I stayed for 4 days. On my 3rd day I asked for housekeeping service. The housekeeper said she would be back but never did. When I asked the housekeeper lead she said staff was gone for the day. That they were busy and forgot about me. I was very upset, I had no clean towels, toilet paper, or toiletries. My trash was full and the lead was upset because I asked for my trash to be removed. Very uncomfortable situation that could have been avoided if they had cleaned the room in the first place.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your stay. It’s disappointing to hear that your housekeeping request was not properly followed up on, and that our team did not meet your expectations for service and courtesy. This is certainly not the standard we strive to maintain. Your comments have been shared with our housekeeping leadership team to ensure better communication and follow-through in the future. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide the comfortable and seamless stay you deserve.
2.0分
家庭亲子
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The rooms were OK, a little outdated and pretty dirty. The BED! It was awful completely and totally worn out. Two big sinkholes in it also too big yellow stains. Door handles and door jams were filthy.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the condition of your room and the bed — that’s certainly not the experience we want for our guests. Your comments have been shared with our housekeeping and maintenance teams so we can address these issues right away. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much-improved stay.
2.0分
家庭亲子
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We put on the reservation we would arrive at 230 am. We got to hotel at 245 and the check in girl said I cancelled your reservation. Even though I pre paid. She said I called you. There is no record that anyone called me at anytime from Best Western. She literally was going to let my husband walk out. When I showed him the reservation information he went back in and she said I still have your room. She acted like it was a huge inconvenience to do this . She said because we booked through a third party like ******* everything is messed up !! The next day we asked to speak to the manager, they said the manager would be in touch. Then when we checked out the next day they said oh the manager will call you. Nobody has reached out and now they added another 164.71 charge to the bill with no explanation. Service was bad, breakfast was poor. Room looked nothing like the one displayed on site. So disappointed. The amount of people complaining at the desk makes me think this place has many problems. Do not stay here. Property site looks pretty but that’s the only thing that’s nice. Oh and still waiting to speak to the manager or anyone who can help us.
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酒店回复: Hello, Cheryl. We have sent you an email, and we would like to extend our apologies for the service you received after a long travel day. We look forward to speaking with you very soon.
5.0分
其他
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We absolutely LOVED our stay at the Best Western Antlers. They’ve thought of everything! All the way from Several Fire Pits, Bikes, Pool, Hot Tub and being convenient to everything. The Breakfast was good, they had lots to choose from!
Our Room was a 2 bedroom with room for 6…only downside was the maintenance wasn’t done the best! Holes in the wall, mold at floor corner of bathtub, and dad bugs in the window seals.
All that said, I’d still come back…I just hope their maintenance / Housekeeping, shows a little more pride!
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酒店回复: Thank you so much for your wonderful review and for sharing such thoughtful feedback! We’re thrilled to hear you loved your stay and enjoyed our amenities, breakfast, and convenient location. We truly appreciate your kind words and your honesty regarding the maintenance and housekeeping concerns. Your comments have been shared with our team to ensure these issues are addressed promptly. We’re so glad to know you’d stay with us again, and we look forward to welcoming you back for an even better experience next time!
1.0分
其他
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Waited 45 minutes in hopes to get checked in!!! Nobody ever showed up to the desk. We were extremely tired after a long drive to come to this, we had to leave and go look for another room available at another hotel, horrible!!!
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酒店回复: We’re so sorry for the inconvenience you experienced during check-in. After a long day of traveling, we know how important a smooth arrival is, and it’s very disappointing to hear we fell short. Please accept our sincerest apologies for the frustration this caused.We have issued a full refund for your stay, and we truly appreciate your understanding. Your feedback is very important to us, and we’re working with our team to make sure this doesn’t happen again. We hope you’ll consider giving us another chance in the future so we can provide the welcoming and comfortable stay you deserve.
风景很好，开门见山。周边离温泉也很近，推荐！
真是个很棒的隐藏宝藏！家庭经营，充满温馨关怀；房间非常干净舒适。床很棒，淋浴热水充足，水压很好，毛巾蓬松。泳池水有点冷，遗憾的是按摩浴缸坏了，但有自行车可供骑行，还有火炉和丰盛的早餐来开启新的一天。对于需要好好休息的家庭来说，这是一家很棒的酒店。
服务很好很棒，但房间设施有点旧，如果能翻新一下就完美了。
格伦伍德的超赞酒店！
我们经常住在这里，这次的体验完全不同，考虑到每晚的价格，我希望它能维护得更好。浴缸太脏了，而且发霉了。
I stayed for 4 days. On my 3rd day I asked for housekeeping service. The housekeeper said she would be back but never did. When I asked the housekeeper lead she said staff was gone for the day. That they were busy and forgot about me. I was very upset, I had no clean towels, toilet paper, or toiletries. My trash was full and the lead was upset because I asked for my trash to be removed. Very uncomfortable situation that could have been avoided if they had cleaned the room in the first place.
The rooms were OK, a little outdated and pretty dirty. The BED! It was awful completely and totally worn out. Two big sinkholes in it also too big yellow stains. Door handles and door jams were filthy.
We put on the reservation we would arrive at 230 am. We got to hotel at 245 and the check in girl said I cancelled your reservation. Even though I pre paid. She said I called you. There is no record that anyone called me at anytime from Best Western. She literally was going to let my husband walk out. When I showed him the reservation information he went back in and she said I still have your room. She acted like it was a huge inconvenience to do this . She said because we booked through a third party like ******* everything is messed up !! The next day we asked to speak to the manager, they said the manager would be in touch. Then when we checked out the next day they said oh the manager will call you. Nobody has reached out and now they added another 164.71 charge to the bill with no explanation. Service was bad, breakfast was poor. Room looked nothing like the one displayed on site. So disappointed. The amount of people complaining at the desk makes me think this place has many problems. Do not stay here. Property site looks pretty but that’s the only thing that’s nice. Oh and still waiting to speak to the manager or anyone who can help us.
We absolutely LOVED our stay at the Best Western Antlers. They’ve thought of everything! All the way from Several Fire Pits, Bikes, Pool, Hot Tub and being convenient to everything. The Breakfast was good, they had lots to choose from!
Our Room was a 2 bedroom with room for 6…only downside was the maintenance wasn’t done the best! Holes in the wall, mold at floor corner of bathtub, and dad bugs in the window seals.
All that said, I’d still come back…I just hope their maintenance / Housekeeping, shows a little more pride!
Waited 45 minutes in hopes to get checked in!!! Nobody ever showed up to the desk. We were extremely tired after a long drive to come to this, we had to leave and go look for another room available at another hotel, horrible!!!