酒店回复: Dear guest, Thank you for choosing to stay at our Best Western Territorial Inn & Suites. I truly apologize that you have had this experience. We have given this specific 3rd party flatform our property complaint and have taken corrective action on our end. Best Regards, Kaira Front Desk Manager
酒店回复: Thank you for your input on your stay at our proterty. On behalf of our staff we apoligize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback to implement improvements to offer a better experience for guests in the future.
酒店回复: Thank you for your input on your stay at our proterty. On behalf of our staff we apoligize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback to implement improvements to offer a better experience for guests in the future.
5.0分
情侣出游
原文
翻译提供方：Google
房间非常舒适，工作人员也非常出色。我们尤其喜欢热自助早餐。
展开
酒店回复: Thank you for choosing our Best Western for you stay. We look forward to any future arrivals. If needing a specific accommodations, give us a call and we will do our Best to fulfill your request.
酒店回复: Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope you will come back and see us again soon.
5.0分
情侣出游
原文
翻译提供方：Google
非常方便我们参观萨蒙遗址、查科峡谷和阿兹特克遗址。
唯一的缺点是周日晚上没有餐厅营业。
展开
酒店回复: We're so glad you enjoyed your stay! We can’t wait to have you back with us for another relaxing and memorable visit.
4.0分
其他
原文
翻译提供方：Google
经理凯 (Kai) 工作非常出色，给人以耳目一新的感觉。
展开
酒店回复: Hello Richard Thank you for choosing to stay with us at Best Western Territorial Inn & Suites. It was a pleasure having you as our guest.We hope to welcome you back the next time you're in the area. If you need accommodations, feel free to call our Front Desk — we’ll be happy to assist you!Warm Regards,Kai GushikenFront Desk ManagerBest Western Territorial Inn & Suites
3.0分
情侣出游
原文
翻译提供方：Google
缺点：入住晚了。
房间空调没开，睡前温度不足以适应这么大的房间。房间在三楼，电梯坏了。
展开
酒店回复: On behalf of our team we would like to thank you for your feedback. We understand your frustration and we sincerely apoligize for any inconvenience this may have caused.
酒店回复: We do apologize for the issues at check in and are glad to hear they were resolved. We appreciate your feedback and hope to see you in the neer future.
我的问题出在 ORBITZ 身上。我两个月前预订了新墨西哥州布卢姆菲尔德的酒店。到达前一天，布卢姆菲尔德贝斯特韦斯特酒店打电话告诉我，我没有房间了，因为 ORBITZ 的酒店预订超额了，中间商是*******。还好，20 英里外还有另一家酒店。ORBITZ 太差劲了！
还行的汽车旅馆。有时有点吵，但还好。早餐不错。附近餐饮选择不多，但一切都恰到好处。真希望我订的是朝西的房间，因为有时马路噪音很大。电视选项似乎不错。房间宽敞。干净，总体体验不错。
服务质量差
价格过高，最近涨价了。距离不到100英里、更热门目的地的最佳西方酒店价格明显更低，而且装修也更新。淋浴间的排水管坏了。床边有充电设施，其他地方都很老旧。自动售货机不提供饮料，只收现金。房间多年未翻新，但价格却大幅上涨。
没有电梯！
直到我们入住并付款后，办理入住的工作人员才告诉我们电梯坏了。我们的房间在三楼！我和妻子都60多岁了，背都不好。我们不得不把所有行李搬上三层楼梯。他们没有给我们任何住宿安排，甚至连房间折扣都没有！！
房间非常舒适，工作人员也非常出色。我们尤其喜欢热自助早餐。
电梯坏了。清洁用品散落在房间里。房间里有奇怪的消毒剂气味。房间设施非常陈旧，电视很小，也没有USB接口
非常方便我们参观萨蒙遗址、查科峡谷和阿兹特克遗址。
唯一的缺点是周日晚上没有餐厅营业。
经理凯 (Kai) 工作非常出色，给人以耳目一新的感觉。
缺点：入住晚了。
房间空调没开，睡前温度不足以适应这么大的房间。房间在三楼，电梯坏了。
找不到我的预订信息，也找不到前面的乘客的预订信息。我给他们看了我的 Orbitz 短信，问题就解决了。