酒店回复: Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

酒店回复: Thank you LucI am truly pleased that you enjoyed your time with us!Sincerely,

酒店回复: Thank you so much for your kind words! We're thrilled to hear that you had a restful stay and enjoyed the comfort and quiet of our accommodations. It’s wonderful that you were able to attend such a special event at our affiliated event centre, and we’re honored to have been part of your experience in Hamilton. We truly appreciate your recommendation and hope to welcome you back again soon!Yours in Hospitality,C Hotel by Carmen's Team

酒店回复: Thank you for your kind feedback, Debra! We're thrilled to hear that your experience was wonderful overall, and we hope you'll have the opportunity to enjoy our dining offerings in the future.We’d like to share that C Hotel by Carmen’s is proudly part of Carmen’s Group, a hospitality and event company that operates several venues across the region. As such, any guest of any Carmen’s Group venue is a guest of ours — and we’re committed to providing a welcoming experience to all.On peak nights, our property can become quite busy, and onsite parking is shared among all guests, not limited to hotel guests alone. While parking is available on a first-come, first-served basis, we hope the overflow lot across the street was still convenient and appreciated — especially as it remains complimentary for all our guests.We truly value your feedback and look forward to welcoming you again soon.Warm regards,C Hotel by Carmen's

酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations during your recent stay.We understand your concerns about the room rate. Please know that our pricing is dynamic and varies based on several factors, including the day of the week, peak event weekends, room type, and the number of guests. Rates during high-demand periods—such as weekends with local events or weddings—can be higher than midweek stays. We strive to ensure our pricing reflects the value of our accommodations and services, and we appreciate your input as we continue to evaluate this.Regarding your breakfast experience at Baci, we sincerely apologize for the service and food quality issues you encountered. It’s disappointing to hear that your server was unable to provide accurate information about the rye bread and that the meal was not prepared to standard. We’ve shared your comments with our restaurant team to ensure better training and quality control moving forward.Your feedback is invaluable in helping us improve, and we’re committed to making necessary changes to enhance the guest experience.