酒店回复: Hi Yifan,Thank you for your kind review! We’re so glad to hear you enjoyed the peaceful environment. We hope to welcome you back again soon.Warm Regards,Front Desk
5.0分
其他
原文
翻译提供方：Google
进入房间时地毯上有些污渍。除此之外，一切都干净整洁。这是一家不错的酒店，但肯定需要更新。
3.0分
其他
原文
翻译提供方：Google
房间价格与房间价值不符。需要更换家具并更新装饰以保证价格合理。
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酒店回复: Dear Brenda,Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply regret to learn that your experience did not meet your expectations, and I would like to personally apologize for any inconvenience this may have caused you.Our team strives to provide exceptional service and comfortable accommodations to all our guests, and I am truly sorry that we fell short in your case. Please rest assured that we take your comments very seriously and will use them to improve our services and ensure that this situation does not occur again.If there is anything we can do to make it up to you, please do not hesitate to let us know. We value your patronage and hope you will give us another opportunity to provide you with the experience you deserve.Thank you once again for bringing these matters to our attention. We hope to have the pleasure of welcoming you back to our hotel in the near future.Sincerely,ReddyManager.
3.0分
情侣出游
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Everything was overall very average or below. The room + property itself was dated, not maintained and the one girl I saw on staff was definitely over her job but as pleasant as could be. When you first walk in our room, you were hit with a pungent smell of cologne that soon disappeared and then all you smelled was dampness with a hint of mold. For the cost, it wasn’t the worst, but I definitely wouldn’t choose it again.
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酒店回复: Dear Gianna,Thank you for staying with us and for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations and that the condition and smell of the room were disappointing. Your comments have been shared with our team for review and improvement.We appreciate you giving us a try and hope you might consider us again in the future for a better stay.
5.0分
其他
Smooth check in friendly stage only thing was the coffee machine in the room didn’t brew correctly which was unfortunate. Other than that, great stay.
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酒店回复: Dear Ashley,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us! We are thrilled to hear that you had such a positive experience and that our team was able to make your visit memorable.It’s always our goal to provide exceptional service and a comfortable atmosphere, and we are delighted to know we succeeded during your stay. We truly appreciate your patronage and hope to welcome you back to our hotel soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Thank you once again for your feedback!Warm regards,BW Plus The Inn & Suites At The Falls.
4.0分
其他
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Best Western by Wallkill Creek
Very nice setting. Hotel itself could do with an upgrade. Room was clean and comfortable. Breakfast was very lacking both in choice and quality of food. Sadly this is fairly typical for US hotel fair. Staff w
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酒店回复: Dear Thomas,Thank you so much for sharing your feedback following your recent stay with us! We are pleased to hear that you had an overall positive experience and that our team contributed to making your visit enjoyable.We also truly appreciate the suggestions and concerns you've raised. Your feedback is important to us, and we are committed to addressing the areas you've highlighted to ensure that future stays are even more comfortable and enjoyable. Please rest assured that we will review these points and take the necessary steps to improve.We value your patronage and hope to have the opportunity to welcome you back soon. Should you have any further concerns or ideas for improvement, or if there's anything we can do to enhance your next visit, please don't hesitate to reach out.Thank you once again for your helpful feedback.Warm regards,BW Plus The Inn & Suites At The Falls
2.0分
其他
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Breakfast was horrible waffle maker empty nothing ready staff uncooperative when asked with what was going on with lack of service just fine. The breakfast experience to be nonexistent and completely ruined. My stay will not go back to best Western.
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酒店回复: Dear Larry,Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply regret to learn that your experience did not meet your expectations, and I would like to personally apologize for any inconvenience this may have caused you.Our team strives to provide exceptional service and comfortable accommodations to all our guests, and I am truly sorry that we fell short in your case. Please rest assured that we take your comments very seriously and will use them to improve our services and ensure that this situation does not occur again.If there is anything we can do to make it up to you, please do not hesitate to let us know. We value your patronage and hope you will give us another opportunity to provide you with the experience you deserve.Thank you once again for bringing these matters to our attention. We hope to have the pleasure of welcoming you back to our hotel in the near future.Sincerely,BW Plus The Inn & Suites At The Falls.
3.0分
家庭亲子
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I like that it was next to the river which makes the view wonderful.
Otherwise, the first we entered the room, we did not like the smell!! There was a bad smell inside the room.
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酒店回复: Dear Dina,Thank you so much for sharing your feedback following your recent stay with us! We are pleased to hear that you had an overall positive experience and that our team contributed to making your visit enjoyable.We also truly appreciate the suggestions and concerns you've raised. Your feedback is important to us, and we are committed to addressing the areas you've highlighted to ensure that future stays are even more comfortable and enjoyable. Please rest assured that we will review these points and take the necessary steps to improve.We value your patronage and hope to have the opportunity to welcome you back soon. Should you have any further concerns or ideas for improvement, or if there's anything we can do to enhance your next visit, please don't hesitate to reach out.Thank you once again for your helpful feedback.Warm regards,BW Plus The Inn & Suites At The Falls
酒店地理位置优越，就在河边。房间很干净。早餐结束得有点早，九点就没了。
太贵了………………
环境很好，安静
进入房间时地毯上有些污渍。除此之外，一切都干净整洁。这是一家不错的酒店，但肯定需要更新。
房间价格与房间价值不符。需要更换家具并更新装饰以保证价格合理。
Everything was overall very average or below. The room + property itself was dated, not maintained and the one girl I saw on staff was definitely over her job but as pleasant as could be. When you first walk in our room, you were hit with a pungent smell of cologne that soon disappeared and then all you smelled was dampness with a hint of mold. For the cost, it wasn’t the worst, but I definitely wouldn’t choose it again.
Smooth check in friendly stage only thing was the coffee machine in the room didn’t brew correctly which was unfortunate. Other than that, great stay.
Best Western by Wallkill Creek
Very nice setting. Hotel itself could do with an upgrade. Room was clean and comfortable. Breakfast was very lacking both in choice and quality of food. Sadly this is fairly typical for US hotel fair. Staff w
Breakfast was horrible waffle maker empty nothing ready staff uncooperative when asked with what was going on with lack of service just fine. The breakfast experience to be nonexistent and completely ruined. My stay will not go back to best Western.
I like that it was next to the river which makes the view wonderful.
Otherwise, the first we entered the room, we did not like the smell!! There was a bad smell inside the room.