酒店回复: Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience did not meet expectations, particularly regarding the condition and cleanliness of your room, as well as the quality of breakfast. Please accept our sincere apologies.We appreciate your kind words about our staff – I'm glad they made a positive impression, and I will be sure to pass along your compliments. At the same time, your concerns are being taken seriously. We are actively reviewing our housekeeping and maintenance protocols, and our breakfast offerings are under evaluation for improvements.Your feedback is invaluable as we work to make meaningful changes. We hope you'll consider giving us another opportunity in the future to provide a much better experience.

酒店回复: Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the temperature in your room wasn’t comfortable during your stay. We strive to ensure that every guest feels at ease, and I regret that you had to go out for an electric blanket to stay warm.I will have our maintenance team check the heating system to make sure it's functioning properly and will look into the thermostat settings to prevent this from happening in the future. Your comfort is very important to us, and we appreciate your feedback so we can improve.