我们早上醒来发现有臭虫，酒店管理层甚至不愿意和我们谈谈，也不采取任何措施。我正在等 Trip.com 在 5 个工作日内退款给我，Trip.com 对整个情况处理得很好，但 Best Western 根本不在乎。是的，我们有所有情况的视频证据。
点评来源 Trip.com
3.5分
两张大床房
商务出差
有点吵，汽车旅馆型
3.0分
其他
Room was smaller than appeared in photos, the smell of cleaning materials was (almost) overwhelming, carpet was fraying, heating unit was incredibly loud
展开
酒店回复: Hello Rick,Thank you for sharing your feedback regarding your recent stay. We appreciate all guest input as it helps us understand areas where we can enhance the experience. It's important for us that our guests find value in our accommodations, and we will take note of your comments regarding the room size, cleaning materials, and other concerns for future considerations. Your insights are valued, and we hope for the opportunity to welcome you back in the future for a more satisfactory visit.
3.0分
其他
展开
The room was clean, but smelled like a perfume trying to cover a smell. It was a pet friendly room, so I’m guessing maybe trying to cover pet smells? The beds were comfortable, the AC worked well. Amenities were very limited. The blow dryer didn’t work. There were 2 bottles of conditioner, and one was empty with no shampoo.
We stayed her because it was pet friendly. We got a teally
展开
酒店回复: Hello Pam,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the cleanliness and comfort of the room, and we're glad you chose us for your pet-friendly accommodation. Your concerns about the room scent and amenities will be noted for our team's review to enhance the guest experience moving forward. We aim to provide a pleasant stay for all guests and value your input in achieving that. Your insights help us in our ongoing efforts to improve our services.
3.0分
商务出差
The room looks clean only the style of the hotel feels like Motel. A little bit scary as a single traveler.
展开
酒店回复: Hello LINLIN,Thank you for sharing your feedback regarding your experience with us. We appreciate your comments about the cleanliness of your room. We continuously strive to create a welcoming atmosphere for all our guests, and we take note of your thoughts on the hotel’s style. Your insights are valuable as we work towards enhancing the experience for future travelers. We hope you had a safe journey and consider staying with us again.
5.0分
其他
I have stayed here a couple of times in my travel. Each time I feel safe and the rooms are very clean.
展开
酒店回复: Hello Rena,We're glad to hear that you feel safe and appreciated the cleanliness of our rooms during your stays. Our team is dedicated to providing a comfortable experience for all our guests. We value your feedback and look forward to welcoming you back on your next visit. Thank you for choosing our hotel for your travels.
2.0分
家庭亲子
展开
The parking lot was well lit. The room had tile falling off at the baseboards in the sink area, the toilet wouldn’t flush without lifting the plunger inside the toilet, the room was so over powered with air freshener, the make shift window unit air conditioner unit had moldy stains from water dripping from the unit down the wall. In a pinch it served as a safe place to sleep for a few hours. Didn’t stay for breakfast.
展开
酒店回复: Hello Katie,Thank you for your feedback. We appreciate your observations regarding the condition of your room and the amenities provided. Your comments are important for our continuous improvement efforts. We hope you were able to enjoy other aspects of your stay and encourage you to share any further details with our management team for their review. Thank you for choosing our hotel.
1.0分
家庭亲子
展开
⭐ 1 star
Found Bedbugs During My Stay — Be Cautious
I checked into this hotel recently and unfortunately discovered bedbugs in the room. I immediately reported it to the front desk and decided to leave.
I want to share this so future guests can be aware and check their rooms carefully before unpacking. I hope the hotel takes quick action.
10/11/2025
展开
酒店回复: Hello Ahmad,Thank you for sharing your experience. We take all guest feedback seriously and appreciate you bringing this matter to our attention. We encourage all guests to immediately report any concerns during their stay, as we prioritize maintaining a clean and safe environment. Your feedback will be shared with management for their consideration in future preventative measures. Thank you for your insights, and we wish you safe travels ahead.
3.0分
情侣出游
Room smelled like mildew, could see mold under ac unit in wall. Beds were clean though. Place to sleep for the night. Pet friendly, smelled like urine
展开
酒店回复: Hello Bethany,Thank you for sharing your observation. We appreciate your kind words about the cleanliness of the beds and the pet-friendly aspect of our hotel. Your concerns regarding the room smell and cleanliness have been noted and will be shared with our management team to ensure they are addressed in the future. We hope you had a restful night and consider staying with us again.
交通便利，设施非常干净，前台员工也很友好。
我们早上醒来发现有臭虫，酒店管理层甚至不愿意和我们谈谈，也不采取任何措施。我正在等 Trip.com 在 5 个工作日内退款给我，Trip.com 对整个情况处理得很好，但 Best Western 根本不在乎。是的，我们有所有情况的视频证据。
有点吵，汽车旅馆型
Room was smaller than appeared in photos, the smell of cleaning materials was (almost) overwhelming, carpet was fraying, heating unit was incredibly loud
The room was clean, but smelled like a perfume trying to cover a smell. It was a pet friendly room, so I’m guessing maybe trying to cover pet smells? The beds were comfortable, the AC worked well. Amenities were very limited. The blow dryer didn’t work. There were 2 bottles of conditioner, and one was empty with no shampoo.
We stayed her because it was pet friendly. We got a teally
The room looks clean only the style of the hotel feels like Motel. A little bit scary as a single traveler.
I have stayed here a couple of times in my travel. Each time I feel safe and the rooms are very clean.
The parking lot was well lit. The room had tile falling off at the baseboards in the sink area, the toilet wouldn’t flush without lifting the plunger inside the toilet, the room was so over powered with air freshener, the make shift window unit air conditioner unit had moldy stains from water dripping from the unit down the wall. In a pinch it served as a safe place to sleep for a few hours. Didn’t stay for breakfast.
⭐ 1 star
Found Bedbugs During My Stay — Be Cautious
I checked into this hotel recently and unfortunately discovered bedbugs in the room. I immediately reported it to the front desk and decided to leave.
I want to share this so future guests can be aware and check their rooms carefully before unpacking. I hope the hotel takes quick action.
10/11/2025
Room smelled like mildew, could see mold under ac unit in wall. Beds were clean though. Place to sleep for the night. Pet friendly, smelled like urine