First time staying here! Such a beautiful hotel! And the rooms Looks newly renovated . The person that checked us in, was very kind and helpful when we thought we arrived too late for check-in. Shout out to you! I’m sorry I forgot the name of the agent!
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酒店回复: Thank you very much for taking the time in giving us a review and also your comments on your stay here which is always appreciated and thank you again for choosing the Best western El Grande Inn
4.0分
商务出差
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The room was clean, and we ate both lunch and dinner there. The burger was delicious but the Mexican food, tacos, quesadilla, and nachos were excellent.
It seemed the staff were not very happy. The lounge staffer was not friendly at all. As an older adult, I’m used to good helpful customer service. No eye contact or I don’t appreciate a simple “no.” When asking a question.
My husband and I are back next week, we will see if things are better.
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酒店回复: We thank you for your rating and also we appreciate your feedback which is always important to us. We look forward to your next coming up visit and thank you again for choosing the Best Western El Grande Inn
4.0分
商务出差
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Taking care of the parks
Hotel is in a great location for us and the rooms are clean and spacious. Spa could be a little warmer, and the place is getting a little dated but has everything you need with a separate sitting area in the room and the bathroom is outside the bedroom. Plenty of parking and food was good
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酒店回复: Thank you for taking the time in giving us a rating and review which is always important to us and thank you again for choosing the Best Western El Grande Inn
2.0分
家庭亲子
Smelled musty and like stale cigarettes. Staff in bar was extremely rude! Bathroom floor was cracked, sink faucet was broken. There were holes in the curtains.
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酒店回复: We thank you for taking the time in giving us a review and rating which is important feedback. We do apologize, but hope you do give us a second chance, and we do thank you for choosing the Best Western El Grande Inn
5.0分
其他
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Staff was very helpful. The room was very clean and tidy.
Quiet neighborhood.
Would like the dining room to be open more, I'm not faond of eating in the bar.
Overall a pleasant stay. Would do it again
.
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酒店回复: Thank you for your rating and review and thank you again for choosing the Best Western El Grande Inn
4.0分
商务出差
Great staff, some of the nicest people you can meet. Decent room and pretty clean
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酒店回复: Thank you for taking the time and giving us your rating and review which is always appreciated.
3.0分
其他
This place has seen better days. Needs a refurb.
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酒店回复: Always appreciated when we get reviews and ratings from our guests and thank you for choosing the Best Western El Grande Inn
5.0分
家庭亲子
This is by far the nicest and safest place to stay in Clearlake. The staff was very friendly.
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酒店回复: Thank you for your excellent rating and review which is appreciated and thank you again for choosing the Best Western El Grande Inn
4.0分
其他
Visiting brother
The room was adequate for our needs. The restaurant was good with great wait staff. The facility was a little dated. Nice exercise room
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酒店回复: Thank you for your rating and review which is always appreciated and hope to see you again and thank you for choosing the Best Western El Grande Inn
2.0分
家庭亲子
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A/c was not working and even turned the system off, room was above 76 even in winter, pool area was not properly maintained and no towels. Rooms phones not working, kind of very old feel came in. Could see homeless people around a lot and sometims lifts were smelling.
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酒店回复: Thank you for your rating and your comments which are important to us and thank you again for choosing the Best Western El Grande Inn
First time staying here! Such a beautiful hotel! And the rooms Looks newly renovated . The person that checked us in, was very kind and helpful when we thought we arrived too late for check-in. Shout out to you! I’m sorry I forgot the name of the agent!
The room was clean, and we ate both lunch and dinner there. The burger was delicious but the Mexican food, tacos, quesadilla, and nachos were excellent.
It seemed the staff were not very happy. The lounge staffer was not friendly at all. As an older adult, I’m used to good helpful customer service. No eye contact or I don’t appreciate a simple “no.” When asking a question.
My husband and I are back next week, we will see if things are better.
Taking care of the parks
Hotel is in a great location for us and the rooms are clean and spacious. Spa could be a little warmer, and the place is getting a little dated but has everything you need with a separate sitting area in the room and the bathroom is outside the bedroom. Plenty of parking and food was good
Smelled musty and like stale cigarettes. Staff in bar was extremely rude! Bathroom floor was cracked, sink faucet was broken. There were holes in the curtains.
Staff was very helpful. The room was very clean and tidy.
Quiet neighborhood.
Would like the dining room to be open more, I'm not faond of eating in the bar.
Overall a pleasant stay. Would do it again
.
Great staff, some of the nicest people you can meet. Decent room and pretty clean
This place has seen better days. Needs a refurb.
This is by far the nicest and safest place to stay in Clearlake. The staff was very friendly.
Visiting brother
The room was adequate for our needs. The restaurant was good with great wait staff. The facility was a little dated. Nice exercise room
A/c was not working and even turned the system off, room was above 76 even in winter, pool area was not properly maintained and no towels. Rooms phones not working, kind of very old feel came in. Could see homeless people around a lot and sometims lifts were smelling.