这是best Western plus, 红色招牌的，等级比蓝色的best western好，干净多了，早餐还可以，旅馆旁的cotton patch餐厅非常美味，值得一试，奥克拉荷马州Best Western Inn of McAlester价格低，但品质非常差
点评来源 Trip.com
4.0分
其他
The hotel was good but there was no tea provided which was a big problem for us. None at breakfast and none in the room.
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酒店回复: Thank you for your feedback and for staying with us! We're glad to hear you enjoyed the hotel overall, but we're sorry to learn about the issue with the tea. We do offer tea at breakfast. It’s possible we had temporarily run out or it may have been missed during service, and we sincerely apologize for the inconvenience. We'll be sure to review this with our team to ensure it's not overlooked in the future. We hope to have the chance to welcome you back for a more seamless experience next time!
3.0分
其他
Cleanliness
The hotel was nice. The staff was clueless, and weren’t very eager to help. My room refrigerator was left dirty from the last guests.
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酒店回复: Thank you for your feedback. We’re glad you found the hotel nice, but we apologize for the issues you experienced with our service and cleanliness. Your comments have been shared with our team to ensure improvements are made.
4.0分
商务出差
The hotel was in a good location, clean and friendly. I would definitely recommend it especially as a woman traveling alone.
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酒店回复: Thank you so much, we appreciate your kind words. Hope to see you soon.
3.0分
商务出差
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Very friendly and helpful staff. Must entire property needs a full makeover and updating. Really musty carpets. I had to change my room twice. Coffee machine to make lattees is a plus. Breakfast was nice with lots of options. Unfortunately I would not stay here again.
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酒店回复: Thank you for your honest feedback. We're very pleased to hear that our team made a positive impression and that you enjoyed the breakfast and coffee options—those are things we’re proud to offer our guests.We’re truly sorry, however, that aspects of your stay fell short of expectations. We understand how important a fresh and comfortable environment is, and we regret that this wasn’t fully reflected in your experience. Your comments regarding the carpet and room changes have been shared with our team so we can continue to address any areas that need attention.While we’re disappointed to hear you wouldn’t choose to stay with us again, we appreciate you giving us the opportunity to host you and hope your future travels are more enjoyable.
4.0分
其他
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Unfriendly staff
Was accused of dialing 911 and not apologized too after staff realized it wasn’t our room. Found 2 roaches and was told they didn’t believe that, and the main room ac didn’t work well.
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酒店回复: I’m truly sorry for the misunderstanding and the inconveniences you experienced during your stay. I’ll be addressing your concerns about the 911 incident, the pests, and the AC directly with our team to ensure this doesn’t happen again.We value your feedback and would appreciate the chance to make things right.
5.0分
家庭亲子
The food was great, the hotel is very clean, the staff was nice, and the whole experience was great.
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酒店回复: We're thrilled to hear that you enjoyed the food, found the hotel to be very clean, and had a great experience with our staff. Your kind words mean a lot to us, and we’re so glad we could help make your stay memorable.
4.0分
其他
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Not sure I would stay again
It's a much older property and the A/C unit was very noisy making it difficult to sleep. Staff were very nice. Towels were very rough.
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酒店回复: Thank you for sharing your feedback with us. We’re grateful for your kind words about our staff and will be sure to pass along your compliments to them.We sincerely apologize for the discomfort you experienced due to the noisy A/C unit and the towels. We understand how important a restful stay is, and we will certainly look into the A/C situation and explore options for replacing or improving the towels for a more comfortable guest experience. Your comments are invaluable to us as we continually work to enhance our property.We hope you’ll consider giving us another opportunity to provide a better stay in the future.
1.0分
商务出差
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Disappointing Experience from Start to Finish
My stay was full of issues from the moment I checked in. I had booked and paid for a 1 King Suite, but was given a standard 2 Queen room instead. When I tried calling the front desk to address the issue, the in-room phone didn’t even work—so I had to go down in person.
When I showed the staff my receipt clearly stating I booked a suite, I was told they were fully booked and couldn’t accommodate the room I paid for. No upgrade, no refund, not even a real apology—just a “sorry.” At that point, I was stuck for the night and decided to just get through it.
The room itself was disappointing: the bed was uncomfortable, the mini fridge was dirty, and the overall cleanliness was lacking. On top of that, the walls were paper-thin—I could hear every door, conversation, and car passing by. Even the elevators were unbearably hot.
Needless to say, I won’t be returning.
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酒店回复: Dear Guest, We are sorry that your visit was not to your expectations. Upon review of your reservation we can confirm that you indeed did book a double queen suit. Because you booked through a 3rd party booking company it is possible that your original request was lost somewhere during the original booking process. We apologize for the occupancy and heat of the hotel, Texas summers can be both busy and hot.
2.0分
其他
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The bed was hard and the pillows bad. One of the outlets in our room was burnt. The pool was cloudy. The tv did not work having kids that was not cool since we had been traveling 11 hours. The front desk did her best. The manager got mad at her for bothering him while she was trying to fix the tv.
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酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered — from the condition of the room to the service challenges. This is not the experience we aim to provide, and we take your feedback very seriously.We appreciate your recognition of our front desk team member’s efforts, and we’re addressing the concerns you raised internally to ensure a better experience for all our guests. We hope you'll consider giving us another chance in the future.
这是best Western plus, 红色招牌的，等级比蓝色的best western好，干净多了，早餐还可以，旅馆旁的cotton patch餐厅非常美味，值得一试，奥克拉荷马州Best Western Inn of McAlester价格低，但品质非常差
The hotel was good but there was no tea provided which was a big problem for us. None at breakfast and none in the room.
Cleanliness
The hotel was nice. The staff was clueless, and weren’t very eager to help. My room refrigerator was left dirty from the last guests.
The hotel was in a good location, clean and friendly. I would definitely recommend it especially as a woman traveling alone.
Very friendly and helpful staff. Must entire property needs a full makeover and updating. Really musty carpets. I had to change my room twice. Coffee machine to make lattees is a plus. Breakfast was nice with lots of options. Unfortunately I would not stay here again.
Unfriendly staff
Was accused of dialing 911 and not apologized too after staff realized it wasn’t our room. Found 2 roaches and was told they didn’t believe that, and the main room ac didn’t work well.
The food was great, the hotel is very clean, the staff was nice, and the whole experience was great.
Not sure I would stay again
It's a much older property and the A/C unit was very noisy making it difficult to sleep. Staff were very nice. Towels were very rough.
Disappointing Experience from Start to Finish
My stay was full of issues from the moment I checked in. I had booked and paid for a 1 King Suite, but was given a standard 2 Queen room instead. When I tried calling the front desk to address the issue, the in-room phone didn’t even work—so I had to go down in person.
When I showed the staff my receipt clearly stating I booked a suite, I was told they were fully booked and couldn’t accommodate the room I paid for. No upgrade, no refund, not even a real apology—just a “sorry.” At that point, I was stuck for the night and decided to just get through it.
The room itself was disappointing: the bed was uncomfortable, the mini fridge was dirty, and the overall cleanliness was lacking. On top of that, the walls were paper-thin—I could hear every door, conversation, and car passing by. Even the elevators were unbearably hot.
Needless to say, I won’t be returning.
The bed was hard and the pillows bad. One of the outlets in our room was burnt. The pool was cloudy. The tv did not work having kids that was not cool since we had been traveling 11 hours. The front desk did her best. The manager got mad at her for bothering him while she was trying to fix the tv.