Drive past this and go stay in Easton, as it is the only hotel in Denton and it shows. The staff was laughing and talking noisily in the hallways, idk what they were doing but it wasn’t cleaning because the room was kinda gross. Stains on the couches and covers. Window shades didn’t close enough to keep the room dark. The bed was horrible, lumpy yet hard in the worst way - I should send them chiropractor bill. Breakfast was a joke, stale bagels and toast, coffee that blurted out of those endemic sludge machines. I tossed it all and left. When I mentioned the horrible mattress to the desk clerk, he replied “yeah, we hear that a lot”. It has been quite a while since I have had a hotel experience this poor. Would have given zero stars if ********** allowed. Avoid at all costs.
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酒店回复: Thank you for sharing your feedback with us. I’m truly sorry to hear about your disappointing experience — this is far from the standard we aim to provide. Your comments regarding cleanliness, noise disturbance, mattress comfort, and breakfast quality are very concerning, and I sincerely apologize for the inconvenience caused.Please know that we take this seriously. We are already addressing these issues with our housekeeping and maintenance teams, and your feedback will be used as an important training opportunity to ensure this does not happen again.We genuinely appreciate you bringing this to our attention, and we hope you might consider giving us another chance in the future to provide you with a much better and more comfortable stay.
4.0分
其他
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The room was clean although the bed spread looked old. The mattress was adequate.
There was a large patch of missing nap on the carpet outside our room door in the hallway.
4.0分
商务出差
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Hidden Gem
We had a surprisingly great stay at this property. It’s truly a hidden gem. The staff, especially the management, made sure our stay was a valued experience.
4.0分
其他
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Nice place
Checked in late at night, check in was perfect. The guy at counter was very friendly and quick. Lobby was very clean and nicely up kept. The room was nice size and clean. The beds were very comfortable. Only downside about the stay for me was the breakfast, the hot foods were just ok. We didn’t go in, but the pool looked like a nice size. The grounds around hotel were nicely keep also. I would definitely stay here again
5.0分
家庭亲子
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My mom and I stayed here for the Dover Motor Speedway race weekend since it is under an hour away from the track, luckily this wasn't the first time I stayed here (last time was May 2018). The gentlemen the night I checked in was very friendly and the room itself was very nice and no complaints on my end. The breakfast choices were good. I would stay here again for another race weekend.
5.0分
家庭亲子
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I really enjoyed our 2 night stay. Hotel and room were clean, staff were friendly and helpful, bed was comfortable, it was easy to find, good water pressure in the shower, walmart and restaurants nearby.
4.0分
家庭亲子
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Overall the place was great. The only issue we had was flies in our room. Every time we killed one another one was there. Killed at least 10 and they were still flying around.
3.0分
其他
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Check-in was pleasurable the person at the front counter was amazing and very very nice. The place was clean. However the pool needs to be acid washed and cleaned. We went down for breakfast and by the time we got there there was nothing left at 9:15 in the morning. And the bed was extremely uncomfortable.
禁止吸烟的酒店，闻起来只有香烟味。除了气味外，酒店的其他部分都维护得很好。
优质的服务和良好的物业条件
Drive past this and go stay in Easton, as it is the only hotel in Denton and it shows. The staff was laughing and talking noisily in the hallways, idk what they were doing but it wasn’t cleaning because the room was kinda gross. Stains on the couches and covers. Window shades didn’t close enough to keep the room dark. The bed was horrible, lumpy yet hard in the worst way - I should send them chiropractor bill. Breakfast was a joke, stale bagels and toast, coffee that blurted out of those endemic sludge machines. I tossed it all and left. When I mentioned the horrible mattress to the desk clerk, he replied “yeah, we hear that a lot”. It has been quite a while since I have had a hotel experience this poor. Would have given zero stars if ********** allowed. Avoid at all costs.
The room was clean although the bed spread looked old. The mattress was adequate.
There was a large patch of missing nap on the carpet outside our room door in the hallway.
Hidden Gem
We had a surprisingly great stay at this property. It’s truly a hidden gem. The staff, especially the management, made sure our stay was a valued experience.
Nice place
Checked in late at night, check in was perfect. The guy at counter was very friendly and quick. Lobby was very clean and nicely up kept. The room was nice size and clean. The beds were very comfortable. Only downside about the stay for me was the breakfast, the hot foods were just ok. We didn’t go in, but the pool looked like a nice size. The grounds around hotel were nicely keep also. I would definitely stay here again
My mom and I stayed here for the Dover Motor Speedway race weekend since it is under an hour away from the track, luckily this wasn't the first time I stayed here (last time was May 2018). The gentlemen the night I checked in was very friendly and the room itself was very nice and no complaints on my end. The breakfast choices were good. I would stay here again for another race weekend.
I really enjoyed our 2 night stay. Hotel and room were clean, staff were friendly and helpful, bed was comfortable, it was easy to find, good water pressure in the shower, walmart and restaurants nearby.
Overall the place was great. The only issue we had was flies in our room. Every time we killed one another one was there. Killed at least 10 and they were still flying around.
Check-in was pleasurable the person at the front counter was amazing and very very nice. The place was clean. However the pool needs to be acid washed and cleaned. We went down for breakfast and by the time we got there there was nothing left at 9:15 in the morning. And the bed was extremely uncomfortable.