酒店回复: Thank you so much for your review! We're thrilled to hear you enjoyed your stay. Our team works hard to ensure every guest has an exceptional stay, and it means the world to us that we succeeded during your visit. We can't wait to welcome you back to Best Western Murfreesboro soon!
5.0分
其他
Staff was great, bed was super comfortable, love the big tv, WiFi worked great, and it is clean.
This was a great stay!
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酒店回复: Thank you so much for your glowing review! We're thrilled to hear you enjoyed your stay. Our team works hard to ensure every guest has an exceptional stay, and it means the world to us that we succeeded during your visit. We can't wait to welcome you back to Best Western Murfreesboro soon!
1.0分
其他
Dirty and in horrible shape. Worst experience I have had at a hotel EVER. Mattress was stained and lumping
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酒店回复: We’re deeply sorry to hear about your disappointing experience. This is not the level of service we strive to provide at Best Western Murfreesboro. Your feedback regarding the mattress and cleanliness is being thoroughly reviewed, and we’re taking steps to ensure this doesn’t happen again. We hope you’ll allow us the opportunity to regain your trust in the future.
2.0分
其他
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Ended up leaving midway through my reservation and staying at the Hilton across the street. There were no bedbugs (I checked before I brought anything into the room), but there were bugs in the bathroom. The ceiling above the shower was sagging and looked like it was about to collapse. I would honestly stay at the Jackson Motel (which is a weekly rental motel…) before I stayed in this motel again.
The staff seemed nice, and the housekeeper checked to see if we wanted the room clean which was nice.
3.0分
其他
It just wasn't the same as other Best Westerns we have stayed in We will probably stay there again
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酒店回复: We’re sorry to hear your stay with us didn’t meet your expectations. Please accept our sincerest apologies. Your feedback is incredibly valuable, and we’re using it to make improvements where necessary. If you’d like to discuss your experience further, please don’t hesitate to reach out to us directly. We’d love the chance to make things right and hope you’ll consider giving us another try in the future.
4.0分
朋友出游
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Too close to the highway could hear the traffic all night.the bathroom was small and the walk through from back to front was dirty. Probably wouldn't have chose this place if hadn't been getting late and trying to get off the road
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酒店回复: We’re sorry to hear your stay with us didn’t meet your expectations. Please accept our sincerest apologies for for the traffic noise. Your feedback is incredibly valuable, and we’re using it to make improvements where necessary. If you’d like to discuss your experience further, please don’t hesitate to reach out to us directly .
4.0分
其他
Very reasonable, clean and comfortable
Very reasonable, decent continental breakfast, clean, comfortable.
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酒店回复: Thank you so much for your glowing review! We're thrilled to hear you enjoyed your stay. Our team works hard to ensure every guest has an exceptional stay, and it means the world to us that we succeeded during your visit. We can't wait to welcome you back to Best Western Murfreesboro soon!
3.0分
家庭亲子
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The shower in the room didn’t work and only had bath option. The front desk clerk disappeared and just left keys on desk without explaining where the room was or giving any information including the room number.
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酒店回复: Thank you for sharing your feedback. We're very sorry to hear about the issues you encountered during your stay, particularly with the shower and the lack of proper assistance at check-in. This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience.Please know that we are addressing these concerns internally to ensure they do not happen again. We appreciate you bringing them to our attention and would welcome the opportunity to provide you with a better experience in the future.
2.0分
其他
We found a cockroach in our room. There is never just one cockroach. We left early
5.0分
其他
Clean, quiet, comfortable, parking close to room. No vending was my only dislike, but that's small potatoes.
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酒店回复: Thank you so much for your glowing review! We're thrilled to hear you enjoyed your stay. Our team works hard to ensure every guest has an exceptional stay, and it means the world to us that we succeeded during your visit. We can't wait to welcome you back to Best Western Murfreesboro soon!
好的
Staff was great, bed was super comfortable, love the big tv, WiFi worked great, and it is clean.
This was a great stay!
Dirty and in horrible shape. Worst experience I have had at a hotel EVER. Mattress was stained and lumping
Ended up leaving midway through my reservation and staying at the Hilton across the street. There were no bedbugs (I checked before I brought anything into the room), but there were bugs in the bathroom. The ceiling above the shower was sagging and looked like it was about to collapse. I would honestly stay at the Jackson Motel (which is a weekly rental motel…) before I stayed in this motel again.
The staff seemed nice, and the housekeeper checked to see if we wanted the room clean which was nice.
It just wasn't the same as other Best Westerns we have stayed in We will probably stay there again
Too close to the highway could hear the traffic all night.the bathroom was small and the walk through from back to front was dirty. Probably wouldn't have chose this place if hadn't been getting late and trying to get off the road
Very reasonable, clean and comfortable
Very reasonable, decent continental breakfast, clean, comfortable.
The shower in the room didn’t work and only had bath option. The front desk clerk disappeared and just left keys on desk without explaining where the room was or giving any information including the room number.
We found a cockroach in our room. There is never just one cockroach. We left early
Clean, quiet, comfortable, parking close to room. No vending was my only dislike, but that's small potatoes.