TV did not work. Only had one towel in the bathroom. Coffee maker was dirty. Still had grounds in it and debris in the reservoir.
5.0分
其他
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From the moment you check-in, they make you feel welcome. The rooms are clean and nice. The breakfast that is included is good and they have a variety. Overall it was a very good stay.
5.0分
其他
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Perfect place to stop along the road. Full prepared breakfast was one of the best with scrambled eggs , sausage , gravy , toast , waffles , apple and orange juice, assorted pastries , and some other things Room was exceptionally clean and bed very comfortable. Accessible shower was one of the best also. Highly recommended.
4.0分
其他
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We were pleased with the room. Nice size and furnishings. Refrigerator, coffee and microwave in room. Great sleeping experience as the bed was very comfortable. Breakfast was good except coffee was so thin you could barley taste it. Bring your room coffee!
5.0分
其他
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The beds are very comfortable, the pillows are fluffy. The entire facility is clean and looks brand new. The breakfast was very tasty and the waffles were absolutely amazing. David, the manager, picked us up as our vehicle broke down nearby on the side of the road. David helped us with recommendations for an auto repair shop, a towing company and places to eat. David truly made us feel comfortable during a highly stressful broken down truck situation.
5.0分
其他
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Thank you for taking me in last minute for 4th of July celebration. Hotel was clean, staff very helpful and friendly. Heber does a great celebration for 4th of July.
1.0分
家庭亲子
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SCAM- we were set up in a room that smelled like smoke and we are non smokers. When we checked out we were charged for smoke in the room- again we are non smokers! We were notified of the $250 charge by a phone call from an unlisted number not even the hotel. When we called to inquire about the charge and alert them to the fact we ae non smokers and it was not possible -we were hung up on and threatened by the owner David himself. He said it was his HOME and he could do what he wanted. Subsequently he has not returned or answered any communication from us to resolve the issue. We also need to mention the condition of the room was awful. It was dirty, with sand in one of the beds, refrigerator did not work, air conditioner was sooo loud and did not work, no continental breakfast as advertised, WiFi did not work, and even saw bugs in the bed mattress. Absolutely Disgusting Place!!!! Then to be fraudulently charged on top of this is appalling!! DO NOT STAY HERE
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酒店回复: Dear Kerry, Thank you for your feedback. We will investigate all the above things you have mentioned and take the necessary actions. Please accept our apology for any inconvenience.
5.0分
其他
Very happy with the cleanliness of the room. Staff was very friendly and accommodating. Very quiet and peaceful.
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酒店回复: Thank you for taking the time to recognize our staff and our cleanliness. We loved having you at our hotel. please visit again soon for another great stay!...
5.0分
其他
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I want to leave a review because the gentleman at the check in and the person cleaning rooms were so accommodating, helpful, and kind I was blown away. I just never get that level of service anywhere so I want them to be recognized. Everything was perfect I 100% will stay at Best Western again.
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酒店回复: We are delighted to hear you enjoyed your time with us! Thank you for your review and for sharing your experience. We look forward to your next stay with Best Western Sawmill Inn.
1.0分
其他
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For what it cost to stay it is priced as a newer hotel but is kept like a $49 a night motel 6 I would not recommend this place to anyone unless you are desperate for a bad nights sleep in a bed that you can feel the springs in.
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酒店回复: Dear Kerry, Thank you for your feedback. Please accept our apology for any inconvenience.
TV did not work. Only had one towel in the bathroom. Coffee maker was dirty. Still had grounds in it and debris in the reservoir.
From the moment you check-in, they make you feel welcome. The rooms are clean and nice. The breakfast that is included is good and they have a variety. Overall it was a very good stay.
Perfect place to stop along the road. Full prepared breakfast was one of the best with scrambled eggs , sausage , gravy , toast , waffles , apple and orange juice, assorted pastries , and some other things Room was exceptionally clean and bed very comfortable. Accessible shower was one of the best also. Highly recommended.
We were pleased with the room. Nice size and furnishings. Refrigerator, coffee and microwave in room. Great sleeping experience as the bed was very comfortable. Breakfast was good except coffee was so thin you could barley taste it. Bring your room coffee!
The beds are very comfortable, the pillows are fluffy. The entire facility is clean and looks brand new. The breakfast was very tasty and the waffles were absolutely amazing. David, the manager, picked us up as our vehicle broke down nearby on the side of the road. David helped us with recommendations for an auto repair shop, a towing company and places to eat. David truly made us feel comfortable during a highly stressful broken down truck situation.
Thank you for taking me in last minute for 4th of July celebration. Hotel was clean, staff very helpful and friendly. Heber does a great celebration for 4th of July.
SCAM- we were set up in a room that smelled like smoke and we are non smokers. When we checked out we were charged for smoke in the room- again we are non smokers! We were notified of the $250 charge by a phone call from an unlisted number not even the hotel. When we called to inquire about the charge and alert them to the fact we ae non smokers and it was not possible -we were hung up on and threatened by the owner David himself. He said it was his HOME and he could do what he wanted. Subsequently he has not returned or answered any communication from us to resolve the issue. We also need to mention the condition of the room was awful. It was dirty, with sand in one of the beds, refrigerator did not work, air conditioner was sooo loud and did not work, no continental breakfast as advertised, WiFi did not work, and even saw bugs in the bed mattress. Absolutely Disgusting Place!!!! Then to be fraudulently charged on top of this is appalling!! DO NOT STAY HERE
Very happy with the cleanliness of the room. Staff was very friendly and accommodating. Very quiet and peaceful.
I want to leave a review because the gentleman at the check in and the person cleaning rooms were so accommodating, helpful, and kind I was blown away. I just never get that level of service anywhere so I want them to be recognized. Everything was perfect I 100% will stay at Best Western again.
For what it cost to stay it is priced as a newer hotel but is kept like a $49 a night motel 6 I would not recommend this place to anyone unless you are desperate for a bad nights sleep in a bed that you can feel the springs in.