The staff was not happy for check-in or check-out. The hallways are disgusting. Bathroom light was flickering. Was not clean. No coffee, no cups but a coffee maker for show Iguess. Outside power polls for the car plug in rusted off. Not recommended.
1.0分
其他
Dirty, had to ask for washcloths and toilet paper. Heat/air didn’t work properly. Hair dryer looked dangerous, didn’t use it. No hot water one morning.
2.0分
情侣出游
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The mattress/bed was broken, half the mattress was caved in and missing, we weee woke. Up at 2 am by someone banging on our door looking for their drug dealer. Both pools were closed even after we called the hotel ahead of time and were told they were open and running. There is garbage and junk and broken chairs and bed rails scattered everywhere. Doors do not shut and are not secure at all, letting anyone to come and go. Homeless people staying anywhere they can there
1.0分
商务出差
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The only clean thing in our room was the bed. The floor had not been vacuumed for who knows how long. There was a used pair of socks behind a chair that were not ours. We had to buy Lysol cleaner to clean all the counters. There were no kitchen coffee supplies, glasses, coffee mugs etc. We asked for supplies which they brought. The cups were the little rinse cups that would cave in when filled with coffee. We bought coffee mugs and glasses.
I would not recommend staying at this facility.
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酒店回复: We’re very sorry to hear about the condition of your room and the inconveniences you experienced. This is not the standard we aim to provide, and we sincerely apologize. Thank you for bringing these issues to our attention—we will address them with our team immediately.
3.0分
其他
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Room was clean.Staff was nice. But I didn’t have a tv remote in my room, and the wifi works everywhere except my room?! I brought my gaming console but upset because I don’t even get to use it because I don’t have wifi in my room!
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酒店回复: Thank you for your feedback. We’re glad you found the room clean and our staff friendly, but we’re sorry about the missing TV remote and the Wi-Fi not working in your room. We understand how frustrating that must have been, especially with your console. We’ll make sure these issues are addressed right away.
1.0分
商务出差
Pool not in operation, a/c not working, shower/tub didn’t work.
Unclean and bugs in room. Very poor breakfast.
Overall terrible!
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酒店回复: We’re very sorry to hear about your experience and apologize for the inconvenience you encountered. Our team did inspect the room after your stay and found it clean with no signs of bugs, but we understand that this does not change how the situation felt to you. We’ll continue to review the issues you mentioned to ensure everything is functioning properly.
1.0分
其他
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This hotel was one of my worst experiences I’ve had. I ended up Leaving a day early cause It was such a poor experience.
There is no pool to use. The pool is empty and they filled it up with all there extra furniture and microwaves etc.
the breakfast bar was a joke. There was no cups or bowls or plates or utensils or anything to put food on. I had to go ask for a plate at the front desk. Nothing to drink except coffee but no cups. And no signs letting you know where to get any. They only had toast, fruit loops and a tiny bit of eggs but nothing to put it on.
All the hallways stunk of cigarettes and the carpets are stained and filthy.
I had to keep an eye on my car cause there were many homeless in and around the hotel looking inside peoples cars.
The rooms weren’t too bad but I didn’t have any shampoo and one set of towels for a four night stay. When I asked for shampoo they said they don’t have any. No one cleaned my room while I was there and no word as to why they didn’t do that.
Also the layout of the building is very complicated to get around.
I do not recommend this place to any families with kids. Very unsafe place to stay.
mdeicine hat ，一个位于阿省的、临近萨省的小镇。小镇很美。
但是这个酒店一般情况。汽车旅馆，下车就进房，进房就上床。地毯太脏，有异味。
这地方简直是个笑话。****************************** 他们肯定有个毒贩住在那儿，因为他经常进出某个套房。而且他们正在装修，装修的工人告诉我男朋友，那地方鼠患成灾。房间又脏又破，他只好睡在床的背面，因为他在外面遇到一个住在镇上的女士，她说他们家有臭虫。
他刚到的时候，那位女士人还不错，免费给他升级了房间，但他给我发了房间的视频，看起来又旧又破，而且很简陋。他想洗个澡，结果浴缸脏得要命，里面全是头发，他只能用毛巾擦。
我在网上付了房费，他们居然还让他交200美元的押金。我真搞不懂为什么。所以他退房的时候，他们只退了他165美元的押金，还说他欠35美元的毛巾钱。我这辈子都没听说过这种收费，我相信所有看到这条信息的人也一样。我男朋友跟那个女孩吵了一架，我也打电话去投诉了，结果价格涨到了65美元。我们来回争论了一番之后，他们又把价格改回了最初的35美元。我男朋友说他想要毛巾，他们却不肯给他。突然，他们把200美元的押金全额退还给了他。可能是我威胁要给酒店、报纸和商业促进局投诉，他们才终于停止收费。
我们怀疑这200美元的押金是不是他们骗钱的伎俩？
千万别住这家酒店！买家当心！！！！
早餐糟透了。
The staff was not happy for check-in or check-out. The hallways are disgusting. Bathroom light was flickering. Was not clean. No coffee, no cups but a coffee maker for show Iguess. Outside power polls for the car plug in rusted off. Not recommended.
Dirty, had to ask for washcloths and toilet paper. Heat/air didn’t work properly. Hair dryer looked dangerous, didn’t use it. No hot water one morning.
The mattress/bed was broken, half the mattress was caved in and missing, we weee woke. Up at 2 am by someone banging on our door looking for their drug dealer. Both pools were closed even after we called the hotel ahead of time and were told they were open and running. There is garbage and junk and broken chairs and bed rails scattered everywhere. Doors do not shut and are not secure at all, letting anyone to come and go. Homeless people staying anywhere they can there
The only clean thing in our room was the bed. The floor had not been vacuumed for who knows how long. There was a used pair of socks behind a chair that were not ours. We had to buy Lysol cleaner to clean all the counters. There were no kitchen coffee supplies, glasses, coffee mugs etc. We asked for supplies which they brought. The cups were the little rinse cups that would cave in when filled with coffee. We bought coffee mugs and glasses.
I would not recommend staying at this facility.
Room was clean.Staff was nice. But I didn’t have a tv remote in my room, and the wifi works everywhere except my room?! I brought my gaming console but upset because I don’t even get to use it because I don’t have wifi in my room!
Pool not in operation, a/c not working, shower/tub didn’t work.
Unclean and bugs in room. Very poor breakfast.
Overall terrible!
This hotel was one of my worst experiences I’ve had. I ended up Leaving a day early cause It was such a poor experience.
There is no pool to use. The pool is empty and they filled it up with all there extra furniture and microwaves etc.
the breakfast bar was a joke. There was no cups or bowls or plates or utensils or anything to put food on. I had to go ask for a plate at the front desk. Nothing to drink except coffee but no cups. And no signs letting you know where to get any. They only had toast, fruit loops and a tiny bit of eggs but nothing to put it on.
All the hallways stunk of cigarettes and the carpets are stained and filthy.
I had to keep an eye on my car cause there were many homeless in and around the hotel looking inside peoples cars.
The rooms weren’t too bad but I didn’t have any shampoo and one set of towels for a four night stay. When I asked for shampoo they said they don’t have any. No one cleaned my room while I was there and no word as to why they didn’t do that.
Also the layout of the building is very complicated to get around.
I do not recommend this place to any families with kids. Very unsafe place to stay.