酒店回复: Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with your family, although with a small hiccup of the shower door, your feedback will help us to improve. thank you
酒店回复: Thank you for sharing your feedback. We’re pleased that you enjoyed our prime location, close to Bath’s attractions, and found the convenience of our nearby supermarket garage helpful.We’re sorry to hear that certain aspects of your stay did not meet your expectations. We apologise for the long queues at check-in and any inconvenience caused by our standard procedures. We also regret that our service did not feel personalized and that we were unable to accommodate early room changes or upgrades for guests with mobility needs. Additionally, we appreciate your comments regarding room size, and we will review this feedback as we continue to improve our guest experience.Your insights are very valuable, and we hope to have the opportunity to provide a more seamless stay in the future.
酒店回复: Thank you so much for your thoughtful and detailed review. We're delighted to hear that you enjoyed our central location and that our front desk team made you feel welcome. It’s wonderful to know that you had a comfortable and happy stay in your upgraded room with a lovely river view.We sincerely apologize for the musty smell and kettle issue in the first room, but we’re glad our team was able to resolve it promptly and ensure your comfort. We're also pleased that the sofa bed setup worked well for your family.Your kind words mean a lot to us, and we’re truly grateful for your recommendation. We look forward to welcoming you and your family back on your next visit to Bath!
4.5分
高级双床房
家庭亲子
原文
翻译由AI提供
位置很方便。停车场就在酒店下面的 The Podium。可以直接在 Waitrose 乘坐电梯去酒店。
展开
酒店回复: 感谢您的宝贵反馈！我们很高兴您觉得 The Podium 位置便利，停车也很方便。关于使用 Waitrose 电梯的提示对以后的客人尤其有用。希望很快再次欢迎您光临！
此致，
管理层。
酒店回复: Thank you for the lovely feedback! We're so pleased you enjoyed the room, friendly service, and snack options. It’s great to hear you found your stay worthwhile — we hope to welcome you back soon!
房间空间适中，有沙发床展开适合家庭入住。早餐比较好，品类丰富。酒店位于市区，距离景点均靠近，适合Citywalk，唯一不足是淋浴间挡水屏太小
酒店位置优越，距离巴斯各景点都不远，旁边是超市，停车在超市地库。本来酒店门口也是可以停车的，但手续很繁琐，索性把车子开进超市地库，次日交费走人，简单快捷。服务不够人性化，非要等到下午4点才能办入住，那个时间段，客人集中办入住，排队很长时间。即便有坐轮椅客人行动不便也不给提前更无升级。房间非常迷你。
非常棒的入住体验！每一位工作人员都非常友善和专业，让我们感觉受到了热烈的欢迎。早餐种类丰富，品质也很棒，无可挑剔。有一天早上我们尝试了客房送餐服务，食物简直完美，完全没有可以抱怨的地方。真不知道该怎么夸他们才好！
房间很一般，卫生状况肯定有待改善。我房间里的表面都没有擦过，遥控器摸起来让人觉得很恶心，导致我根本不想用电视。其他一切都很好，地理位置不错，员工很友好，早餐也很好吃。
位置非常好，就在市中心，所有景点都可以步行前往。酒店前台的服务很热情，宾至如。早餐是传统的英式早餐，非常的扎实。入住时先给的一楼的房间，进去很重的霉味，烧水壶里剩余的水已经浑浊，去往前台，立刻给我们换了房间，并做了升级。新的房间很大，也很干净，气味清新，窗外就是河景和巴斯古城，住的很开心，房间也打扫的一尘不染。另外，我们是家庭出行，前台见到我们说携程预订时只订了两个大人，未提及孩子。好在我们订的房型有沙发，入住后很快将小朋友的床铺好了。以后去巴斯，还会选择这家酒店。
位置很方便。停车场就在酒店下面的 The Podium。可以直接在 Waitrose 乘坐电梯去酒店。
酒店位置优越 不论去那个景点都可步行前往 英国的天气时常下雨 就是突然下大雨了也可回酒店小息非常方便 酒店赠送的小饼干美味
酒店的装修很棒，服务也很好。餐厅的食物也很美味，每人大约40英镑，包含开胃菜、主菜和一杯饮料。酒店房间也很棒，唯一的问题是空调坏了。
环境、服务非常好
我们很喜欢大堂的桌游，尤其是我的两个孩子。工作人员也很乐于助人。