We've stayed here many times and always had a good experience. The room was clean and well-appointed. The beds were comfortable. There were several choices at breakfast. The desk clerk was very helpful. We will stay here again.
5.0分
其他
You cancelled my reservation, but the guy on the front desk give a room
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酒店回复: Thank you for your perfect rating! We apologize for the inconvenience with your reservation being cancelled. We’re glad our front desk team was able to quickly help and get you a room. We appreciate your understanding and hope to welcome you again soon.
5.0分
家庭亲子
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The I~5 Best Western in Lodi CA is one of the better Best Westerns we have stayed at. Large rooms with large bathrooms. No straddling the toilet just to close the door. Easy on and easy off the freeway location with underground parking available. AC was great, kept the room cool on hot California days. Quite location, but you might hear occasional big rigs or emergency vehicles. Average breakfast provided.
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酒店回复: Thank you so much for your thoughtful review! We're so glad to hear that you enjoyed your stay with us again during your yearly visit to Lodi. It's great to know the spacious rooms, convenient location, and cool A/C made your stay comfortable. We appreciate your continued support and look forward to welcoming you back next year!
2.0分
其他
Room was dirty. The floor had not been swept/mopped. The mattress was sunken in the middle. Everything was dusty. Avoid this hotel.
5.0分
其他
Good place to stop over
The staff were friendly and competent, the room was very comfortable, clean and quiet.
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酒店回复: “Thank you for your wonderful feedback! We’re delighted you enjoyed your stopover and found our staff friendly and helpful. It’s great to hear the room was comfortable, clean, and quiet. We look forward to welcoming you back on your next visit!”
2.0分
家庭亲子
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The hotel is actually located in Flag City, a truck stop that is exceptionally active at night (loud environment). I had trouble sleeping because I felt incredibly itchy not long after lying down in the bed (???). There are dark spots on the ceiling of the unventilated bathroom (mold?). The bedding was light, and the room temperature was difficult to regulate. The prints on the walls are more appropriate for a mortuary than a hotel room. Water pressure was decent, but the body wash dispenser did not work. The included breakfast offered a wide selection. The reception attendant was friendly and helpful.
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酒店回复: Dear Guest Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations in several areas. We understand how important a restful night’s sleep is, and we apologize for any discomfort caused by the noise and room conditions. We are actively working on ways to reduce the impact of external noise and will have our housekeeping and maintenance teams thoroughly inspect the room, including the bathroom ceiling, bedding, and body wash dispenser, to ensure everything is up to standard. Your note about the room decor is also appreciated—we recognize that design can be a personal experience, and we’ll take this into account for future updates. On the positive side, we’re glad to hear that you enjoyed the breakfast selection and received friendly service from our front desk team. We will pass along your kind words to them. We value your feedback as it helps us improve, and we hope to have another opportunity to provide you with a more comfortable stay in the future.
1.0分
情侣出游
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Disgusting, unclean, needs repair and sanitize the whole building! To add there was questionable stains on the side of the bed! Stayed in no. Smoking but halls smelled of smoke! The breakfast food was not labeled and hardly no breads and outdated food products- which led to me having stomach aches and congestion from smoke smell and stuffy environment to breathe in! Just plain awful!!!
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酒店回复: Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Chan Front Desk Best Western I-5 Inn & Suites
1.0分
情侣出游
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If I could give this place ZERO stars I would. Motel 6 is ten times nicer than this Best Western. In fact, I have written to Best Western corporate and suggested that the BW brand be taken away from this hotel. We stayed two nights here, in different rooms. The first night we were in room 306. There was so little water pressure in the shower I could not even wash my hair because I would not have been able to wash the soap out. They claimed they were working on the water system, but a week later there was still no water pressure. There was so much light coming in the room from all of the outside lights that it was like trying to sleep at Noon with just a light gauze over the windows. The next morning we attempted to have breakfast. The hot food (eggs shaped like tortillas, sausage gravy, etc-the usual) was so nasty we threw away entire plates of food. (We were traveling with a friend, who threw all of her food away also). Leaving us with cold serial and the tiniest yogurts ever. (My husband had the make your own waffles, and said that while not great, they were edible. The orange juice was similarly nasty, and was thrown away. The second night they tried to give us the same room, this time we tested the shower first-the water would not even come out of the shower head because of the terrible water pressure. We tried two other rooms before we got one with semi decent pressure. The second room we tried (suites, supposedly) only had one tv (they are advertised as having two tvs), and there was a big glue stain on the dresser where the other tv had been. The furniture is old, worn and damaged in the three rooms we went inside. That night when we climbed into bed we discovered that the mattress was so old and used that there was a huge divot in the middle. I we tried to sleep on the edges, we LITTERALY rolled back into the hole in the middle of the bed. Again the problem with how much light came into the room. The second time we were also not thanked for being Diamond members and had to ask for our water. The man working the counter was in the small room to the right and was on his phone (every time we walked by). He obviously hated being there. We looked at the food the next morning, it was the same as before, so we went elsewhere. The rugs in the common areas of the hallways were all filthy. Just absolutely nasty. There were dead flies on the floor of our room the second stay. There were no washcloths in the bathroom on our second stay, and one of the towels had a big black spot it. The phone in the room the second night had a light that kept flashing so we had to unplug the power.
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酒店回复: Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. The water pressure is fixed already as we mentioned that we were working on it and they were installing new pump and it is done last week. We have to follow the standard of breakfast and there is no item which is out of standard . As renovation is going and Best Western also upgrading TV. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Front Desk
3.0分
家庭亲子
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This was a layover night on our way to a final destination. The only staff member we saw that night and the next morning was very nice, and we have no complaints with her. The facility overall was pretty clean and comfortable. The bed was a bit stiff but okay, and there was some mold in the bathtub. Our only real complaint, which for us was a significant one, was there was zero water pressure for hot water, and not much more for cold water. As an example, if you turned on ONLY the hot water to take a shower there was not enough pressure to even get the water to the showerhead. So after a long day of traveling we had to go to bed sweaty and start our day without bathing. Thankfully the Best Western we went to the next day had no such issues.
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酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. It had a cartridge issue and has fixed already. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
5.0分
其他
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Friendly, convenient, clean, sm breakfast, We stop here every time we travel between WA. & CA. Coffee always on Breakfast = sausage, eggs, biscuits gravy, oatmeal, waffles the usual. Rooms are a bit noisy at times from trafic outside. There is a Dennys across the street. Carl'sJr., Starbucks.
We've stayed here many times and always had a good experience. The room was clean and well-appointed. The beds were comfortable. There were several choices at breakfast. The desk clerk was very helpful. We will stay here again.
You cancelled my reservation, but the guy on the front desk give a room
The I~5 Best Western in Lodi CA is one of the better Best Westerns we have stayed at. Large rooms with large bathrooms. No straddling the toilet just to close the door. Easy on and easy off the freeway location with underground parking available. AC was great, kept the room cool on hot California days. Quite location, but you might hear occasional big rigs or emergency vehicles. Average breakfast provided.
Room was dirty. The floor had not been swept/mopped. The mattress was sunken in the middle. Everything was dusty. Avoid this hotel.
Good place to stop over
The staff were friendly and competent, the room was very comfortable, clean and quiet.
The hotel is actually located in Flag City, a truck stop that is exceptionally active at night (loud environment). I had trouble sleeping because I felt incredibly itchy not long after lying down in the bed (???). There are dark spots on the ceiling of the unventilated bathroom (mold?). The bedding was light, and the room temperature was difficult to regulate. The prints on the walls are more appropriate for a mortuary than a hotel room. Water pressure was decent, but the body wash dispenser did not work. The included breakfast offered a wide selection. The reception attendant was friendly and helpful.
Disgusting, unclean, needs repair and sanitize the whole building! To add there was questionable stains on the side of the bed! Stayed in no. Smoking but halls smelled of smoke! The breakfast food was not labeled and hardly no breads and outdated food products- which led to me having stomach aches and congestion from smoke smell and stuffy environment to breathe in! Just plain awful!!!
If I could give this place ZERO stars I would. Motel 6 is ten times nicer than this Best Western. In fact, I have written to Best Western corporate and suggested that the BW brand be taken away from this hotel. We stayed two nights here, in different rooms. The first night we were in room 306. There was so little water pressure in the shower I could not even wash my hair because I would not have been able to wash the soap out. They claimed they were working on the water system, but a week later there was still no water pressure. There was so much light coming in the room from all of the outside lights that it was like trying to sleep at Noon with just a light gauze over the windows. The next morning we attempted to have breakfast. The hot food (eggs shaped like tortillas, sausage gravy, etc-the usual) was so nasty we threw away entire plates of food. (We were traveling with a friend, who threw all of her food away also). Leaving us with cold serial and the tiniest yogurts ever. (My husband had the make your own waffles, and said that while not great, they were edible. The orange juice was similarly nasty, and was thrown away. The second night they tried to give us the same room, this time we tested the shower first-the water would not even come out of the shower head because of the terrible water pressure. We tried two other rooms before we got one with semi decent pressure. The second room we tried (suites, supposedly) only had one tv (they are advertised as having two tvs), and there was a big glue stain on the dresser where the other tv had been. The furniture is old, worn and damaged in the three rooms we went inside. That night when we climbed into bed we discovered that the mattress was so old and used that there was a huge divot in the middle. I we tried to sleep on the edges, we LITTERALY rolled back into the hole in the middle of the bed. Again the problem with how much light came into the room. The second time we were also not thanked for being Diamond members and had to ask for our water. The man working the counter was in the small room to the right and was on his phone (every time we walked by). He obviously hated being there. We looked at the food the next morning, it was the same as before, so we went elsewhere. The rugs in the common areas of the hallways were all filthy. Just absolutely nasty. There were dead flies on the floor of our room the second stay. There were no washcloths in the bathroom on our second stay, and one of the towels had a big black spot it. The phone in the room the second night had a light that kept flashing so we had to unplug the power.
This was a layover night on our way to a final destination. The only staff member we saw that night and the next morning was very nice, and we have no complaints with her. The facility overall was pretty clean and comfortable. The bed was a bit stiff but okay, and there was some mold in the bathtub. Our only real complaint, which for us was a significant one, was there was zero water pressure for hot water, and not much more for cold water. As an example, if you turned on ONLY the hot water to take a shower there was not enough pressure to even get the water to the showerhead. So after a long day of traveling we had to go to bed sweaty and start our day without bathing. Thankfully the Best Western we went to the next day had no such issues.
Friendly, convenient, clean, sm breakfast, We stop here every time we travel between WA. & CA. Coffee always on Breakfast = sausage, eggs, biscuits gravy, oatmeal, waffles the usual. Rooms are a bit noisy at times from trafic outside. There is a Dennys across the street. Carl'sJr., Starbucks.