We've never been in this hotel. We will never go there. We reserved 4 single rooms one year ago for an important exhibition that will take place on May 2022 and we only received an e-mail one week ago in which the hotel wasn't able to keep the reservation. Nothing else. We were upset, we really couldn't believe it. It's the first time it happpens in many years. We asked for the reason of this sudden cancellation. The answer was unbeliveble: overbooking! Overbooking one year after our reservation was confirmed by the hotel itself. We wrote an email to the hotel refusing to accept this arbitrary cancellation due to an unacceptable reason. No answer. The hotel is not closed or burnt. The hotel only wants to earn more money: the rooms they sell one month before the exhibition are much more expensive than those ones we reserved one year ago. I think they have to change a lot in ther hotel organization. Maybe they have only to change work or maybe they are simply cheaters.
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酒店回复: Dear Guests, Thank you very much for your review and your rating. I am so sorry to read about your experience with us. We want to inform you that due to water damage we have to close the hotel for a slightly longer period of time and that´s why your booking for May has to be cancelled. Unfortunately, the colleagues given you incorrect Information here. This is not our intention and we don't have any fair in our region in this period. For your next visit in our Hotel, we offer you a free upgrade to the next higher category. Once again we would like to apologize for the inconvenience and can assure you that these point is not the standard of our hotel. We would be very pleased if you would give us a chance to show you that we really can do better. If you have any Questions, please donot hesitate to contact us anytime. Warm regards, Michel Hotel Frankfurt Airport
We've never been in this hotel. We will never go there. We reserved 4 single rooms one year ago for an important exhibition that will take place on May 2022 and we only received an e-mail one week ago in which the hotel wasn't able to keep the reservation. Nothing else. We were upset, we really couldn't believe it. It's the first time it happpens in many years. We asked for the reason of this sudden cancellation. The answer was unbeliveble: overbooking! Overbooking one year after our reservation was confirmed by the hotel itself. We wrote an email to the hotel refusing to accept this arbitrary cancellation due to an unacceptable reason. No answer. The hotel is not closed or burnt. The hotel only wants to earn more money: the rooms they sell one month before the exhibition are much more expensive than those ones we reserved one year ago. I think they have to change a lot in ther hotel organization. Maybe they have only to change work or maybe they are simply cheaters.