Outdoor walkways were dirty. Entry door to room needs to be replaced. Room was mostly clean but could have been cleaner. Hair in bathroom. Ceiling is shower has peeling paint. Price was to high for these items to be overlooked.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations. The issues you mentioned are not reflective of the standards we strive to maintain. We are addressing each of these concerns with our housekeeping and maintenance teams to ensure they are corrected immediately.We understand how important cleanliness and room condition are, especially at the price point you expect, and we apologize for falling short. We appreciate you bringing these matters to our attention and hope you’ll consider giving us another opportunity to provide a much better stay in the future.
3.0分
情侣出游
Room was good. Housekeeping was WAY too loud early in the morning! Other staff were very good.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your room and that our team—aside from the morning noise—made a positive impression. We apologize for the disruption caused by housekeeping being too loud early in the day. We will be addressing this with our team to ensure a quieter, more considerate environment for our guests moving forward.We appreciate you staying with us and hope to welcome you back for a more restful experience.
5.0分
其他
The room was very clean. The staff were friendly at check-in and it was a quick process.
4.0分
其他
Room great
Bed comfortable
Shower water pressure great!
Staff very pleasant and quick to respond to request
3.0分
家庭亲子
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The staff was friendly, but.. to be honest, the room wasn't very clean. Overall, we didnt have a bad stay, but would have appreciated if the room was clean, esp the floor..
5.0分
其他
Room was very clean and comfortable, staff were very friendly and professional, parking was well lit and plentiful.
5.0分
情侣出游
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Great price for a modern upgraded hotel. I hr from Fall Creek Falls and South Cumberland State park. I highly recommend this hotel. Friendly staff. We will be back
5.0分
其他
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The room was excellent, clean & easy accessible. The bed was very comfortable, neatly made and clean, Everything one is looking for when coming in late and ready to rest- settle in. Thank you
4.0分
家庭亲子
Very clean and updated rooms. The barista made us free coffee which was a plus.
我们只住了一晚，但我们很喜欢这家酒店，一切都很干净，每个人都很友好，当然我们还会再来的。
Outdoor walkways were dirty. Entry door to room needs to be replaced. Room was mostly clean but could have been cleaner. Hair in bathroom. Ceiling is shower has peeling paint. Price was to high for these items to be overlooked.
Room was good. Housekeeping was WAY too loud early in the morning! Other staff were very good.
The room was very clean. The staff were friendly at check-in and it was a quick process.
Room great
Bed comfortable
Shower water pressure great!
Staff very pleasant and quick to respond to request
The staff was friendly, but.. to be honest, the room wasn't very clean. Overall, we didnt have a bad stay, but would have appreciated if the room was clean, esp the floor..
Room was very clean and comfortable, staff were very friendly and professional, parking was well lit and plentiful.
Great price for a modern upgraded hotel. I hr from Fall Creek Falls and South Cumberland State park. I highly recommend this hotel. Friendly staff. We will be back
The room was excellent, clean & easy accessible. The bed was very comfortable, neatly made and clean, Everything one is looking for when coming in late and ready to rest- settle in. Thank you
Very clean and updated rooms. The barista made us free coffee which was a plus.