酒店回复: Thank you for your feedback, and we’re sorry for the confusion regarding the charges. We understand how frustrating that can be. Please note that the initial amount was a temporary authorization hold, which is standard practice and should have automatically cleared. You were only charged once for your stay.If you’re still seeing a duplicate charge on your account, we’d be happy to help clarify or provide documentation. Feel free to contact us directly at Best Western Denver Southwest, and we’ll resolve this as quickly as possible.Thank you again for bringing this to our attention.
5.0分
情侣出游
原文
翻译提供方：Google
酒店干净整洁，早餐不错。公共交通便利，可轻松抵达丹佛市中心。
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酒店回复: Thank you so much for your kind review! We're glad to hear that you enjoyed your stay with us and appreciated the cleanliness, breakfast, and convenient access to public transportation. It's great to know our location made it easy for you to explore downtown Denver. We hope to welcome you back on your next visit to the area!
3.0分
商务出差
原文
翻译提供方：Google
好的
5.0分
其他
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We actually ended up having to extend our stay due to hospitalization of a family member and the hotel accommodated without issue. I normally only care about a bed to sleep in but we ended up staying in our room quite a bit. It’s very quiet around here even being close to 285, you barely hear the traffic! I never heard neighbors tv or conversations in our room (even though I heard talking walking in the hall)! The staff has been polite and helpful! The breakfast is pretty good (real eggs) with a decent variety!
5.0分
其他
Fun dinosaur theme, good hot breakfast with many options, large pool and jacuzzi, plenty of parking, close to convenience stores, restaurants and freeways.
5.0分
商务出差
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Good day, for whom it may concern,
I do like the design of the hotel (dinosaurs), the place is “ok/good” for the price; the stuff wasn’t the most incredible but was ok, nice breakfast, nice pool and hot tub, I truly enjoyed it, I can tell that after spending so much money on Hyatt or Hilton at downtown, this small hotel has an incredible atmosphere that makes me want to go back to the hotel again,
8.88/10 (~130 dlls P/night).
Pros:
Nice hot tub.
GYM.
Good pool.
Nice facilities on the room/hotel.
Ice machine.
Enough towels for the pool.
Good A/C.
Good buffet/breakfast.
Good decoration, incredible for the kids, and adult.
Good house kipper.
Good location if you live in Lakewood or you plan to go to southwest plaza/Belmar park.
Books for tourists.
Dinosaurs.
Excellent waffles.
Good people on the kitchen.
Nice Apples.
Negative:
No water/chips as gifts for your stay.
Poor quality of the key for the room.
Not security, (the people were smoking on the pool).
The size of the gym is really small (if you will use it…, be advised).
No bar service.
Not an excellent clean room.
You are faraway from downtown Denver.
The parking lot can be problematic.
No v.parking.
No shows.
Recommendations: Put a dinosaur in the key of the room, do some shows at least one day per week about dinosaurs, more promotion of the hotel, you can cover the pool/hot tub, put some toys on the pool, better illumination on the pool.
Best wishes,
Zauberer.
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酒店回复: Thank you so much for taking the time to leave such a thoughtful and detailed review! We’re delighted to hear that you enjoyed the unique dinosaur-themed design, our pool and hot tub, and the overall atmosphere of our hotel. It’s especially meaningful to know that, even after experiences at larger chains, our hotel stood out to you as a place you’d like to return to — that truly means a lot.We appreciate your kind words about the breakfast, amenities, and the friendly kitchen and housekeeping staff. We're glad the room facilities and location worked well for your needs, and we love that the dinosaurs brought joy to both kids and adults!We also value your constructive feedback and suggestions. Guest insights like yours help us grow. We’re actively looking into ways to improve security around the pool area, upgrade our room keys, and enhance guest experiences through better amenities and potential themed events — your idea for a dinosaur show is fantastic! The suggestion about improving lighting and adding pool toys is also something we’ll definitely consider.Your review has been shared with our management team, and we hope to implement several of your recommendations in the near future. We’d love to welcome you back soon — perhaps with a few surprises inspired by your great ideas.
5.0分
家庭亲子
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This hotel was a pleasant surprise. Everything was very clean. Room was standard, but spotless. A very nice hot breakfast every morning. Dining area was also kept very clean. Check in was easy and staff was friendly. A small selection of snacks and beverages available for purchase in the lobby, which was a life saver when our flight was delayed and we came in very late. Would definitely stay here again if I was traveling to this area again.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience during your stay with us. It's great to know that you appreciated the cleanliness of the room and dining area, as well as our hot breakfast offerings. We're also glad our lobby snacks came in handy after your delayed flight — travel can be unpredictable, and we’re happy to provide a little extra convenience when it’s needed most. We truly appreciate your recommendation and would be delighted to welcome you back the next time you're in the area!Safe travels until then!
3.0分
商务出差
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I really liked the interior of the location, but would have appreciated all the doors working rather than having to walk to the main lobby everytime I wanted to get back into the hotel. Around the area felt very unsafe due to the lack of security to be seen and the amount of homeless people around.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the interior of our property. However, we're truly sorry to learn about the inconvenience you experienced with the doors and the concerns you had about the surrounding area.Your comments are important to us, and we understand how frustrating it can be to have limited access back into the building. Please know that we're currently reviewing this issue to improve the ease of access for all our guests. Regarding your concerns about safety, we take them very seriously. While we strive to maintain a secure and welcoming environment, we'll be looking into additional measures to enhance visibility and guest comfort.We appreciate your feedback, as it helps us improve. We hope to have the opportunity to welcome you again and provide a more seamless experience.
最可爱的恐龙主题酒店！泳池超棒！！非常愉快的入住体验，特别适合带孩子来。唯一一点不太满意的是，早上六点就有辆巨大的三叶草送货车（食品卡车）在送货，吵得要命。建议酒店考虑一下，这类送货能不能不要离客房太近，或者不要这么早。除此之外，酒店简直太棒了！！强烈推荐！
我们不止一次入住这家酒店，因为很难找到真正符合我要求的、设施完善的无障碍客房。他们的无障碍客房非常适合两个人住。房间一尘不染，浴室也很棒，满足了我所有的需求。员工友好且乐于助人。
试图向我收取两次费用。我同意保留费，但他们却按保留费的费率向我收取了两次费用。
酒店干净整洁，早餐不错。公共交通便利，可轻松抵达丹佛市中心。
好的
We actually ended up having to extend our stay due to hospitalization of a family member and the hotel accommodated without issue. I normally only care about a bed to sleep in but we ended up staying in our room quite a bit. It’s very quiet around here even being close to 285, you barely hear the traffic! I never heard neighbors tv or conversations in our room (even though I heard talking walking in the hall)! The staff has been polite and helpful! The breakfast is pretty good (real eggs) with a decent variety!
Fun dinosaur theme, good hot breakfast with many options, large pool and jacuzzi, plenty of parking, close to convenience stores, restaurants and freeways.
Good day, for whom it may concern,
I do like the design of the hotel (dinosaurs), the place is “ok/good” for the price; the stuff wasn’t the most incredible but was ok, nice breakfast, nice pool and hot tub, I truly enjoyed it, I can tell that after spending so much money on Hyatt or Hilton at downtown, this small hotel has an incredible atmosphere that makes me want to go back to the hotel again,
8.88/10 (~130 dlls P/night).
Pros:
Nice hot tub.
GYM.
Good pool.
Nice facilities on the room/hotel.
Ice machine.
Enough towels for the pool.
Good A/C.
Good buffet/breakfast.
Good decoration, incredible for the kids, and adult.
Good house kipper.
Good location if you live in Lakewood or you plan to go to southwest plaza/Belmar park.
Books for tourists.
Dinosaurs.
Excellent waffles.
Good people on the kitchen.
Nice Apples.
Negative:
No water/chips as gifts for your stay.
Poor quality of the key for the room.
Not security, (the people were smoking on the pool).
The size of the gym is really small (if you will use it…, be advised).
No bar service.
Not an excellent clean room.
You are faraway from downtown Denver.
The parking lot can be problematic.
No v.parking.
No shows.
Recommendations: Put a dinosaur in the key of the room, do some shows at least one day per week about dinosaurs, more promotion of the hotel, you can cover the pool/hot tub, put some toys on the pool, better illumination on the pool.
Best wishes,
Zauberer.
This hotel was a pleasant surprise. Everything was very clean. Room was standard, but spotless. A very nice hot breakfast every morning. Dining area was also kept very clean. Check in was easy and staff was friendly. A small selection of snacks and beverages available for purchase in the lobby, which was a life saver when our flight was delayed and we came in very late. Would definitely stay here again if I was traveling to this area again.
I really liked the interior of the location, but would have appreciated all the doors working rather than having to walk to the main lobby everytime I wanted to get back into the hotel. Around the area felt very unsafe due to the lack of security to be seen and the amount of homeless people around.