酒店回复: Dear Laurito,We deeply regret the experience you had during your stay. Cleanliness and guest comfort are our top priorities, and it is clear we fell short in several areas. We apologize for the delays at check-in and the issues with your room, including the cigarette odor, stains, and bugs. Rest assured, we take these concerns seriously and will work closely with our team to ensure these issues are addressed. We hope to regain your trust in the future.Sincerely, Hotel Manager
酒店回复: Dear Lisa,Thank you for your feedback. We're glad to hear you enjoyed the breakfast and overall had a positive stay. We appreciate you pointing out the concerns about residents and the drainage issue during heavy rain—both will be shared with our team for review. Your input helps us improve the experience for all our guests. We hope to welcome you again soon.Sincerely, Baymont by Wyndham Goodlettsville/Nashville Hotel Manager Wyndham Hotels & Resorts
酒店回复: Dear Irene,Thank you for sharing your experience. We’re so glad we could assist with your husband's medical supplies and that you found the staff friendly and helpful. We appreciate your understanding about the hotel's condition, and we'll work on improving the areas you mentioned. It's great to know the location and amenities suited your needs for the weekend. While we may not have been your first choice, we hope to welcome you back in the future for a more improved stay!Sincerely, Hotel Manager
酒店回复: Dear Rebecca,We're so sorry to hear about the cleanliness issues you encountered during your stay. That is certainly not the standard we aim to provide, and we completely understand your concerns. We're glad to hear that the sheets and towels were clean, and that you enjoyed the breakfast selection. Rest assured, we will pass along your comments about cleanliness and maintenance to the team to ensure improvements are made. We appreciate your feedback and hope for a better experience next time.Sincerely, Hotel Manager
酒店回复: Dear Mary,Thank you for your feedback. We are glad to hear the staff was friendly and that you enjoyed the bed, hot water, and ample towels. We apologize for the missing items in your room and understand the importance of thorough housekeeping checks before check-in. Your comment about the need for remodeling is noted and will be shared with management. We appreciate your honesty and hope to offer a more complete experience next time. Sincerely, Hotel Manager
酒店回复: Dear Christophe,Thank you for your feedback. We are glad the welcome on arrival was a positive part of your stay. However, we are sorry to hear that other aspects did not meet your expectations. Your comments about breakfast, bedding, and cleanliness are noted and will be shared with the team. We will work to make improvements.Sincerely, Hotel Manager
中规中矩 价格便宜 临时住一晚够用
如果能打零分，我真想给零分。床单根本没给上一批客人更换。我租了三间房，都很脏。只好自己去买了新床单换上。看看我拍的照片吧，三张床上都有这些东西。要不是当时天色已晚，我们又很累，还带着三个小孩，车里也睡不下，我们绝不会住在这里。酒店经理根本不帮忙退款，而且毫不在乎。我再说一遍，他们就是不在乎。早餐少得可怜，设施也很脏。回家后我一直担心自己是不是带回了臭虫。
很棒的地方，员工也很好！
干净整洁，员工友善。
接待员一点也不友好，而且门是关着的，我不得不在外面等了 10 多分钟，那位女士才从洗手间出来。我被分配到一个无烟房间，当我走进去时，感觉就像几分钟前有人在那里抽过烟一样，床单上有烟头孔和红色污渍，沙发令人作呕。我回去要求换一个房间。第二个房间还不错，已经凌晨 2 点了，我只需要睡觉。我早上 8 点醒来，看到虫子在我床边的墙上爬。我去了办公室，要求退还我预订的另外 4 晚的房费。他们让我联系 expidia 取消预订。那位女士告诉我，他们检查房间后，如果没有发现虫子，他们就不会退还我的钱，但她不知道我收到了照片和视频。我后悔之前没有阅读评论。远离
显然，那里住着常住居民，他们坐在楼梯上抽烟，你得绕着他们走。早餐不错，其他一切都很好，我们没什么可抱怨的。那天下了一场大雨，雨水没有顺着排水沟流下去，而是把很多泥土和碎屑洒在我的挡风玻璃上，除此之外一切都很顺利。
不错的住宿体验
我们在这里度过了一个长周末。我最想称赞他们的一点是，他们愿意提前一天帮我丈夫寄送医疗用品。这对我们来说是一个巨大的福利，我们非常感激。酒店略显破旧，油漆剥落，物品破损，但酒店显然在努力保持清洁。工作人员都很友好，环境也很好。附近有很多加油站、超市和餐厅。去州际公路也很方便，这也是一个优点。我们只享用过一次免费早餐，种类非常有限，但有咖啡、果汁、几款麦片、华夫饼机和一些可以用微波炉加热的类似热袋的早餐选择，总比没有好。这会是我再次入住的首选吗？不一定，但这次它满足了我们的需求。
我们的房间非常脏。我们刚到的时候，就发现浴室地板上和淋浴间里都有头发，还有一扇油漆脱落的门。浴室里还有霉菌，而且我对霉菌过敏。我甚至不想在这里洗澡。我们能看到床头板上有油渍，那是别人的头——可能是坐着看电视的时候。好在床单和毛巾都很干净，早餐的选择也比预期的丰富得多。
工作人员很友好。房间不错，但需要重新装修。而且入住前需要检查一下房间……我之前忽略了客房服务应该处理的事情。床很棒，毛巾也很多，热水也很好。
抵达时的迎宾水平非常好，其余的都不太好，早餐水平还可以，床上用品还可以，清洁度很一般，见照片，需要一些改进。