The room and lounge smells like stale cigarettes. Our first room, the tv didn’t work, so they moved us into a different room that smelled a little worse than the first room.
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酒店回复: Thank you for staying with us, We apologize for the issues that you encountered during your stay - but we thank you for the very helpful feedback. We appreciate it.
4.0分
家庭亲子
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Staff was super friendly and was so nice they helped us with dinner options. Even made a print out. We ended up eating in the I’m home restaurant/ bar. Female waitress was amazing engaged with my young kids. She made sure they liked their meals. Wish we could remember her name unfortunately we don’t.
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酒店回复: Thank you for staying with us, and for your wonderful Review, and very kind compliments! We are glad that you had an amazing stay!
1.0分
商务出差
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Pool and hot tub were out of order FOR OVER A WEEK but still advertised on website!?! And still charging a $100 more than the three other hotels within 3 blocks...
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酒店回复: Thank you for your Review. Apologies for the issues with the pool. We will contact ******* regarding a remedy. Thank you for your feedback, and your patience. We appreciate it.
4.0分
其他
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I am not sure whey it cost $180 for a hotel in Rawlins, but the hotel was okay. Nothing special, but we were able to get a ground floor room with easy access to the parking lot which helps on a cross country trip. The in-house restaurant was the star of the hotel, nice to have a good place to eat without having to get back in the car after drivng all day.
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酒店回复: Thank you for staying with us, and for your very nice Review & compliments. We appreciate it!
5.0分
家庭亲子
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We had a great experience at the Best Western. The staff was excellent! I even had a housekeeper ask me in passing if i needed anything before i left and she brought towels to my room. Breakfast was good, but i would suggest doing away with the pre made omelet, they are just not good. Otherwise a good breakfast. Pool was great and clean. All the facilities were really nice. Our room was very nice and i just noticed some small maintenance stuff that needs to be delt with like chipped paint, swelled door, shower slow draining. But otherwise good condition and clean room. We have really been happy with Best Western
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酒店回复: Thank you for your wonderful Review, and for your detailed comments & compliments - very helpful. Also, thank you for staying with us, and for your Perfect Score!
5.0分
情侣出游
Pros: very nice hotel, convenient location, excellent food in the lounge.
Con’s: no towels in the pool area
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酒店回复: Thank you for staying with us, and for your great Review. We appreciate the helpful feedback! And, thank you for the Perfect Score!
3.0分
家庭亲子
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The hotel was pet friendly. The complimentary breakfast was average. The carpet on the room was not clean. The bedsheets had stains. The Bathroom tub did not drain water and was not clean. Overall average to poor experience.
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酒店回复: Thank you for your feedback, and helpful details. Apologies for the issues that you encountered. We will share your Review with our Staff. Thank you for your patience.
5.0分
其他
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The best place.
I was great with very friendly staff and the restaurant and bar was absolutely fantastic 5 star service it the best best western we have ever stayed at and all locations should follow suit would highly recommend over and over
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酒店回复: Thank you for choosing us, and for your wonderful Review, and great compliments for our Staff & Bar/Restaurant. We hope to see you again, soon! And, thank you for the perfect score!
5.0分
其他
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Overall very nice place, little dated and could use updating. Room was clean, common areas fairly clean. Breakfast was great. Staff very friendly and welcoming.
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酒店回复: Thank you for your great Review, and kind compliments. We also appreciate the Perfect Score! Thank you!
服务和员工都很棒，感觉房间干净舒适。电视坏了，他们非常乐于助人，主动给我们换房间，我们没换还给了折扣。
The room and lounge smells like stale cigarettes. Our first room, the tv didn’t work, so they moved us into a different room that smelled a little worse than the first room.
Staff was super friendly and was so nice they helped us with dinner options. Even made a print out. We ended up eating in the I’m home restaurant/ bar. Female waitress was amazing engaged with my young kids. She made sure they liked their meals. Wish we could remember her name unfortunately we don’t.
Pool and hot tub were out of order FOR OVER A WEEK but still advertised on website!?! And still charging a $100 more than the three other hotels within 3 blocks...
I am not sure whey it cost $180 for a hotel in Rawlins, but the hotel was okay. Nothing special, but we were able to get a ground floor room with easy access to the parking lot which helps on a cross country trip. The in-house restaurant was the star of the hotel, nice to have a good place to eat without having to get back in the car after drivng all day.
We had a great experience at the Best Western. The staff was excellent! I even had a housekeeper ask me in passing if i needed anything before i left and she brought towels to my room. Breakfast was good, but i would suggest doing away with the pre made omelet, they are just not good. Otherwise a good breakfast. Pool was great and clean. All the facilities were really nice. Our room was very nice and i just noticed some small maintenance stuff that needs to be delt with like chipped paint, swelled door, shower slow draining. But otherwise good condition and clean room. We have really been happy with Best Western
Pros: very nice hotel, convenient location, excellent food in the lounge.
Con’s: no towels in the pool area
The hotel was pet friendly. The complimentary breakfast was average. The carpet on the room was not clean. The bedsheets had stains. The Bathroom tub did not drain water and was not clean. Overall average to poor experience.
The best place.
I was great with very friendly staff and the restaurant and bar was absolutely fantastic 5 star service it the best best western we have ever stayed at and all locations should follow suit would highly recommend over and over
Overall very nice place, little dated and could use updating. Room was clean, common areas fairly clean. Breakfast was great. Staff very friendly and welcoming.