酒店回复: Hi Marina,We are delighted to hear that our competitive rates, impeccable cleanliness, and comfortable accommodations exceeded your expectations. It’s wonderful that you appreciated the thoughtful amenities, such as the illuminated mirror and soft towels, as well as our flexible late checkout policy. We look forward to the pleasure of welcoming you back on your future journeys.
酒店回复: Dear Guest,We deeply regret to hear about your experience and sincerely apologize for any discomfort or distress you encountered during your stay. Every guest should feel welcomed and respected, and we take concerns about discrimination with the utmost seriousness. Additionally, we apologize for any lapses in housekeeping service and any inconvenience caused by the hotel’s condition. Your feedback is invaluable, and we will be addressing these concerns internally to ensure a better experience for all our guests. If you would like to discuss this further, please reach out to us directly.
酒店回复: Hi Shayma,We greatly appreciate your business, and your feedback holds immense value to us. Sharing your positive experiences and suggestions for improvement enables us to deliver an even better experience for you and all our future guests. We look forward to welcoming you back soon, and thank you for choosing us as your destination of choice.
酒店回复: Hi Angela,Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We encourage our guests to report any concerns to the front desk immediately so that we can address them promptly. We regret not having the opportunity to resolve these matters during your visit. Thank you for your understanding, and we hope to have the chance to provide you with a better experience in the future.
酒店回复: Hi Loleda,We're truly sorry for the unpleasant experience you encountered during your stay. We take reports of pests very seriously and are committed to addressing them immediately to ensure the comfort of our guests. Your feedback will help us take the necessary steps to prevent such incidents in the future.
酒店地理位置优越,餐厅和市场都在步行距离之内,非常方便。房间宽敞且非常干净,客房服务也很周到。他们不会打扰住客——游泳池很干净,早餐比一般中档酒店的要好一些。前台员工非常棒,友好热情,提供了很多建议和帮助。只有一个员工的服务远远低于标准,她完全是那种“这不是我的工作”的态度,而且客户服务技能糟糕透顶——如果你碰到她,就别费心问任何问题了,等她下班换班了就好了,其他人都是天使。
总的来说,我非常满意——房间干净、宽敞,所有房间都配有冰箱和微波炉,床是真正的特大号,而且一切都感觉很新。一定要订这家酒店——千万不要订街对面的Baymont,否则你一定会后悔的!
位置还行,但可以更干净些,墙上有些橘黄色的残留物?马桶被卫生纸堵住了,不过很快就修好了。前台人员很友好也很乐于助人。免费早餐能吃。
中规中矩 Plano地区的不错的选择
很棒的地方。
员工很棒
物超所值
以后旅行我还会再来这家连锁酒店。这里的日均价格在当地来说很便宜,床超级舒服,热水和水压都很棒。我带了旅行用的黑光灯,房间非常干净。我晚退房3小时,只收了25美元。大多数酒店晚退房都会收取半价或全价。这次入住体验非常满意。很喜欢带灯的化妆镜,毛巾很柔软,泳池和热水浴缸也很干净,没有化学气味。
还好。
首先,我基本上被种族歧视了,因为我看起来像另一个被禁止进入酒店的黑人。所以我刚出门就被要求在再次进入时表明身份,前台人员既没有回应我,也没有理会我。客房服务是客房清洁服务,****** 我妻子等了好几个小时才拿到毛巾和卫生纸,你得让他们知道你需要整理房间,还得下楼去前台确认他们是否整理好。酒店设施陈旧,周围有一些不和谐的声音。我从来不想给任何酒店或企业差评,但种族歧视实在是太严重了。当然,我不会选择入住“确定”酒店,更像是“不确定”酒店。更像是“确定”不要住。至少他们没有蟑螂或臭虫,这是我能说的最好的话。
总的来说,我给这里打7.5/10分。我刚进房间去卫生间的时候,发现浴缸里有一只大蟑螂倒挂着。我不喜欢虫子,所以就用水把它冲进了下水道。还有一个小问题,我希望早餐能更丰富一些,比如煎饼、花生酱之类的——这样就更好了。除此之外,这是我第二次住在这里,所以没有其他问题。工作人员,尤其是Manish和Prashant,非常棒!我喜欢他们的热情好客,以及他们竭尽全力帮助我解决所有问题。
嗯,无话可说。浴缸堵住了,洗完澡后我仍然觉得很脏,因为洗完澡后我站在水里。第二天早上没有早餐。我唯一一次见到客房服务人员是在退房的时候。退房最后一天我终于有机会吃鸡蛋了,但鸡蛋看起来太假了。我整个住宿期间都没有客房服务人员来打扫房间。热水浴缸里面看起来很脏。我再也不会去了。
我预订了两间房,供我们一家人住。但这家酒店一间房的墙上爬满了虫子(蟑螂),另一间房的床单上还有死虫子。房间气味难闻,还有人在酒店外面闲逛。