This hotel has been left in a poor state of repair. From the outside of the building and parking lot to the broken ice machine and shabby rooms with stained upholstery. It seems poorly managed and left without much care. I would not stay here again.
1.0分
其他
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Hotel Review: Best Western Plus Ottawa Kanata Stay Dates: April 23–26 I rarely leave negative reviews, but I feel compelled to share my recent experience at the Best Western Plus Ottawa Kanata, which was deeply disappointing and concerning for health and safety reasons. Upon checking in on April 23rd, I discovered bed bugs in the room that same evening. I immediately reported this to the front desk, but to my surprise and dismay, the hotel refused to take any action that day. There was no offer to switch rooms, assistance with belongings, or even an apology. On April 24th, pest control was finally brought in, and the room was fumigated, rendering it unusable for several hours. This disrupted my day significantly and still provided no real sense of resolution or accountability. Unfortunately, the situation worsened. On April 25th, more bed bugs were found in the room. I killed several and physically brought them to the front desk as evidence. Despite this, the hotel again took no action whatsoever — no offer of compensation, no room change, no concern shown. After repeated attempts to resolve the issue directly with the hotel, I contacted Best Western’s corporate office. Their final response was that since pest control allegedly found "no signs of bed bugs," no compensation would be provided — despite photographic evidence and physical specimens being shown. This experience has been both stressful and unacceptable. A hotel should prioritize the health, safety, and comfort of its guests — not only was this standard not met, but the lack of accountability and customer care was astounding. I would strongly caution anyone considering staying here. Bed bugs are a serious issue, and so is how a business responds to them. In this case, both were handled poorly.
1.0分
商务出差
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When I arrived, I was greeted my two young toddlers in diapers, who were walking into the parking lot. I was driving a rented SUV, and I came very close to hitting them. The lobby is old, musty and smelled like old hamburgers. I promptly left, and went to the Hyatt. I’ll let you draw your own conclusions.
1.0分
家庭亲子
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Our stay at the hotel was awful! When booking the hotel we were told we could use our visa debit for check in. We arrived and the manager refused to accept the card which was very frustrating. We arrived about a hour and a half after check in and our room was still not ready so we had to wait in the lobby and were offered a warm bottle of water to make up for the wait as if the frustration was not already high enough. Our room had a broken lamp which flickered continuously instead of staying on, both ice machines were broken in the hotel, no breakfast was offered even though it was promoted, and the hotel had uneven halls and walkways with no notice or warnings which were a hazard. We were also promised a giftcard at the end of our stay due to a promotion which we were told would be emailed to us. Gift cards are usually physical. To receive a paper copy of receipts we had to almost plead a case with management and staff. We will NOT be staying at this hotel again. Poor service and poor experience
1.0分
家庭亲子
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Avoid this hotel if you can. We were forced to stay here as part of a hockey tournament. The hotel was in a state of disrepair. There was a terrible smell in the common areas and insulation lying around in the stairwell. The room was dirty (hair on sheets) and the shower did not work. The fitness centre is a joke - none of the 3 cardio machines worked and when I told the staff, their response was "Ya, we need to order a new one."
2.0分
商务出差
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Good value for your money - Great location close to large shopping mall Bayshore - Excellent Small restaurant attached with great breakfast, lunch and dinner with a small bar - Clean quite room which has been updated in the last few years.
5.0分
其他
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This trip was strictly a leisure activity event myself and my wife decided to take our kids on we had a great time enjoying the pool and the view we had agreed it would have been more enjoyable if there was a complimentary breakfast but maybe in due time thanks
冰箱和微波炉？并不真地。冰箱是的 - 微波炉是公用的 - 位于电梯旁边的走廊。水池？当我们到达那里时，它因私人活动而关闭。晚上开放时，台球室温暖潮湿，令人不舒服，水感觉就像洗澡水，淋浴只是喷出热水，而且没有毛巾。空调？我们的空调不工作。浴室？水槽排水很慢，双人大床房只有两条浴巾。一小瓶洗发水/护发素和乳液。早餐？我们并没有意识到这一点。清洁度？家具上有明显的灰尘层，梳妆台/桌子感觉很粘。噪音？地板上有 30-40 名儿童。门不断地关上，尖叫着，在大厅里跑来跑去。我们睡得不好。老旧的酒店，需要更新，彻底清洁，为什么他们会在没有足够成人监督的情况下预订这么多充满儿童的房间？其他客人的放松和睡眠质量就那么重要吗？万能的美元哦！
我们发现我们的房间很脏。沙发太脏了。我们要了一张床单来盖住它，因为我们不想坐在上面。它被宣传为双人沙发、床，但实际上，它是单人沙发。薄薄的床垫上伸出了所有能想象到的弹簧。几乎你所看到的每一个地方，都有什么东西不起作用了。房间很暗、肮脏，俯瞰着游泳池。他们没有强制人们在晚上 10 点到早上 8 点允许的时间内使用泳池。因此，持续不断的噪音干扰了我们的睡眠。有一群青少年住在那里，他们在大厅里跑来跑去，大喊大叫，所以没有逃脱任何噪音。加热冷却系统不稳定，不是冷就是热，没有中间状态。我们两次换了房间，但没有足够的补偿来弥补这些不便。我强烈建议避开这家酒店。
您必须拥有美国地址才能使用该应用程序。荒谬的。除非充电免费，否则永远不会回去，就像以前一样。如果他们想吸引电动汽车车主，充电就必须像以前一样免费。
This hotel has been left in a poor state of repair. From the outside of the building and parking lot to the broken ice machine and shabby rooms with stained upholstery. It seems poorly managed and left without much care. I would not stay here again.
Hotel Review: Best Western Plus Ottawa Kanata Stay Dates: April 23–26 I rarely leave negative reviews, but I feel compelled to share my recent experience at the Best Western Plus Ottawa Kanata, which was deeply disappointing and concerning for health and safety reasons. Upon checking in on April 23rd, I discovered bed bugs in the room that same evening. I immediately reported this to the front desk, but to my surprise and dismay, the hotel refused to take any action that day. There was no offer to switch rooms, assistance with belongings, or even an apology. On April 24th, pest control was finally brought in, and the room was fumigated, rendering it unusable for several hours. This disrupted my day significantly and still provided no real sense of resolution or accountability. Unfortunately, the situation worsened. On April 25th, more bed bugs were found in the room. I killed several and physically brought them to the front desk as evidence. Despite this, the hotel again took no action whatsoever — no offer of compensation, no room change, no concern shown. After repeated attempts to resolve the issue directly with the hotel, I contacted Best Western’s corporate office. Their final response was that since pest control allegedly found "no signs of bed bugs," no compensation would be provided — despite photographic evidence and physical specimens being shown. This experience has been both stressful and unacceptable. A hotel should prioritize the health, safety, and comfort of its guests — not only was this standard not met, but the lack of accountability and customer care was astounding. I would strongly caution anyone considering staying here. Bed bugs are a serious issue, and so is how a business responds to them. In this case, both were handled poorly.
When I arrived, I was greeted my two young toddlers in diapers, who were walking into the parking lot. I was driving a rented SUV, and I came very close to hitting them. The lobby is old, musty and smelled like old hamburgers. I promptly left, and went to the Hyatt. I’ll let you draw your own conclusions.
Our stay at the hotel was awful! When booking the hotel we were told we could use our visa debit for check in. We arrived and the manager refused to accept the card which was very frustrating. We arrived about a hour and a half after check in and our room was still not ready so we had to wait in the lobby and were offered a warm bottle of water to make up for the wait as if the frustration was not already high enough. Our room had a broken lamp which flickered continuously instead of staying on, both ice machines were broken in the hotel, no breakfast was offered even though it was promoted, and the hotel had uneven halls and walkways with no notice or warnings which were a hazard. We were also promised a giftcard at the end of our stay due to a promotion which we were told would be emailed to us. Gift cards are usually physical. To receive a paper copy of receipts we had to almost plead a case with management and staff. We will NOT be staying at this hotel again. Poor service and poor experience
Avoid this hotel if you can. We were forced to stay here as part of a hockey tournament. The hotel was in a state of disrepair. There was a terrible smell in the common areas and insulation lying around in the stairwell. The room was dirty (hair on sheets) and the shower did not work. The fitness centre is a joke - none of the 3 cardio machines worked and when I told the staff, their response was "Ya, we need to order a new one."
Good value for your money - Great location close to large shopping mall Bayshore - Excellent Small restaurant attached with great breakfast, lunch and dinner with a small bar - Clean quite room which has been updated in the last few years.
This trip was strictly a leisure activity event myself and my wife decided to take our kids on we had a great time enjoying the pool and the view we had agreed it would have been more enjoyable if there was a complimentary breakfast but maybe in due time thanks