酒店回复: We’re truly sorry for the inconvenience and frustration you experienced. We fully understand how upsetting it must have been to arrive late at night only to find there was no room available for you.Unfortunately, due to an unexpected overbooking, we had no choice but to cancel the reservation through *******. Because the reservation was made so close to the arrival time, there was very little time for the cancellation notice to reach you, and for that we are truly sorry.We know this does not make up for the stress and trouble you went through, especially so late at night. We also regret that we were not able to assist you more directly at the time — we should have done more to help you feel supported, even though the refund process had to go through *******.We’re glad you were able to find another hotel that night, but we deeply regret that we could not welcome you as planned. Please accept our sincere apologies — your experience does not reflect the standard of care we want for our guests. We truly appreciate your feedback and will use it to prevent similar issues in the future.
4.0分
其他
原文
翻译提供方：Google
总体来说非常好。
非常热情的欢迎。
房间宽敞。两张大床都很舒服。
然而，沙发床的床垫一点也不好。太薄了。我儿子睡在沙发上。垫子更舒服。
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酒店回复: Thank you for your kind comments about our warm welcome, spacious room, and comfortable beds. We’re sorry to hear the sofa bed did not meet expectations and appreciate your feedback as we work to improve. We hope to welcome you and your family again soon.
4.0分
其他
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Breakfast was good, scrambled eggs actually tasted good and always like the self serve waffle maker. Room was clean and ready when we arrived for early entery at 130 pm.
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酒店回复: Thank you for sharing your feedback! We’re glad you enjoyed our breakfast—especially the scrambled eggs and waffle maker—and that your room was ready for your early check-in. We appreciate your stay and hope to welcome you back soon!
2.0分
情侣出游
Overall the room and hotel were quite clean. But the kids playing mini sticks in the hallways in the evening and early in the morning was very disturbing.
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酒店回复: Thank you for your feedback. We’re glad you found the room and hotel clean.We apologize for the disturbance from kids playing mini sticks. We had allowed the activity in a designated area on the first floor to reduce hallway noise, but we understand it may still have caused inconvenience. We will review this and do our best to prevent further disturbances.Thank you for your understanding.
5.0分
家庭亲子
Clean room, friendly staff, great breakfast. Only complaint is that beds were harder than preferred.
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酒店回复: Thank you for your kind feedback! We’re glad you enjoyed your clean room, friendly staff, and breakfast. We appreciate your note about the beds and will keep it in mind as we continue to improve. We look forward to welcoming you back soon!
5.0分
家庭亲子
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This was an amazing first experience in Three Hills. The hotel was clean, safe and welcoming. Wonda at the front desk was exceptional! Thank you for welcoming us!
5.0分
朋友出游
Property was clean, quiet, staff was excellent. The only issue I had was I requested Drumheller. Did not realize property was in Three Hills.
4.0分
家庭亲子
Lovely staff at the front desk: helpful and welcoming. Breakfast was good and coffee choices were top notch!
5.0分
家庭亲子
Apart from being in Three Hills and not Drumheller, the hotel exceeded our expectations. It was excellent.
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酒店回复: Thank you for your kind words! We’re happy to hear your stay exceeded expectations and hope to welcome you again in Three Hills.
5.0分
家庭亲子
Front desk staff (Wanda) made our stay better than we could have imagined! She was so helpful and incredibly kind!
糟糕的酒店。我们通过*******预订的，到店后他们说超额预订，拒绝了我们入住。到现在还没退款，我们付了200多美元，却因为超额预订而根本没入住！工作人员根本没帮我们，只是一直叫我们联系*******。以后再也不住了。
去城里的速8酒店吧，他们人很好！他们晚上11点最后一刻帮我们入住，没有任何问题，还提供免费早餐！
总体来说非常好。
非常热情的欢迎。
房间宽敞。两张大床都很舒服。
然而，沙发床的床垫一点也不好。太薄了。我儿子睡在沙发上。垫子更舒服。
Breakfast was good, scrambled eggs actually tasted good and always like the self serve waffle maker. Room was clean and ready when we arrived for early entery at 130 pm.
Overall the room and hotel were quite clean. But the kids playing mini sticks in the hallways in the evening and early in the morning was very disturbing.
Clean room, friendly staff, great breakfast. Only complaint is that beds were harder than preferred.
This was an amazing first experience in Three Hills. The hotel was clean, safe and welcoming. Wonda at the front desk was exceptional! Thank you for welcoming us!
Property was clean, quiet, staff was excellent. The only issue I had was I requested Drumheller. Did not realize property was in Three Hills.
Lovely staff at the front desk: helpful and welcoming. Breakfast was good and coffee choices were top notch!
Apart from being in Three Hills and not Drumheller, the hotel exceeded our expectations. It was excellent.
Front desk staff (Wanda) made our stay better than we could have imagined! She was so helpful and incredibly kind!