酒店回复: Hi Yifan,Thank you for your kind review! We’re so glad to hear you enjoyed the peaceful environment. We hope to welcome you back again soon.Warm Regards,Front Desk
5.0分
其他
原文
翻译提供方：Google
进入房间时地毯上有些污渍。除此之外，一切都干净整洁。这是一家不错的酒店，但肯定需要更新。
3.0分
其他
原文
翻译提供方：Google
房间价格与房间价值不符。需要更换家具并更新装饰以保证价格合理。
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酒店回复: Dear Brenda,Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply regret to learn that your experience did not meet your expectations, and I would like to personally apologize for any inconvenience this may have caused you.Our team strives to provide exceptional service and comfortable accommodations to all our guests, and I am truly sorry that we fell short in your case. Please rest assured that we take your comments very seriously and will use them to improve our services and ensure that this situation does not occur again.If there is anything we can do to make it up to you, please do not hesitate to let us know. We value your patronage and hope you will give us another opportunity to provide you with the experience you deserve.Thank you once again for bringing these matters to our attention. We hope to have the pleasure of welcoming you back to our hotel in the near future.Sincerely,ReddyManager.
1.0分
情侣出游
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We stayed for 2 nights.No hot water for first 24 hours! maids never provided service in rooms, heating unit was very loud and cycled on and off during the night.Breakfast food was limited and sub par. We will never stay there again.
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酒店回复: Dear Cal,Thank you for sharing your feedback, and we acknowledge that you have stayed with us several times in the past. We’re sorry that this visit did not meet your expectations. Our team worked to resolve the unexpected hot-water issue as quickly as possible and made every effort to assist throughout the situation.We always strive to support our guests respectfully and appreciate the same consideration in return. During this stay, the interactions became challenging for our staff, and we feel it’s important to maintain a safe and respectful environment for both our team and all guests.For this reason, we understand that our property may no longer be the right fit for your future visits, and we sincerely wish you the best in finding accommodations that better meet your needs moving forward.
3.0分
其他
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The staff was quite put a smile on their face ,, it was cold all thru out the hotel down the hallways the lobby etc,, I couldn’t take a shower Saturday when I awoke the hot water was broken so had to wait til late Saturday night to take a shower ,, the beds were very hard and now my body is stiff so it wasn’t the best experience after driving 7 hours from Ohio to New York but I tried to make the best of it,,
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酒店回复: Dear Kimberlie,Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply regret to learn that your experience did not meet your expectations, and I would like to personally apologize for any inconvenience this may have caused you.Our team strives to provide exceptional service and comfortable accommodations to all our guests, and I am truly sorry that we fell short in your case. Please rest assured that we take your comments very seriously and will use them to improve our services and ensure that this situation does not occur again.If there is anything we can do to make it up to you, please do not hesitate to let us know. We value your patronage and hope you will give us another opportunity to provide you with the experience you deserve.Thank you once again for bringing these matters to our attention. We hope to have the pleasure of welcoming you back to our hotel in the near future.Sincerely,BW Plus The Inn & Suites At The Falls.
2.0分
其他
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Really gone downhill. Not clean. Fixtures broken, cobwebs, terrible breakfast. A real shame. Stayed there several times as its convenient to Vassar and Oakwood, but won't be going back unless they clean it up. Sad.
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酒店回复: Dear James,Thank you for taking the time to share your feedback about your recent stay at our hotel. We deeply regret to learn that your experience did not meet your expectations, and I would like to personally apologize for any inconvenience this may have caused you.Our team strives to provide exceptional service and comfortable accommodations to all our guests, and I am truly sorry that we fell short in your case. Please rest assured that we take your comments very seriously and will use them to improve our services and ensure that this situation does not occur again.If there is anything we can do to make it up to you, please do not hesitate to let us know. We value your patronage and hope you will give us another opportunity to provide you with the experience you deserve.Thank you once again for bringing these matters to our attention. We hope to have the pleasure of welcoming you back to our hotel in the near future.Sincerely,BW Plus The Inn & Suites At The Falls.
5.0分
其他
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Staff was friendly and helpful. The room was clean. The surrounding area was quiet and peaceful. There was an outdoor seating area that overlooked the river and was scenic and pleasant.
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酒店回复: Dear Donna,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us! We are thrilled to hear that you had such a positive experience and that our team was able to make your visit memorable.It’s always our goal to provide exceptional service and a comfortable atmosphere, and we are delighted to know we succeeded during your stay. We truly appreciate your patronage and hope to welcome you back to our hotel soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Thank you once again for your feedback!Warm regards,BW Plus The Inn & Suites At The Falls.
5.0分
其他
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The staff was accommodating, room was clean and breakfast was really good! Although it was too cool when we stayed, there was a scenic seating area next to the river that we would have used if it was warmer!
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酒店回复: Dear Donna,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us! We are thrilled to hear that you had such a positive experience and that our team was able to make your visit memorable.It’s always our goal to provide exceptional service and a comfortable atmosphere, and we are delighted to know we succeeded during your stay. We truly appreciate your patronage and hope to welcome you back to our hotel soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Thank you once again for your feedback!Warm regards,BW Plus The Inn & Suites At The Falls.
酒店地理位置优越，就在河边。房间很干净。早餐结束得有点早，九点就没了。
太贵了………………
环境很好，安静
进入房间时地毯上有些污渍。除此之外，一切都干净整洁。这是一家不错的酒店，但肯定需要更新。
房间价格与房间价值不符。需要更换家具并更新装饰以保证价格合理。
We stayed for 2 nights.No hot water for first 24 hours! maids never provided service in rooms, heating unit was very loud and cycled on and off during the night.Breakfast food was limited and sub par. We will never stay there again.
The staff was quite put a smile on their face ,, it was cold all thru out the hotel down the hallways the lobby etc,, I couldn’t take a shower Saturday when I awoke the hot water was broken so had to wait til late Saturday night to take a shower ,, the beds were very hard and now my body is stiff so it wasn’t the best experience after driving 7 hours from Ohio to New York but I tried to make the best of it,,
Really gone downhill. Not clean. Fixtures broken, cobwebs, terrible breakfast. A real shame. Stayed there several times as its convenient to Vassar and Oakwood, but won't be going back unless they clean it up. Sad.
Staff was friendly and helpful. The room was clean. The surrounding area was quiet and peaceful. There was an outdoor seating area that overlooked the river and was scenic and pleasant.
The staff was accommodating, room was clean and breakfast was really good! Although it was too cool when we stayed, there was a scenic seating area next to the river that we would have used if it was warmer!