酒店回复: Thank you for your kind review! We’re delighted to hear you enjoyed your spacious room, quiet atmosphere, and convenient location. It’s great to know you felt comfortable and would stay with us again. We look forward to welcoming you back on your next visit!

酒店回复: Thank you for sharing your feedback. We’re glad your check-in went smoothly, but we apologize for the issues you experienced with your room, including the odor, humidity, and A/C noise. We also appreciate your comments about the breakfast. Your input is valuable as we continue to improve our facilities and services. We hope to have the opportunity to provide a better experience on a future stay.

酒店回复: Thank you for sharing your experience with us. We are truly sorry to hear about your loss and the distress you experienced during such an emotional and critical time. Please accept our heartfelt condolences.We deeply regret that our policies and the interaction at the front desk prevented you from checking in and being with your grandmother that evening. While we must adhere to certain procedures for security and operational reasons, we understand that compassion and flexibility are also essential—especially in moments like this.Your feedback has been shared with our management team for review. We sincerely apologize that you felt unsupported and unwelcome, especially at a place that holds such meaningful memories for you. That is never the experience we want for any of our guests.We truly hope you find comfort in your memories, and we wish you strength and peace during this difficult time.

酒店回复: Thank you so much for the wonderful review! We're thrilled to hear that our accommodations were perfect for your family and that you enjoyed the pool, gym, and especially our made-to-order breakfast. We look forward to welcoming you back the next time you're in the area for river rafting!

酒店回复: We’re sorry to hear about the damp smell in your room and the inconvenience with the dehumidifier — that’s certainly not the impression we want to leave. We also understand the challenge of the lower-level access and appreciate your flexibility despite the late hour.We’re glad to know you enjoyed the quiet location and appreciated the hot breakfast and overall upkeep of the property. Your feedback on both the positives and the concerns is truly valuable to us, and we’ll be sure to review it with our team to prevent similar issues for future guests.We hope you’ll consider giving us another try when you’re passing through next time.

酒店回复: Thank you for taking the time to share your experience with us. We're glad to hear you found the room clean and comfortable, especially with the AC keeping things cool during such a hot day.We also appreciate your feedback regarding the wait at the front desk and the condition of the carpet. We're currently reviewing our staffing and maintenance procedures to ensure a smoother arrival experience and continued guest comfort.Your comments are truly helpful as we work to improve, and we hope to welcome you back for an even better stay in the future.

酒店回复: Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience did not meet expectations and that you encountered several issues during your stay. Please accept our sincerest apologies for the inconvenience, especially regarding the restaurant voucher and the condition of the room.This is not the standard we strive to provide, and your comments have been shared with our management team so we can address the concerns you’ve raised and make the necessary improvements.We’re glad you were able to enjoy the property grounds, and we do hope you’ll consider giving us another opportunity to provide you with the stay you deserve.

酒店回复: Thank you for your feedback! We're so glad you found the room clean, the bed comfortable, and enjoyed both breakfast and dinner with us. It's great to hear our location worked well for you and that our staff made a positive impression. We hope to welcome you back again soon!