Breakfast needs some healthier options and more variety. Room a little rundown. Shower amenities not filled up etc. Very nice staff. Location ok.
展开
酒店回复: Thank you for taking the time to share your feedback. I am pleased to hear that you found our staff very nice and friendly, and that the location met your needs. Your comments regarding breakfast variety and healthier options are appreciated and have been shared with our restaurant team. We continuously review guest suggestions as we work to enhance our offerings to better accommodate different preferences and dietary needs. Thank you, Eric Schell, Guest Services Manager, Best Western Brantford Hotel
2.0分
情侣出游
展开
Or room was not serviced after our first night's stay. The fruit at breakfast was canned, not fresh. I was looking forward to fresh melon and pineapple, not canned fruit. On our second morning I was looking forward to crisp bacon but there was sausage at the buffet.
Despite being right beside the highway the traffic noise did not bother us at all. Maybe the room fan drowned it out.
展开
酒店回复: Thank you for sharing your feedback, I am sorry to hear about the concerns you encountered during your stay, Your room should have been serviced after your first night, and I apologize that this did not occur, I will review this with our housekeeping team. I also regret the breakfast selection did not meet your expectations, We continually review our offerings, and your comments are helpful as we work to improve both quality and variety. Thank you, Eric Schell, Guest Services Manager, Best Western Brantford Hotel.
3.0分
其他
展开
Stayed due to funeral was disappointing that there was not a quiet time in effect, our room was next to people who stayed up way into morning and then bang the wall till 3am did not sleep was not in good shape for the next day...
展开
酒店回复: Thank you for sharing your feedback. I am glad you stayed with us, but I am very sorry to hear that noise from neighboring guests affected your experience. I appreciate how important a peaceful environment is. We do our best to enforce an 11pm quiet time. Eric Schell, Guest Services Manager, Best Western Brantford Hotel
5.0分
其他
展开
We knew this was an older hotel when we booked. It has been renovated and is very clean. The room was spacious and clean. The bed was very comfortable. The bathroom was a bit small and you had to manouver a bit to close the door. Breakfast was good, a choice of four options. It was served quickly but very efficient and friendly staff. There is road construction very near, but it should be done soon. Otherwise this is a quiet area, close to shopping, restaurants and the highway. Would definitely stay here again.
4.0分
家庭亲子
展开
Hotel room was huge. On-site restaurant food and staff was great! Super convenient to be able to walk down to eat with my family. The free breakfast buffet was great! We were there for a swim meet, so it made it very simple to grab something to eat before leaving.
展开
酒店回复: Thank you for sharing your feedback. I am happy to hear that you and your family enjoyed the restaurant and our complimentary breakfast buffet. The team works hard to create a welcoming and enjoyable experience for all of our guests. I hope to welcome you back again soon. Thank you, Eric Schell, Guest Services Manager.
1.0分
其他
Bugs on the bed; awful experience.
I was staying for one night and saw them in the morning.
Front desk tried to help.
展开
酒店回复: Thank you for taking the time to share your feedback. I am sorry to hear about your experience, and I sincerely apologize for the issue you encountered. We take concerns about cleanliness and pest control very seriously and take action when a situation like this is reported. I understand our front desk attempted to assist you during your stay, and we have addressed the issue with our pet control service to ensure it does not happen again. Thank you, Eric Schell, Guest Services Manager, Best Western Brantford Hotel
5.0分
情侣出游
展开
Always a great stay here. Rooms are a little dated, however the pool and hot tub are the reasons we continue to come back! Staff are friendly and everything is really clean! We enjoy the complimentary breakfast too!
展开
酒店回复: Thank you for taking the time to share your feedback and for your loyalty. I am happy to hear you continue to enjoy the pool and hot tub and our friendly staff makes a positive impression. We look forward to welcoming you back soon. Thank you, Eric Schell, Guest Services Manager, Best Western Brantford Hotel
5.0分
家庭亲子
Clean hotel, with efficient and friendly staff. Lovely, quiet, large room with gas fireplace.
展开
酒店回复: Thank you for the kind words. I am happy to hear that you found the hotel clean, your room quiet, and that you enjoyed the fireplace and found our staff friendly. Your comments mean a great deal to us, and we hope to welcome you back again soon. Thank you, Eric Schell, Guest Services Manager, Best Western Brantford Hotel.
干净整洁，早餐也很棒。
当地人很平易近人，但需要改进。我两年前去过那里，那时条件更好。
Breakfast needs some healthier options and more variety. Room a little rundown. Shower amenities not filled up etc. Very nice staff. Location ok.
Or room was not serviced after our first night's stay. The fruit at breakfast was canned, not fresh. I was looking forward to fresh melon and pineapple, not canned fruit. On our second morning I was looking forward to crisp bacon but there was sausage at the buffet.
Despite being right beside the highway the traffic noise did not bother us at all. Maybe the room fan drowned it out.
Stayed due to funeral was disappointing that there was not a quiet time in effect, our room was next to people who stayed up way into morning and then bang the wall till 3am did not sleep was not in good shape for the next day...
We knew this was an older hotel when we booked. It has been renovated and is very clean. The room was spacious and clean. The bed was very comfortable. The bathroom was a bit small and you had to manouver a bit to close the door. Breakfast was good, a choice of four options. It was served quickly but very efficient and friendly staff. There is road construction very near, but it should be done soon. Otherwise this is a quiet area, close to shopping, restaurants and the highway. Would definitely stay here again.
Hotel room was huge. On-site restaurant food and staff was great! Super convenient to be able to walk down to eat with my family. The free breakfast buffet was great! We were there for a swim meet, so it made it very simple to grab something to eat before leaving.
Bugs on the bed; awful experience.
I was staying for one night and saw them in the morning.
Front desk tried to help.
Always a great stay here. Rooms are a little dated, however the pool and hot tub are the reasons we continue to come back! Staff are friendly and everything is really clean! We enjoy the complimentary breakfast too!
Clean hotel, with efficient and friendly staff. Lovely, quiet, large room with gas fireplace.