酒店回复: Dear Shawnicka,Thank you for sharing your experience. We sincerely apologize for the condition of both rooms and the inconvenience you and your daughter faced. What you described is far below the standards we strive to maintain. While we’re glad our staff treated you kindly, we understand that cleanliness and functioning amenities are paramount. Your feedback has been shared with our management team for immediate attention and improvement. We regret that we did not meet your expectations and appreciate you bringing these serious concerns to our attention.Sincerely, Hotel Manager
酒店回复: Dear Mario,We are truly sorry to hear about the serious issues you encountered during your stay. Finding pests, inconsistent air conditioning, broken fixtures, and an unclean pool are completely unacceptable and do not reflect our standards. While we appreciate your kind words about our staff, we understand that the overall experience was disappointing. Your feedback has been shared with our management and maintenance teams for immediate action. We regret the inconvenience caused and appreciate you bringing these matters to our attention.Sincerely, Hotel Manager
As soon as i opened my room ROACHES swormed out the door. Absolutely disgusting. They switched me to a different room only to have no hot water. Would not give me a refund due to booking thru a third party.
展开
酒店回复: Dear Guest,We have taken note of your feedback for further review and investigation.Sincerely, Hotel Management
1.0分
家庭亲子
展开
Jet tub does not work and the mini fridge made a loud noise all night. The furniture is pretty worn down. Hot water does not come out hot just a bad overall experience here. Will not revisit this location.
展开
酒店回复: Dear Guest,Thank you for staying with us and for your honest feedback. We are glad you brought these issues to our attention and have immediately dispatched maintenance to repair the jet tub, replace the noisy fridge and address the hot water and furniture condition. We truly value your past visits and sincerely hope to welcome you back for the comfortable, updated experience you deserve.Sincerely, Hotel Manager
3.0分
其他
The overall look of the hotel was clean and orderly, but the staff could use a lesson on customer service.
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. It is good to hear that you found the hotel clean and well-kept, as we take pride in maintaining a pleasant environment for our guests. We regret that your interactions with the staff did not reflect the level of service we strive to provide. Your comments have been shared with our team for improvement. We appreciate your honesty and hope to restore your confidence on a future visit.Sincerely, Hotel Manager
整体过得去，性价比购物等都可以的
第一次住，热水是坏的。
经济型酒店，没有特别的亮点，整体还行，大床房床垫软硬适中很舒适，早上免费的早餐味道不错。
总体上不错
史上最差的房间！！！
第一个房间糟透了。到处都是油漆剥落，水槽也坏了。我去开水龙头，它一下子就从台面上掉了下来。我打电话让他们收房费。第二个房间条件稍微好一点，但烟雾弥漫。我需要一个地方睡觉，所以就硬着头皮住了下来。我再也不会住这家酒店了。工作人员很友好，这倒是个优点，但考虑到价格……然后就毁了，每晚要50美元。根本不值这个价钱。第二个房间的淋浴也坏了。我女儿说“妈妈，你能帮我一下吗？”，因为我感觉洗澡像个任务。再也不会去了！！
房间里发现死苍蝇和蟑螂。空调断断续续地运转。浴室门把手刚飞掉。泳池很脏。真的脏。淋浴把手坏了。工作人员很友好。唯一的缺点是他们。要小心。
这家酒店看起来不太干净。工作人员非常优秀，也很理解客人。地毯上有污渍，浴缸状况也不太好。我家人一直站在浴缸外面用水，而且水也不热。我想退款。
As soon as i opened my room ROACHES swormed out the door. Absolutely disgusting. They switched me to a different room only to have no hot water. Would not give me a refund due to booking thru a third party.
Jet tub does not work and the mini fridge made a loud noise all night. The furniture is pretty worn down. Hot water does not come out hot just a bad overall experience here. Will not revisit this location.
The overall look of the hotel was clean and orderly, but the staff could use a lesson on customer service.