.0分
家庭亲子
原文
翻译提供方：Google
唯一的缺点是午餐有点乏味且单一。
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酒店回复: Merci beaucoup pour votre excellente note et pour votre retour. Nous sommes heureux que votre séjour vous ait plu. Nous prenons note de votre remarque concernant le déjeuner et allons travailler à proposer davantage de variété et de saveurs pour améliorer cette expérience.Nous espérons vous accueillir de nouveau bientôt.
5.0分
其他
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The first room was dirty, the second one had someone in it already. The desk clerk was amazing and upgraded my room to one with a jacuzzi after this. Didn't get to use it but room was very clean and citrus body products were provided.
Breakfast was good and steadily replenished. I would definitely stay here again. There is also a $100 deposit for incidentals that you get back
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酒店回复: Dear Johnathan,Thank you for sharing your experience with us. We truly appreciate your thoughtful feedback and are glad to hear that, despite the initial challenges with your room, our staff was able to make things right by upgrading you to a room with a jacuzzi. We’re sorry for the inconvenience of the first two rooms, and I’m happy to know that the rest of your stay was much more comfortable.It’s great to hear that you enjoyed the cleanliness of the upgraded room, as well as the breakfast. We’re also glad that you found the citrus body products a nice touch! We will definitely keep working to maintain and improve our standards.Thank you for noting the $100 deposit for incidentals. We strive to ensure a smooth check-in experience and appreciate your understanding of this policy.We would love to welcome you back the next time you're in town, and I’m sure we’ll make your stay even better from start to finish. If there’s anything else you’d like to share or if there’s anything we can do to assist in the future, please don’t hesitate to reach out.Best regards,AK
2.0分
家庭亲子
No washrags, fridge made loud noise, several outlets in the room did not work and outlets on lamp crackled when lamp was turned on.
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酒店回复: Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay. What you described falls short of the standards we aim to provide, and your comments have been shared with our team for immediate follow-up. We appreciate you bringing this to our attention and hope for the opportunity to provide a better experience in the future.
4.0分
家庭亲子
Beds extremely comfortable, staff was pleasant, only issue was the bathroom door didn’t really latch but overall room was clean and comfy
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酒店回复: Thank you for sharing your experience. We're glad to hear you found the beds comfortable, the staff pleasant, and the room clean and cozy. We appreciate you bringing the bathroom door issue to our attention — it's helpful feedback that allows us to improve. We hope to welcome you back for an even better stay in the future.
4.0分
家庭亲子
Clean and comfortable. Tha room was just what we needed for a short stay. Plenty of places tobeat nearby.
4.0分
其他
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The room was nice and clean. The area of town seems fairly safe and the hotels parking lot seems secluded from the main road enough that I didnt see a risk to my vehicle. Overall i had a nice stay.
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酒店回复: Thank you for taking the time to share your experience. We're glad to hear you enjoyed your stay and felt comfortable with both the room and the surrounding area. Your feedback is appreciated, and we hope to have the opportunity to welcome you again in the future.
5.0分
商务出差
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Overall, Great! But....
Overall great stay. My only knock is that the only available parking is around back with ZERO lighting. Serious safety concern here. Also, i ventured out around midnight and returned shortly after to find I didn't need my key to gain access to the building. Oh and my sink stopper was stuck in the closed position.
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酒店回复: Dear Guest,Thank you for your 10/10 rating and for sharing your feedback! We’re glad to hear you had an overall great stay, and we appreciate your comments about the parking area, building access, and the sink stopper issue.We take safety seriously, and your concern about the lack of lighting in the parking area will be addressed immediately. We’ll also have our maintenance team check the sink stopper and ensure that access to the building remains secure at all times.We appreciate your input and look forward to welcoming you back for an even better experience.Warm regards,The Team at Best Western Plus Huntersville Inn & Suites Near Lake Norman
3.0分
家庭亲子
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The property was OK, but the toilet paper ran out while we were there and there was no extra. There was no tissues skimpy on towels. ******* was our biggest problem because it never went through to the hotel but it went through my bank account and they couldn’t pull it up so we ended up paying for it again and I’m expected to get a return on my *******, which is not there of course
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your stay did not fully meet your expectations. We apologize for the issues you experienced with the toilet paper, towels, and the confusion surrounding your reservation.We take these matters seriously and will ensure that our housekeeping team is more attentive to room amenities in the future. Regarding the booking issue, we understand the frustration, and we encourage you to reach out to Expedia’s customer service for further assistance in resolving the billing matter.We appreciate your comments and hope to have the opportunity to provide a better experience on your next visit.Warm regards,The Team at Best Western Plus Huntersville Inn & Suites Near Lake Norman
4.0分
其他
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Quick overnight stay
We stopped on our way from driving to Florida. We arrived around 1:30am in the morning. We called to let them know. Check in was quick with no stress.
After booking the hotel we read some of the horror reviews and were worried. We were pleasantly surprised with our stay. Staff were friendly and checked us in quickly.
Room was a little tired but was clean, beds were comfortable and we had no issues.
Breakfast was good. Eggs, Belgium waffles, biscuits and gravy, sausage patties, bacon, yoghurts, juice, toast, bagels, English muffins, fruit and cereal and coffee. It was a solid reliable breakfast. No complaints.
Would stay again as a quick stop on longer journey. We stayed in room 125 on the left side of the property.
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酒店回复: Thank you for taking the time to share your experience. We're glad to hear your overnight stay went smoothly and that you were pleasantly surprised by the cleanliness, comfort, and breakfast offerings. Your kind comments about our staff and service are truly appreciated. We understand your note about the room condition and will keep it in mind as we continue making improvements. We’re happy to know you’d stay with us again and hope to welcome you back on your next journey!
床完全坏了 我预订了一间有两张大床的房间，但到达时被告知只剩下一张带沙发床的大床房，除了床之外连毯子或头枕都没有，服务员欢迎您入住酒店在整个过程中通过您的个人手机通话。办理退房手续时，服务员在整个过程中都在使用他的个人手机，即使在我们吃午饭的半小时内，他一直在用他的个人手机交谈，当我们离开时，他仍然在用他的手机通话。电话交谈，我认为用电子自助服务终端替换您的服务员是合适的。当我的伙伴去告诉服务员他房间里没有盖子时，他把转换器放回原处。和枕头，甚至没有主动派人把它们带到房间。我无法想象从事客户服务的人会这样做，在我工作的地方，无论我们在工作时间使用手机，还是在摆姿势或吃饭时，我们都可以使用手机，但不能再使用手机了。我什至没有从事客户服务工作。
唯一的缺点是午餐有点乏味且单一。
The first room was dirty, the second one had someone in it already. The desk clerk was amazing and upgraded my room to one with a jacuzzi after this. Didn't get to use it but room was very clean and citrus body products were provided.
Breakfast was good and steadily replenished. I would definitely stay here again. There is also a $100 deposit for incidentals that you get back
No washrags, fridge made loud noise, several outlets in the room did not work and outlets on lamp crackled when lamp was turned on.
Beds extremely comfortable, staff was pleasant, only issue was the bathroom door didn’t really latch but overall room was clean and comfy
Clean and comfortable. Tha room was just what we needed for a short stay. Plenty of places tobeat nearby.
The room was nice and clean. The area of town seems fairly safe and the hotels parking lot seems secluded from the main road enough that I didnt see a risk to my vehicle. Overall i had a nice stay.
Overall, Great! But....
Overall great stay. My only knock is that the only available parking is around back with ZERO lighting. Serious safety concern here. Also, i ventured out around midnight and returned shortly after to find I didn't need my key to gain access to the building. Oh and my sink stopper was stuck in the closed position.
The property was OK, but the toilet paper ran out while we were there and there was no extra. There was no tissues skimpy on towels. ******* was our biggest problem because it never went through to the hotel but it went through my bank account and they couldn’t pull it up so we ended up paying for it again and I’m expected to get a return on my *******, which is not there of course
Quick overnight stay
We stopped on our way from driving to Florida. We arrived around 1:30am in the morning. We called to let them know. Check in was quick with no stress.
After booking the hotel we read some of the horror reviews and were worried. We were pleasantly surprised with our stay. Staff were friendly and checked us in quickly.
Room was a little tired but was clean, beds were comfortable and we had no issues.
Breakfast was good. Eggs, Belgium waffles, biscuits and gravy, sausage patties, bacon, yoghurts, juice, toast, bagels, English muffins, fruit and cereal and coffee. It was a solid reliable breakfast. No complaints.
Would stay again as a quick stop on longer journey. We stayed in room 125 on the left side of the property.