Worst service ever. Worst policy of the hotel. They deny providing cutlery to us so we could feed our children. We had to call them at least 6 times and after so many follow ups they only gave us two quarter plates just because we got better food from outside for our kids who couldn’t eat their bad food. All this so they could force guests to eat from their own super overpriced average tasting menu. Rooms are run down and average. Property is screaming for renovation. For a 10 year old kid they forced me to pay extra 1500/ night just for 1 mattress they provided in the room. I had chosen the kids in my booking with Agoda however somehow Agoda deleted while I was booking which I didn’t notice. I immediately called the resort after booking and the person I spoke to said that no worries we will take care of it when you come here. Instead of being considerate they actually started to force me.
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酒店回复: Dear Mr. Rajiv G, Thank you for sharing your feedback, and please accept my apologies for delay in my reply and for the inconvenience you had. While going through your comment, I checked with my team and would like to clarify a few points regarding your stay. Every hotel has its own policies, and ours are designed to ensure the comfort, safety, and convenience of all guests. When you approached the reception regarding outside food, our team informed you that it is not permitted. While you mentioned ordering for your children, but most of the meals were actually ordered from outside. As per our policy, cutlery is provided only with in-house food orders only. Regarding food quality, pricing and taste are separate matters. Although you found the food expensive it does not imply that its quality or taste is poor. It was enjoyed by over 250 guests that day without any complaints, and therefore meets our quality standards. Our child policy is clearly stated on all booking platforms: Children up to 5 years stay complimentary, while charges apply for older children. The additional mattress was provided at a reduced rate of ₹1500++ per night, whereas the standard rate would have been ₹2500++ per night. Even then, you paid for only one day, and the payment for the second day was not made, Lastly, Agoda bookings reflect exactly what is entered at the time of booking. Our team assured you at the reception that we would do everything possible for your comfort, which we tried our level best to do so. Sir, not very much sure where we went wrong, but as a management, I will ensure to put more efforts to maintain the high standards as per the hospitality norms in future, to get 5 stars ratings only instead of 1 star. Also request you to please share your contact details or please call me, if possible. Looking forward to hear from you or to meet/welcome you personally at our premises sir. Regards, Ashok Patel, General Manager +918018028690 We value your feedback and continue to review our processes to enhance the guest experience.
5.0分
朋友出游
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Recently got an opportunity to stay at the resort for corporate event (single night). Surprisingly it was amazing! Great space, well spread out, lush green property and loads to do. Location - It is roughly 1 hour from Ambience Mall, Gurgaon. And after you cross the toll, jt hardly takes 30 minutes to reach. Though it is 6 km from the Jaipur highway, but the road is of great condition and not much rush, so you can simply glide within 10 minutes. Property (+ Game area) - Resort is amazing, the more you roam, more you get to explore it. They got amazing activity area, where they have floor chess board, snakes & ladders and many more. Good space to sit and play board games as well. Appart from that, they have space to play pickle ball, bandminton, cricket. One of the best part was, there were other groups as well and happy to play together. Somehow the entire ambience is very peaceful. Rooms - Tge one we got was spacious. Even after bed, working table, chair, there is ample space left. Rooms were clean, had enough water bottles available to keep you hydrated throughout the day, tea/coffee options. Room service is pretty quick, we just had to dial and request was handled within few minutes. Meal - we had chinese and North Indian and taste was great. They were able to balance the spice level for all the guests. Even during evening, they offered high tea with little snacks like veg pakode, sandwiches. All in all it was great experience, much needed break after hectic corporate life and worthy as well. If you are looking for staycation with friends family or corporate buddies, this seems to be a great option.
5.0分
家庭亲子
Thanks for making our stay a memorable one. The pool was not clean and there were lot of mosquitoes inside it, please ensure it is clean
5.0分
家庭亲子
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This was hands down our best staycation yet! We had an amazing time celebrating my husband’s birthday here, and everything about the experience was just perfect. To our surprise, they even upgraded our room, which made the stay feel extra special. The property is absolutely beautiful with a Pinterest-worthy aesthetic, a peaceful and soothing vibe, and plenty of fun activities to keep us entertained. The food was delicious, the atmosphere was serene, and every little detail felt thoughtfully curated. It was an unforgettable experience—and we’re already looking forward to coming back! ✨
5.0分
家庭亲子
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The Resort was wonderful and their staff was so generous that we felt like it is our second home. Especial care has been given to toddlers and children's. Shri Mukesh Jha Ji, was very courteous and gem of the person. He takes care of food and other basic requirements.A must visit place recommended from my end.
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酒店回复: Dear Sir/Ma'am, Thank you very much for your such lovely ratings and wonderful comments for us. Glad to know that you liked the hotel and appreciated our facilities and services. It really means a lot to me and to my entire team specially to my colleague Mukesh Jha, which boost and encourages us to work in same enthusiasm in future as well. Your feedback is valuable to us, and our endeavor is to provide energizing experience on your every visit/stay with us and will look forward to welcoming you again at our premises soon sir. Thank you. Warm Regards, Ashok Patel General Manager +918018028690
5.0分
其他
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Its a good staycation near Delhi surrounded by greenery and having so many activities to do. We stayed in family suite and it was too cozy, huge, comfortable with amazing views. Family activities ranging from Tambola in evening, Bouncy for kids, pickle ball,cricket, badminton, outdoor chess and ludo, dart game , toy train for kids ***** with pottery, quick camel and horse rides. You cannot find so many activities in any resort… So a must visit in winters ***** with kids and family. Special thanks to Mahibul in hospitality ***** with Mr. Juned Ali and Mr singh. Great job…
5.0分
其他
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Place is good and staff are excellent. I have interested with Mr Mukesh Jha He and his team services was prompt. It's a coincident that I am also Jha But my reating is not influence with name. Excellent service. Looking forward for more trip. Thank you very much.
2.0分
其他
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We had our offsite at this place A group of 22 people. This is what we have to say: Reception: people at reception didnot show even basic courtesy. One of the receptionist told us to look out ourself for a guy to carry our luggage from car.Despite requesting multiple times, her answer remained same. The welcome sandwiches were prepared before 8:30 am even when our arrival time was 1 pm. No plates no cutlery, the person told we are short of staff that too not paying much attention to what we were asking. Rooms: we booked suits but it was nowhere like a suite,just a bed at the centre of a little bigger room where curtain rods were also broken. Cleaning: one of our colleagues vomitted due to which the bedsheet was soiled. No one bothered to change and just tucked the same bed sheet. We got it changed later. Towels were missing. Despite multiple calls towels were not supplied. Rain dance was organised at a location nearby, after which we were denied drop at the main resort back. All the girls had to reach back in wet clothes all the way by them self by walking on a lonely road. Food: everything was very sweet..Even the mutton !! No body from our group could eat properly as the food was below average. Although the breakfast was better. We had the animal rides, pottery etc all included in our package. Pottery person denied and dint allow us to do the pottery, animal ride people said the animals are tired. None of the promised arrangement was fulfilled. At least the resturant people, Mr. Mukesh and team were smiling and talking nicely unlike the reception staff . The game coordinator Mr Peter was good in making our team activities interesting. Atleast that part was good. They are charging for each and everything but the service is below average.
5.0分
家庭亲子
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Honest Staff. Dear friends I want to share my experience of visiting Best Western Resort Country Club, Manesar. I visited the property in the month of September, 2025 with my colleague and family. We were amazed by seeing this hidden gem near Delhi NCR. I again decided to take my family during Diwali break in October 2025. We were a group of total 8 pax. After enjoying the beautiful evening hosted by the Resort, my wife forgot to take her purse carrying important documents and money. When we returned the area where we were sitting we could not locate the same. We met the staff members who were there at that time. They informed us that the purse was lying on the chair and assured that it is secured. After verification they handed over the purse to my wife. I sincerely thank Mukesh Ji, Deepak and Jaid for their honest approach and returning our valuables. These people are asset to an institution for their honesty and dedication towards duty. I request the management of the Resort to acknowledge their work. Thanks.
好的
Worst service ever. Worst policy of the hotel. They deny providing cutlery to us so we could feed our children. We had to call them at least 6 times and after so many follow ups they only gave us two quarter plates just because we got better food from outside for our kids who couldn’t eat their bad food. All this so they could force guests to eat from their own super overpriced average tasting menu. Rooms are run down and average. Property is screaming for renovation. For a 10 year old kid they forced me to pay extra 1500/ night just for 1 mattress they provided in the room. I had chosen the kids in my booking with Agoda however somehow Agoda deleted while I was booking which I didn’t notice. I immediately called the resort after booking and the person I spoke to said that no worries we will take care of it when you come here. Instead of being considerate they actually started to force me.
Recently got an opportunity to stay at the resort for corporate event (single night). Surprisingly it was amazing! Great space, well spread out, lush green property and loads to do. Location - It is roughly 1 hour from Ambience Mall, Gurgaon. And after you cross the toll, jt hardly takes 30 minutes to reach. Though it is 6 km from the Jaipur highway, but the road is of great condition and not much rush, so you can simply glide within 10 minutes. Property (+ Game area) - Resort is amazing, the more you roam, more you get to explore it. They got amazing activity area, where they have floor chess board, snakes & ladders and many more. Good space to sit and play board games as well. Appart from that, they have space to play pickle ball, bandminton, cricket. One of the best part was, there were other groups as well and happy to play together. Somehow the entire ambience is very peaceful. Rooms - Tge one we got was spacious. Even after bed, working table, chair, there is ample space left. Rooms were clean, had enough water bottles available to keep you hydrated throughout the day, tea/coffee options. Room service is pretty quick, we just had to dial and request was handled within few minutes. Meal - we had chinese and North Indian and taste was great. They were able to balance the spice level for all the guests. Even during evening, they offered high tea with little snacks like veg pakode, sandwiches. All in all it was great experience, much needed break after hectic corporate life and worthy as well. If you are looking for staycation with friends family or corporate buddies, this seems to be a great option.
Thanks for making our stay a memorable one. The pool was not clean and there were lot of mosquitoes inside it, please ensure it is clean
This was hands down our best staycation yet! We had an amazing time celebrating my husband’s birthday here, and everything about the experience was just perfect. To our surprise, they even upgraded our room, which made the stay feel extra special. The property is absolutely beautiful with a Pinterest-worthy aesthetic, a peaceful and soothing vibe, and plenty of fun activities to keep us entertained. The food was delicious, the atmosphere was serene, and every little detail felt thoughtfully curated. It was an unforgettable experience—and we’re already looking forward to coming back! ✨
The Resort was wonderful and their staff was so generous that we felt like it is our second home. Especial care has been given to toddlers and children's. Shri Mukesh Jha Ji, was very courteous and gem of the person. He takes care of food and other basic requirements.A must visit place recommended from my end.
Its a good staycation near Delhi surrounded by greenery and having so many activities to do. We stayed in family suite and it was too cozy, huge, comfortable with amazing views. Family activities ranging from Tambola in evening, Bouncy for kids, pickle ball,cricket, badminton, outdoor chess and ludo, dart game , toy train for kids ***** with pottery, quick camel and horse rides. You cannot find so many activities in any resort… So a must visit in winters ***** with kids and family. Special thanks to Mahibul in hospitality ***** with Mr. Juned Ali and Mr singh. Great job…
Place is good and staff are excellent. I have interested with Mr Mukesh Jha He and his team services was prompt. It's a coincident that I am also Jha But my reating is not influence with name. Excellent service. Looking forward for more trip. Thank you very much.
We had our offsite at this place A group of 22 people. This is what we have to say: Reception: people at reception didnot show even basic courtesy. One of the receptionist told us to look out ourself for a guy to carry our luggage from car.Despite requesting multiple times, her answer remained same. The welcome sandwiches were prepared before 8:30 am even when our arrival time was 1 pm. No plates no cutlery, the person told we are short of staff that too not paying much attention to what we were asking. Rooms: we booked suits but it was nowhere like a suite,just a bed at the centre of a little bigger room where curtain rods were also broken. Cleaning: one of our colleagues vomitted due to which the bedsheet was soiled. No one bothered to change and just tucked the same bed sheet. We got it changed later. Towels were missing. Despite multiple calls towels were not supplied. Rain dance was organised at a location nearby, after which we were denied drop at the main resort back. All the girls had to reach back in wet clothes all the way by them self by walking on a lonely road. Food: everything was very sweet..Even the mutton !! No body from our group could eat properly as the food was below average. Although the breakfast was better. We had the animal rides, pottery etc all included in our package. Pottery person denied and dint allow us to do the pottery, animal ride people said the animals are tired. None of the promised arrangement was fulfilled. At least the resturant people, Mr. Mukesh and team were smiling and talking nicely unlike the reception staff . The game coordinator Mr Peter was good in making our team activities interesting. Atleast that part was good. They are charging for each and everything but the service is below average.
Honest Staff. Dear friends I want to share my experience of visiting Best Western Resort Country Club, Manesar. I visited the property in the month of September, 2025 with my colleague and family. We were amazed by seeing this hidden gem near Delhi NCR. I again decided to take my family during Diwali break in October 2025. We were a group of total 8 pax. After enjoying the beautiful evening hosted by the Resort, my wife forgot to take her purse carrying important documents and money. When we returned the area where we were sitting we could not locate the same. We met the staff members who were there at that time. They informed us that the purse was lying on the chair and assured that it is secured. After verification they handed over the purse to my wife. I sincerely thank Mukesh Ji, Deepak and Jaid for their honest approach and returning our valuables. These people are asset to an institution for their honesty and dedication towards duty. I request the management of the Resort to acknowledge their work. Thanks.