We were in town due to a family funeral. We didn't have much choice as to where we could stay. The grounds needed manicured, weeds, just looked un-kept. Our shower needed the curtain rod repaired as it was falling off the wall. We reported this issue and was assured it would be fixed. Needless to say, it wasn't and we reported again to the desk. By the second night, we asked for another room due to the bathroom issue in which we were then moved down the hall. I truly believe they just kept passing the issue to someone else and was hopeful we would settle. The breakfast wasn't what I expected as there was a lot of empty bowls, no waffle mix, no syrup, we had to keep asking for things and the young lady didn't seem very happy about doing so. We survived our unexpected trip, however I feel we should have been compensate in some way for our troubles.
3.0分
其他
The room was clean but lights in bathroom were not working properly. The pool was not clean. Cloudy. Breakfast was subpar. They definitely need to upgrade.
1.0分
其他
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We booked adjoining rooms 3 days before our stay. Upon arrival we discovered they placed other guests in the adjoining rooms and were unable to fulfill our request for two nonsmoking queen adjoining room. The hotel was unwilling to give us a refund, discount our room, or compensate us a free night stay. I get issues come up with reservations. Someone made a mistake. That’s fine just compensate your guests so they feel appreciated after you make the mistake.
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酒店回复: "Dear LLOYD BEN, We're sorry to hear that you had difficulty booking a room at our hotel. We take our guests' satisfaction very seriously, and we apologize for the confusion and unhelpful staff you experienced. we will becafefull taking reservation and this doesn't happen again.we so sorrry for that
1.0分
家庭亲子
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This Best Western location left a sour taste in our experience, tarnishing the reputation of a typically reliable chain. Upon checking into room 103, we were dismayed by an overwhelming musty odor that permeated the air. As we settled into our room, we attempted to use the nightstand outlets, but they proved faulty, leaving us with no convenient access to power. To our shock, we discovered exposed live electrical wiring in the wall, posing a serious safety hazard. The condensation on the window was so severe that it impaired our view outside, even when no one had recently used the shower. To top it off, our excitement for a refreshing dip in the pool was met with disappointment as the hotel had no towels. We were instructed to use our room towels, leaving us with none for our morning showers. Our repeated calls to the front desk were met with the same excuse – they were waiting for the owner to deliver more towels. However, those towels never materialized, leaving us to use damp pool towels to dry off after our showers. To add insult to injury, we left our name and number with the front desk so the owner could call us, but our contact request was met with silence. Additionally, the breakfast area lacked sugar for coffee, and when we inquired about it, we were informed that they were waiting for their truck delivery. This lack of basic amenities compounded the overall unsatisfactory experience we had at this Best Western location.
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酒店回复: We are sorry to hear that you had bad experience during your stay. Guest satisfaction is very important to us and we work hard to make sure every guests stay feels cared, Valued and respected. Our goal is to make sure each guest has a comfortable stay. Again thank you for your time and feedback. We sincerely hope that you will consider staying with us on your next trip to this area. i am so sorry
1.0分
商务出差
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i travel a lot due to my work. and i never had this issue. the first night i got two rooms one for me and another for my helpers, so when we checked out next day, the owner didnt wanted to give me my deposit. they said we took them i ever to them to check cameras and our bags which they refuse and they gave me my money back bc i got another room for two more day. so now they dont wanna give me back my deposit for those days that i stayed there. BEWARE OF THEM THEY GONNA TAKE UR MONEY
5.0分
家庭亲子
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Very Clean Hotel and Hotel rooms at Best Western and highly recommend Best Western to all family and friends out there today very highly satisfied with all Best Western Hotels and plan to book my next Hotel stay with Best Western.
5.0分
情侣出游
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I have stayed at Lake Cumberland for years. I have stayed at other inns in the area. Lake Cumberland is head and shoulders above any place in Monticello, Ky to stay. Staff is always friendly and helpful.. the inn is always very clean and welcoming.
4.0分
家庭亲子
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Nice place to stay, clean rooms, friendly people. We stayed here 2 nights on a visit with family. Parking is a little tight out front of the hotel, but plenty of parking in the rear. Did not use the pool or fitness area, breakfast was very good, and well stocked.
3.0分
其他
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We stayed here one night while traveling across country. The reviews were good so took a chance. The room could have been cleaner the linens on the bed were old and had stains on them. The bed was comfortable though. The bathroom mirror hadn’t been cleaned thoroughly and there were handprints around door handle and on wall. I expected better from review. The breakfast was standard, powdered eggs biscuits gravy premade packaged pastries etc. I’m gluten intolerant so the eggs, if you want to call them that , were all I could eat. Not any fruit anywhere. Not very healthy.
5.0分
家庭亲子
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This hotel is CLEAN! The staff are extremely friendly and helpful. Handicap ♿️ access is very accommodating. Children friendly! Breakfast is something that will satisfy all ages and all diets. The fact they even have a gym is great. Location is close to stores and restaurants. Definitely a hidden gem. I will be back!!
We were in town due to a family funeral. We didn't have much choice as to where we could stay. The grounds needed manicured, weeds, just looked un-kept. Our shower needed the curtain rod repaired as it was falling off the wall. We reported this issue and was assured it would be fixed. Needless to say, it wasn't and we reported again to the desk. By the second night, we asked for another room due to the bathroom issue in which we were then moved down the hall. I truly believe they just kept passing the issue to someone else and was hopeful we would settle. The breakfast wasn't what I expected as there was a lot of empty bowls, no waffle mix, no syrup, we had to keep asking for things and the young lady didn't seem very happy about doing so. We survived our unexpected trip, however I feel we should have been compensate in some way for our troubles.
The room was clean but lights in bathroom were not working properly. The pool was not clean. Cloudy. Breakfast was subpar. They definitely need to upgrade.
We booked adjoining rooms 3 days before our stay. Upon arrival we discovered they placed other guests in the adjoining rooms and were unable to fulfill our request for two nonsmoking queen adjoining room. The hotel was unwilling to give us a refund, discount our room, or compensate us a free night stay. I get issues come up with reservations. Someone made a mistake. That’s fine just compensate your guests so they feel appreciated after you make the mistake.
This Best Western location left a sour taste in our experience, tarnishing the reputation of a typically reliable chain. Upon checking into room 103, we were dismayed by an overwhelming musty odor that permeated the air. As we settled into our room, we attempted to use the nightstand outlets, but they proved faulty, leaving us with no convenient access to power. To our shock, we discovered exposed live electrical wiring in the wall, posing a serious safety hazard. The condensation on the window was so severe that it impaired our view outside, even when no one had recently used the shower. To top it off, our excitement for a refreshing dip in the pool was met with disappointment as the hotel had no towels. We were instructed to use our room towels, leaving us with none for our morning showers. Our repeated calls to the front desk were met with the same excuse – they were waiting for the owner to deliver more towels. However, those towels never materialized, leaving us to use damp pool towels to dry off after our showers. To add insult to injury, we left our name and number with the front desk so the owner could call us, but our contact request was met with silence. Additionally, the breakfast area lacked sugar for coffee, and when we inquired about it, we were informed that they were waiting for their truck delivery. This lack of basic amenities compounded the overall unsatisfactory experience we had at this Best Western location.
i travel a lot due to my work. and i never had this issue. the first night i got two rooms one for me and another for my helpers, so when we checked out next day, the owner didnt wanted to give me my deposit. they said we took them i ever to them to check cameras and our bags which they refuse and they gave me my money back bc i got another room for two more day. so now they dont wanna give me back my deposit for those days that i stayed there. BEWARE OF THEM THEY GONNA TAKE UR MONEY
Very Clean Hotel and Hotel rooms at Best Western and highly recommend Best Western to all family and friends out there today very highly satisfied with all Best Western Hotels and plan to book my next Hotel stay with Best Western.
I have stayed at Lake Cumberland for years. I have stayed at other inns in the area. Lake Cumberland is head and shoulders above any place in Monticello, Ky to stay. Staff is always friendly and helpful.. the inn is always very clean and welcoming.
Nice place to stay, clean rooms, friendly people. We stayed here 2 nights on a visit with family. Parking is a little tight out front of the hotel, but plenty of parking in the rear. Did not use the pool or fitness area, breakfast was very good, and well stocked.
We stayed here one night while traveling across country. The reviews were good so took a chance. The room could have been cleaner the linens on the bed were old and had stains on them. The bed was comfortable though. The bathroom mirror hadn’t been cleaned thoroughly and there were handprints around door handle and on wall. I expected better from review. The breakfast was standard, powdered eggs biscuits gravy premade packaged pastries etc. I’m gluten intolerant so the eggs, if you want to call them that , were all I could eat. Not any fruit anywhere. Not very healthy.
This hotel is CLEAN! The staff are extremely friendly and helpful. Handicap ♿️ access is very accommodating. Children friendly! Breakfast is something that will satisfy all ages and all diets. The fact they even have a gym is great. Location is close to stores and restaurants. Definitely a hidden gem. I will be back!!