酒店回复: Thank you for staying with us during Cheyenne Frontier Days! We're so glad you enjoyed our convenient location and had a great experience with our front desk team — we’ll be sure to share your kind words with them.We hope to welcome you back the next time you're in Cheyenne!

酒店回复: Merci beaucoup pour votre excellent commentaire ! Nous sommes ravis de savoir que vous avez apprécié la propreté, le calme et l’insonorisation de l’hôtel, ainsi que notre petit-déjeuner et les petites attentions en chambre. Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir à nouveau lors d’un prochain séjour !

酒店回复: Hi Ann,hank you for your kind words and for taking the time to share your experience with us. We're glad to hear that you enjoyed your stay overall and found everything else to be very nice.We do apologize for the frustration caused by the inconsiderate parking of another guest. While we can’t always control how others choose to park, we understand how inconvenient that can be, and we’re working on ways to better monitor and manage our lot to prevent this in the future.We truly appreciate your understanding and hope to welcome you back again soon!

酒店回复: Hi Walter,Thank you so much for your enthusiastic feedback! We're thrilled to hear that you consider our staff the best you've experienced at Best Western. We truly believe that a great team makes all the difference, and your kind words serve as wonderful motivation for all of us.We look forward to welcoming you back on your next visit!

酒店回复: Hi Andrea,Thank you for sharing your experience with us. While we’re glad to hear you felt the hotel itself was good, we are truly sorry for the unacceptable noise disturbance you endured throughout the night. No guest should ever have to deal with that level of disruption, and we completely understand how frustrating and exhausting this must have been—especially with it continuing despite multiple calls to the front desk.Our team did attempt to address the issue, but it’s clear the situation was not resolved to the standard you deserve. We are reviewing what happened internally to ensure we respond more effectively in the future when guests are being disturbed.We sincerely apologize for the lack of rest you experienced, and we appreciate you bringing this to our attention. Please reach out to us directly if you would like to discuss your stay further—we want the opportunity to make this right for you.

酒店回复: Hi Daniel,Thank you for your feedback and for sharing your thoughts about breakfast. We’re glad to hear that everything else about your stay was good! We appreciate your suggestion regarding non-pork options and will keep this in mind as we look for ways to improve our breakfast offerings. Your input helps us better serve all our guests’ preferences and needs. We hope to welcome you back again soon.

酒店回复: Hi Vanessa,Thank you for taking the time to share your experience. I’m very sorry to hear about the maintenance issues you encountered with the A/C and toilet, as well as your disappointment with breakfast. That’s certainly not the level of comfort or quality we aim to provide. I’m glad to know you found the room and beds comfortable, but we understand the importance of a fully functioning and enjoyable stay from start to finish. Our maintenance and breakfast teams have been informed so we can ensure these concerns are addressed. We appreciate your feedback and hope you’ll consider giving us another chance to provide a much better experience next time.

酒店回复: Hi Mindy,Thank you for your wonderful feedback! We’re so glad to hear you enjoyed your clean room, the property, and our breakfast offerings. We understand parking can sometimes be a bit tight, especially for larger vehicles, and we appreciate your patience. We’re happy to know that overall you had an awesome stay, and we look forward to welcoming you back again soon!